U-Haul representative did not answer the phone when I went to pick up truck as scheduled. She was sleeping in the back of the lot in a lean to tent structure. I believe she is homeless. Also had ordered blankets, and 4 wheel dollies but the location did not have them. All in it took over 50 minutes for the attendant to unlock the gate and retrieve the truck. Truck was also very old, and had little power going up hills. I had rented same type truck the previous week and it had no issues going up hills. No bluetooth connectivity was available and the rear roll up door got stuck in the up position, because the track is bent.
Alan I
American Oil
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Los Angeles, CA 90037
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Danger. Danger ☠️even though the truck is brand new Please check the brakes on the vehicle when the truck is cold the power lbrake power booster does not function properly
Albert ANothing was ready. I had to help pull that camper out of a hole where it was backed up and around a bunch of junk I had to clean the parking lot up by picking up all the trash cans and getting them out of the way and then they didn’t put a pin in it so when I went up the hill, I lost it off my hitch thank goodness the hooks were on it because it would’ve went down the hill. It was awful. I was doing all that work. They weren’t ready for me and they had no idea what they were doing.
TAMRA CKnowledge of how to use equipment.
Sanani RAt drop off, there was one employee working the convenience store who was tied up so to speed up the process, she had me move the truck to another area, take pics of the dashboard for milage/gas, etc. so felt as it I was doing U-Haul's job.
Glenn L