Because it was Saturday the drop off location was closed so there was no help other than a woman on the phone. The address numbers for the building were hard to find being on a down spout pipe at the opposite side of the building from lock box.
GARY K
Shawns Auto Shack
24/7 Rentals
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Services dans cet établissement :
One-Way and In-Town® Rentals in Niceville, FL 32578
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It was not explained nor was I given any infomration about needing a lock box code to pick up the truck at this location. Luckily a worker nearby found the one person who just happened to be there at the time that knew what was going on and how to pick up the trucks at this location. Otherwise I would have been stuck with no truck. Also, even though I made the reservation a month in advance, I get there to find that no moving blankets are at this location. I reserved them with the truck so I was left with no choice but to go BUY blankets at a nearby walmart costing me another $120 that I now just throw away because no one confirmed all my stuff with my rental. Only bright spot, truck was in good working order.
Dennis BThe employees have nothing to do with U-Haul so they were useless. The U-Haul website did not work properly on its own. They did not have at the location the items I ordered online (appliance dolly). The whole experience made me never want to get another U-Haul.
Kristin DTrailer has a waterleack's
Jurgen NCan have someone available to help when issue happens. They could have put dolly in truck instead of charging me for dolly I never had. they could check the messages sent to them through Uhaul app.
George S