Charged over $400 for a wrong drop off location. Was handed no physical paperwork stating where to drop it off. Cashier asked me if I was returning here or somewhere else, I said somewhere else and he just said okay. No mention of increased fees or that I had to return it to the same location. Uhaul customer support was absolutely no help with this either.
Gabriel Z
Berks St Sunoco
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Pottstown, PA 19464
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- 3,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Terrible customer service. The people at the location had no clue what was going on. Nothing was available at pickup. The field manager was a total arrogant, obnoxious individual. He spoke very poorly on the phone, he didn't know the details of the situation. I asked for his manager about 12 times and he refused to give me his managers name. His name was Dan Macuchey or something like that, absolutely terrible, he should be fired or put through a customer service training course at the bare minimum!!!
MARCUS CThe vehicle we booked was not available There was not staff available to service us and the convenience store customers. We were told to wait while they served them Communication was unclear - and hard to understand. All the Dollie’s and blankets were not ready, they had to get them ready and that took a lot of time. The moving helpers also changed the agreement and only did 2 hours instead of 3 -supposedly because they had to drive between different locations -which they knew up front.
Lana PDO NOT rent from this location. They tried to say I left the truck on empty when at dispatch it was nearly empty. I went a minimum of 5 miles, max of 10 and they charged me for 280 some miles which resulted in a $626 charge. These guys are thieves!
Lisa NMuch smoother than my last rental.
George C