I've used U-Haul multiple times locally at 2 other locations in town and had a great experience. This time it was the complete opposite! I reserved a truck on the app. On the day of rental, I was texted and called. I responded to the texts. I was told to call when I arrived at the location. When I arrived and checked the application my rental had been canceled, and the lady booked me over the phone. I called when I came back to drop off the rental as I was instructed to do. Then I was told to text a picture of the mileage and gas gauge. The truch would briefly show the mileage on the screen then flash to a needed maintenance message. So picture I sent with mileage didn't allow the gas gauge to rise accurately, so I had to send a second with gas gauge. I advised lady over the phone who never provided a name of this and confirmed that I replaced the gas used. When I saw my receipt with 3 gallons of gas surcharge, I texted and never got a response.
Fernando C
No Mascot Ent & Fashion
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Tampa, FL 33602
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,0 - Cote moyenne des clients
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Highly recommend this service location and representative.
KINARD LFirst off, order was changed to different location (I had to call to confirm pick up, no reach out to us about change). I had this rental reserved for 1 month and changed 6:00pm the night before a large move for my family. Then when we arrived to the location above, no uhaul worker, could not reach anyone, once a able to talk to someone on the phone, worker said I lied and that there was no uhaul truck at that facility even though I was staring right at it. Then gave me a lock box code to get key for truck and ended call. Very horrible and will never use for service again.
Amber SI rented 2 dollys for a few hours. The bill should have been $14 plus tax. I was billed for 3 days of usage $44.58. I have documents proving I returned the dolly’s. I have left messages on the phone number and no one has returned my call. Sondra 813-944-9595
Sondra BThe truck had debris inside cab and the bed. there was absolutely no gas in the truck upon pickup 20 miles to empty. They should check trucks before they rent them out again
Brandon G