The operator at the pick up location is rude and very unprofessional. We didn't select this location because the poor reviews, however, one day prior to pick up we were told this location was the only U-Haul nearby with that size truck and was told U-Haul that this was our new pick up location. Our appointment was 11am pick up time. At 11:03am I was contacted by the local operator in a very aggressive manner about how she has other people that want these trucks and she would only hold it for 20 minutes. We were in an uber 5 minutes away at this point. When I tried to explain that U-Haul moved this pick up location on us and that this was unreasonable, she hung up on me. When we arrived there was nobody around and we had to find out where the U-Haul office was which didn't exist since we went into a barber shop only to be told they park the U-Haul's around the side. I have been renting U-Haul and Penske trucks for over 30 years and never had a bad experience from a rude, unprofessional, and aggressive operator until this experience. This was precisely why I selected the pick up from Ybor City where the reviews were 4,5 stars. This location was in a sketchy neighborhood connected to a barber shop. Why do you bother to post reviews for the customer to make an informed decision to select a highly rated pick up location only to change the pick up location to a very poor rated unprofessional location. We planned our move accordingly months in advance and U-Haul abruptly changed the pick up location despite us reserving this well in advance to allow adequate time for our truck to be ready where we chose to pick it up. I WOULD NEVER RECOMMEND RENTING A U-HAUL FROM THIS LOCATION TO ANYONE AND WE EOULD CERTAINLY NEVER GO BACK TO THIS LOCATION.
Thomas W
No Mascot Ent & Fashion
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Tampa, FL 33602
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Everything was done by phone. No one was available to help me connect the trailer to my truck. The trailer was very heavy.
Edwin PI've used U-Haul multiple times locally at 2 other locations in town and had a great experience. This time it was the complete opposite! I reserved a truck on the app. On the day of rental, I was texted and called. I responded to the texts. I was told to call when I arrived at the location. When I arrived and checked the application my rental had been canceled, and the lady booked me over the phone. I called when I came back to drop off the rental as I was instructed to do. Then I was told to text a picture of the mileage and gas gauge. The truch would briefly show the mileage on the screen then flash to a needed maintenance message. So picture I sent with mileage didn't allow the gas gauge to rise accurately, so I had to send a second with gas gauge. I advised lady over the phone who never provided a name of this and confirmed that I replaced the gas used. When I saw my receipt with 3 gallons of gas surcharge, I texted and never got a response.
Fernando CHighly recommend this service location and representative.
KINARD LFirst off, order was changed to different location (I had to call to confirm pick up, no reach out to us about change). I had this rental reserved for 1 month and changed 6:00pm the night before a large move for my family. Then when we arrived to the location above, no uhaul worker, could not reach anyone, once a able to talk to someone on the phone, worker said I lied and that there was no uhaul truck at that facility even though I was staring right at it. Then gave me a lock box code to get key for truck and ended call. Very horrible and will never use for service again.
Amber S