This was not the location I chose to pick up the Uhaul when I made the reservation. In fact, it was all the way across the city which meant I had to spend more money to Uber there, and I lost 2 hours of time which then made my move a big rush. I also reserved a dolly when I booked and was told on pick up that none were available. It was suggested I drive to other Uhaul pick up locations to look for one. The unit was not easy to find, nor properly marked for Uhaul, so we had to ask at a different unit. Also, on booking, it said I would receive a call 24 hours in advance of my booking to confirm which did not happen. I tried to call this location multiple times but the number would not go through. When we arrived we mentioned that t and he told us "ya, that isn't the right number - we need to get that fixed."
CHRISTINA G
Scrap it Move it
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Edmonton, AB T5M2S4
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I was disappointed that I had to pick up the trailer 40 mins away from where I was signed onto to I called Texas to state my case but no help to me
Darryl HThe additional rental items that I ordered (moving pads and furniture dolly) were not supplied. I noted this in the app when picking up but was kicked out of the app before I could submit pictures. As there was nobody on site at the time of pick up, I had to go to another location to rent items from them instead. They could not confirm this part of my reservation from their location as it now showed that the vehicle pick up was complete. Therefore I had to pay again to rent the items.
David OThe key was not in the key black box. Maybe require the customer to take a picture where they returned the key. Good thing someone was working in Scrap it Move it yard when I was trying to look for the keys. He said customers always drop the key off in the key drop box instead of the black key box. He was able to get the keys for me and saved the day. But the delay was about half hour.
John MI reserved a truck for 9 am. Location didn't open until 11. Was sent to another location. The online business took 45 min. By the time I returned with the truck, my helpers had been waiting over an hour. I will never use or recommend uhaul again.
Tracey E