Was charged $15 for insurance, but insurance was never mentioned when I checked out the truck. Once I noticed this when I got outside, I went back in and asked about this charge. I said I had insurance that covered my use of this truck but was told that didn't matter and that I had no choice but to pay for the U-Haul insurance so I went on my way. When I got back to reu turn the truck at the end of the day, I was cleaning out trash I. the cab and found a copy of a rental contract from this same location from 2 weeks earlier that had no insurance charge. I showed that contract when I returned the key and then the story changed to "you should have said you didn't need the insurance before I swiped your credit card" to which I replied: "I would have had I been told I was being charged for insurance I didn't need before you swiped my credit card." Then the story changed yet again to: "You reserved the truck at this location through a different store (All Purpose Storage in Hillsboro, MO) and they should have mentioned the insurance." zTo which I replied: "Why would they discuss anything with me? All they did is verify you had the size truck available on the day I needed it because my first choice location didn't and they locked in the reservation for me with my credit card." I was then told it was not possible to refund the rental charge after my cc was swiped, even though the excess mileage charges were removed when I returned after the mileage driven was verified. Guess what, the Hillsboro location gets five stars because they had the area manager refund the insurance charge to my cc. I'm not so hard up that I had to get this $15 back, but I don't like being lied to. In closing, I'll give you this free advice. If you always tell the truth you don't have to remember what you say.
BARRY F
New Fenton Market
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Fenton, MO 63026
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 3,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
The cab of the truck smelled bad. Something heavily spiced like middle eastern food with an undertone of severe body odor, and the box was not swept out. The the person whom i interacted with was only moderately interested in helping me as if doing it was a bother, and has English was probably ok as far as understanding what I said but his accent was near impenetrable. Also there were issues making the computer paperwork a real hassle.
Frank BCould not understand the clerk who waited on me. The truck was dirty when i picked it up. Terrible driveway, way to steep and sharp curve. Could not get a printed receipt.
JAMES KParked trailier in the mud they didnt hook up the trailier. The first trailier hitch lock wasnt working.
JAMES WMy husband left his phone in the U-Haul.his cash app was used and tap to pay, resulting in a $200 loss. Theifs!!
COURTNEY E