I just rented a 26' U-Haul truck two years ago in Greenville, SC, and I didn't have to go through all the red tape that I did this time for a 10' truck. The Aepex location--bless their hearts--are a brand new franchise. This truck was on the U-Haul equipment there, and the guy on duty didn't speak very good English. He kept telling me to call the national U-Haul number to get a code. I did so, and then was told to download the app. As I worked my way through the app, taking pictures, filling out personal information, the app froze on me. I called U-Haul district office in Gainesville, and got re-routed to the national number. I was told to close the app and re-open it. When I did so, I finally got a code to open the lock, and get the key. More pictures to approve and take. It took me 3 times as long to rent this truck than it did two years ago, and I was on a schedule. I'm not happy with the rental process. However, the truck was fairly new and was great! Check-in was great!
John H
Aepex Augusta
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Hephzibah, GA 30815
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