The location where I picked up the equipment was good. I have rental many U-Haul trucks in my life and the company does not provide the quality of service they did years ago. There are 3 U-Haul locations in Nacogdoches and this company made no effort to get a truck to any of them. We had to make a 40 mile round trip to another town to pick it up but U-Haul only added extra miles but would do nothing to cover the extra fuel burned in our car the truck. This is not the Uhaul company I have used in the past. I will choose another company if I move again.
Mark B
Kims Portable Buildings & Carports
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lufkin, TX 75901
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- 4,5 - Cote moyenne des clients
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Miss Kim was so nice. They took care of us so well she explained everything. The vehicle was easy to drive well maintained. I will definitely use that location again and recommend all my friends. Everything was on the computer. I didn’t have to do anything but signed one little paper and I was good to go great experience Highly highly recommend.
Pixie RKim was awesome!
JIMMY RKim was very helpful and the process was smooth.
JAMIE AI reserved a truck days prior to my rental, I arrived to the location to get the truck and the woman stated she gave it to another customer because she didn’t have an extra truck available. I had to wait an hour for the other customer to bring the truck back. I rented an appliance dolly and it was not in the truck or at the location. Overall a very aggravating experience.
Autumn F