Loaded car back tires damn near flat out air in loaded the car again same thing. Called was told to go to nearest location Lynwood then given a hard time told to call roadside went to a shop said tires needed to be resealed wanted me to wait already paid a tow truck driver. Want a refund guy in Lynwood put a promise note on it thanks to Lynwood I will only use Lynwood never had any issues there.
DAVID S
American Import Auto Repair
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Mount Vernon, WA 98273
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- 3,5 - Cote moyenne des clients
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The customer service was good at this location even though the auto transport I rented had a flat tire. He did fix the problem right away and was very friendly and apologetic . What I did not appreciate was that I had reserved the trailer at a location in Arlington where I live and the day before I had to pick it up, I received a message stating that the pickup location changed to Mt. Vernon, which is 22 miles away from my residence and in the wrong direction of where I was going. So I ended up having to drive an extra 88 miles and spend an extra hour and a half of my time to pick up the trailer. I asked if I could get a discount for the huge inconvenience and was told no, that he was not able to do that because I reserved the trailer online. I feel like I should have received a discount due to the inconvenience.
JOSEPH KNo improvements that I can think of.
robert hSo, Jose is a great guy, but he needs to ask "are you using it local or going on a trip" rather than 'where are you taking it?" Also its a mechanics garage packed with vehicles and hard to get into and out of. So as far as pick up and return it was brutal and I felt like I had to manage the situation at both pick up and return
Randy LThis was the worst junkyard I've ever seen, There wasn't an office he used the top of a car. The inside of the building was far worse then the outside garbage everywhere. The was a dog lockes up im a kennel crying the entire time. My husband, who had to help him put the trailer on the truck, ruined his shirt with grease. I would never ever go back.
Torri E