The AC in the U-Haul truck I rented was not working, which forced me to extend the rental for an additional day so I could complete the job at night and avoid the extreme heat. Driving a truck without air conditioning in this weather was simply not manageable. I contacted Trish, the office manager at the rental location, to inform her of the issue, but unfortunately, she was not helpful. She was already aware that the truck's AC wasn't working and simply directed me to file a claim through U-Haul's claims department. I have to say, I'm very disappointed. U-Haul is a well-known and trusted name, but this experience felt anything but trustworthy. I didn't expect a company of this size and reputation to handle things in such a dismissive and unprofessional manner.
MUATAZ H
Fight Farms
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals à Phoenix, AZ 85053
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No improvement needed
Joel B