We had a terrible experience. I don't think it was all the locations fault primarily. I set up a reservation for a location in Upland, received a confirmation and spoke to the rep 2 days prior. The day of we were told the reservation was not there and they sent us to multiple places to "try and find" a truck. When we finally got a truck it had no gas, check engine light on and was dirty as well. We then had to actually get a truck from a location much further resulting in additional charges in mileage. All in all this was a terrible experience with terrible assistance from Uhaul. The location is only responsible in my opinion for the truck itself but not the lack of reservation details. Feel free to contact me with any details you may need additionally.
CESAR C
Trojan Storage Of Rancho Cucamonga
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Rancho Cucamonga, CA 91730
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Everything was perfect.
Hector SThe vehicle was dirty, had sunflower seeds that had been eaten all over the cabin.
Michael WMy lock box information was not provided. I had to sit and wait for an hour just to access keys. I had to call customer support to help me. It was a huge convince and very late at night.
JASMINE QMichael was great and very helpful. I would definitely go back because of his customer service.
CHLOE T