The person at the location was great! Very helpful and friendly. She helped us get on the road. I do have a complaint about trying to do this online. I set up everything to be able to checkout online. When I got there the app was asking for a reference and a contact at my job. This was really bad. I could t get the truck and had to wait to move on. I didn't have people ready because the app didn't tell me I needed that when I worked though the setup the night before. One of my contacts never received a call and the other one missed it. Also, why make an employer respond? Shouldn't someone without an employer be able to rent. I thought this would be seamless but I want rely on U-Haul 24/7 guarantee in the future. You can't unlock your vehicles 24/7. Bad advertising. I'm glad I happened to rent when it was during working hours. Would have been a horrible situation as it was in the middle of nowhere. Your setup can get people in a lot of trouble. Not a fan of this experience. The woman at the rental place was amazing though.
jill h
M&M Motors & More
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Stamford, NY 12167
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- 5,0 - Cote moyenne des clients
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keep your website updated, the location in Grand Gorge NY is no longer in service.
YURI BWe couldn’t figure out the app. We were told to not click on pickup my truck until we arrived at the location. Took us 45 minutes plus calling U-Haul representative for help. App is not user friendly at all. Plus we had very spotty wi-fi. Just a disaster
debbie jVery good check in process. Agent was very knowledgeable.
WILLIAM LVery good customer service.
WILLIAM L