The staff at Thomaston storage made this real easy to rent the U-Haul Van. They are great people and necessary to be able to work through the U-Haul system the U-Haul app was very difficult to understand if I had filled it out properly, the app needs to be easier to use. But the staff at Thomaston storage made it much easier including a phone call ahead of time to make sure we were on track. The van was kept in great shape and everything worked out well. It drove well I was able to pick up the items I wanted and bring it back and great condition. The cost was reasonable. One thing that I could use in the future is in need for a pickup truck and a trailer for a car. But the facility at thomason storage does not keep these items. It would be a great help to me if I could reserve items like this at Thomaston storage. Thanks for making me van rental easy for me.
Lawrence D
Thomaston Self Storage LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Thomaston, CT 06787
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The whole process was a nightmare. It was not supposed to be done through my phone, but when I got there, that's what I had to do. The truck didn't have a hand truck like I ordered, and it was dirty. I really needed the hand truck, but had to do without because no one saw fir to do their job, or at least notify me it would be missing. The software would refer to locations I didn't know anything about, so I had to spend 30 minutes looking for a "black box". When I got there, I put the truck where it belonged, and the lady said I had to back it in. It was one of the worst experiences I have had renting something, and was uniformly so bad I will never use U-Haul again, and will tell anyone who listens never to use your service. It was that bad and unpleasant.
Richard ATina was great! Exceptional customer service.
Stephen CThank you.
Errold B(1) I told that I needed to move a refrigerator, and was given a truck with no ramp and NOT TALL ENOUGH to fit a standard fridge!!! And (2) I was over charged and still have not heard back from customer service. Lousy.
jOHN C