The manager told me to keep the truck over night due to vandalism and clarified I would not be charged extra then when I bring the truck back she gives me things I didn’t not use like safe movers charge and charged me 2 day fee horrible ghetto scandalous location and will never be coming back next time I’ll just rent a car off Turo
DEVIN B
North Highlands Mini Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in North Highlands, CA 95660
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Excellent experience. This location has great associates!
WILLIAM MThe associate at the counter who checked us in and hooked up the trailer was very polite and courteous. Very pleasant interaction.
Rodion KI’ve been a longtime U-Haul customer and usually have a seamless, positive experience—which is exactly why I keep coming back. The staff has always been friendly, helpful, and efficient, and I’ve never had an issue with the condition of the vehicles I rent… until now. This time, I was given a cargo van that honestly should’ve been serviced before being rented out. It had visible damage on nearly every side, the brakes were creaky, and the backup camera was extremely outdated and hard to use. I documented everything with photos just to protect myself. What made this more frustrating was being told I had to add SafeMove insurance for $25/day. I was under the impression it was optional, and I already have personal insurance. It felt like a miscommunication—or possibly misinformation—and considering the condition of the van, the extra charge just didn’t sit right with me. I’ve declined SafeMove on every other rental without any issues. This isn’t about the money so much as the principle. I was charged for added protection on a vehicle that clearly hadn’t been cared for properly, which raised safety concerns on top of everything else. I’ve already filed a complaint (CAF #5254544) and am waiting for a fair resolution. Again, I want to emphasize this isn’t reflective of my usual experience with U-Haul location , and I genuinely appreciate the staff who helped me. I’m just hoping this one-off can be acknowledged and resolved fairly.
Tatianna BI was helped by a young lady by the name of Anna. She was very courteous and very knowledgeable. She made my visit very quick and pain free. Upon returning, i was assisted by a very helpful hispanic gentleman. Unfortunately, i didn't catch his name. But he made my drop off quick and painless. Thank you UHAUL.
MARK J