The truck had been previously wrecked on the drivers side and not repaired. However, that was not the main issue. When I rented the truck it had just a hair over a quarter of a tank of gas. Right before we returned it, it had a hair under a quarter of a tank. We used a tiny bit of gas. I was nervous about driving such a large truck (26") to the gas pump, so we returned it without adding any gas figuring they would charge me for a gallon or so of gas and I was fine with that. However, the woman that rented me the truck did not tell me that there was a penalty for bringing the truck back with less that a quarter of a tank and charged me $68.00. I feel like this is a scam to charge people extra considering that the truck had only a tiny bit more that a quarter of a tank when I got it. I should have been informed of this when I picked up the truck considering the small amount of gas that was in it at that time. She waited until the truck was returned to call me and tell me about this penalty and how much that they will charge me when I could not do anything about it. I will not be using this U-Haul location in the future because I think that was done intentionally. It is very shady business practice.
ANGELA G
Customer Reviews for Acadiana Stor-N-Lock of Iberia LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This location is in a very rough-looking area of town and not a very inviting environment.
CRAIG HI've used this location for U-Haul rentals on multiple occasions...always a 5 star experience. Ease of reservation, pick-up, drop-off and the trucks are always clean.
CELESTE TEverything was okay.
SHARON JDon't let people smoke in your trucks. The smell was horrible and made our clothes stink.
Doug BWould have rated a very poor overall experience due an additional $15 charge out of nowhere. But, this location is friendly and very well maintained and managed. Just know I am very disappointed with this overall billing experience.
NAZARETH TNeed rental of furniture dolly and utility dolly
Michelle FNo problems with this location or transaction. Everything went well without any delays.
Andy ANothing. The experience was excellent and they were very accommodating. Merci.
Roland JKeep things the way they are.
LEO BGreat customer service….
MICHAEL Emy truck had a hole in the roof and some of my load was damaged and lost and they didn’t even care😡
JEFFERSON JThe only thing I would encourage is that U-haul needs to have more equipment at this location. Staff was very friendly and helpful with my rental. Couldn't ask for anything better, but just not enough equipment to choose from…
WILFRED JYour good people
CLIFFORD DNo complains. Attendant was pleasant professional and explained all rules and regulations. A very pleasant experience..
LUPE BBest customer service ever. I will refer my family and friends. She is a jewel @
CLAUDIA BNothing more to do . Excellent staff
GLENN AThe attendant was very professional and respectful. Reminded me to take my motorcycle tie downs
ALVIN SThe front bumper was dented/bent in and it was not marked or pictured in the photos. The inside of the cab of the truck was not clean.
ERIC FExcellent customer service and Very friendly. We even rented a storage unit from this location
CARMEN ANothing the staff was Helpful in my return of truck!!! Very friendly
HOWARD HThe rental would shut off when driven over 15mph or if hitting the brakes, so it took longer to move things with that happening.
Omon PThe inside of the uhaul was so nasty and dirty. I have pictures to prove it. Never again.
Thelma RNothing I thought the lady at new Iberia location was very friendly and professional
Carrie LMy only complaint was trying to check out on the app during a heavy rain storm. I actually a few days before to verify exactly where to go and the person was VERY helpful and nice.
Carmen ACreating an account and uploading your photo ID is absolutely useless. Although friendly and professional, the person renting me the equipment informed me that U-Haul needs a physical ID and did not take a digital ID, which is legal in my state.
TODD KIt’s not just the equipment, the place or the location… It’s the wonderful lady that I rent from and return to who is always on the spot ready to help and very friendly and most importantly, very efficient in managing her time as well as mine… I always go to this location first.
wr hTruck was a disaster with no muffler, check engine lights and gas cap lights and no AC
DAVID MAll was good
Rodney GGreat service professionals
Shontell BNo recommendations. Everything is perfect.
Michael MThe truck was dirty and battered. The electronic experience was terrible! The truck did run fine.
Sergio GNo problems !!!
Darrell MOn 11/18/23 I went to drop off my rental and noticed I forgot the dolly..I then explained to her that my friend that was with me and he would drop it off after he drove me home 30 minutes away..she said she couldn't check the truck in until the dolly was returned..my friend (his name was on the contract) did indeed return the dolly and asked if there was anything he needed to do or pay and she said no that's all and sent him on his way..well when I get finally get settled in my new place i check my bank account and there was a charge for $33 and some change..I then checked my email only to find that she checked the rental in and tried to charge my card for 5 or 6 miles over my mileage allotment..it was a one way trip totaling 32 miles and I was allotted 40 miles from the pick up location..the gas gauge was right on the mark of where it should be from the same as when I picked it up..first I don't trust that she should've checked it by herself bc she knew one of us would be back in plenty time before the 24 hours was up and dolly returned..I know this is usually done only when the office is closed but it was still open..I DO NOT FEEL I OWE THIS. On my U-Haul app it said completed so completed to me means I'm done with that transaction but this woman decided to take it upon herself to check the rental alone when clearly one of us was in her face to check it with her..I will not pay this until this is investigated..and if I'm wrong the least she could've had was the decency to call and make me aware of what she was doing..I think I'm right on this matter and will not pay it until the details are checked by someone other than her..thanks
Charleen PYou are good
Lula JEverything was perfect. Customer service awesome.
DONNA BFast and convenient!
KENNETH WN.D.
Dianne LI would ensure a receipt was given.
Mike DVery helpful staff
CURTIS CMake the move for me 😊
Shirden TThe woman that was working in 5/8/23 had a horrendous customer service disposition. Showed up for my reservation and presented a paper copy of my license (when you renew your DL online in GA you get a paper copy until your renewal arrives in the mail) and my state issued photo ID. The woman refused to accept it. I understand if there are policies regarding documentation, but I checked with Uhaul before making the reservation and was told it was acceptable. I have used this same documentation 3X prior with no issue. I did not argue with the woman about the policy, but the inconsistency is frustrating. I called Uhaul (the phone rep was extremely pleasant and helpful) and had the reservation switched to my co-workers name for pick up, not a big deal. Please know that the policy issue is not my complaint. The absolute RUDE demeanor of this woman was above and beyond. She really hates her job or despises people. When I left to go retrieve my co-worker, I thought that maybe I didn't know what kind of day she was having or what's going on in her life and felt regret for being terse with her (matching her energy). I apologized on return hoping to make her day better because I know customer service can be a shit sandwhich. Her attitude became WORSE. My co-worker said he'd never felt so uncomfortable. I was going to leave a Google review and read some of the current ones posted. Lo and behold there's a review about her (with a picture of her attached). So, I figure this location already knows they have a super unapproachable person working there and do not care, so what's the point? If the location gets to read this review - GIRLLL - I am sorry for whatever has turned you into such an unpleasant person in your life experience. I hope you find happiness somehow, because life is too short.
Cyril VThey charged me $10,98 for what I don't know the vehicle had the right amount of fuel. I dropped the vehicle off on Saturday a day earlier than expected. So not sure what the extra cost was.
Wilfred Fnothing
Ken K