Customer Reviews for Ace Hardware Broadway And Central
(U-Haul Neighborhood Dealer)

Évaluation :

2

Nobody knew how to handle the return. Even though we chose to not use the app, and just return at the site, we had to download the app anyway and do it ourselves. They told us the guy who does the u haul returns wasn't working and wouldn't be in for 3 days. Can they not train other workers on how to do a return? What's the point of giving us a choice? Would not recommend this location, and would consider what this does to the reputation of your business.

Évaluation :

1

The cab was disgustingly dirty smelling like cigarettes and weed. No truck dolly and they only had less than half the blankets needed. Outside of truck and windshield was dirty as well.

Évaluation :

1

They could not figure out how to check me out

Évaluation :

2

This was such a frustrating process I paid extra for more time so I could return the truck and even still I’m not sure if it processed

Évaluation :

4

Pick-up store was an Ace Hardware. It was clean and the staff were professional and friendly. This was the first time I've ever used a U-Haul to move and they were very helpful and patient with my many questions. I was glad I was able to get there earlier than anticipated because it is located in a run-down area and, as a female, I would not have felt comfortable going there after dark, which was the original plan after U-Haul changed my reservation pick-up location and date.

Évaluation :

3

It took over 20 mins to check out. The guy working didn't know how to check out and was not very knowledgeable.

Évaluation :

3

I was given a tank 3/8 full of gas but was charged extra because it was recorded wrong as 7/16 full.

Évaluation :

3

Took a long time to check out because they didn't know their password into the system. They were slow as well. They didn't accurately show how much gas was actually in the tank when we received it. The truck only had a quarter tank of gas but paperwork showed about half-tank. During return, I couldn't find the key box like other u-haul locations. It was hidden behind stuff they sell at Ace Hardware.

Évaluation :

3

No one really understood the process. Truck seemed to have issues shifting gears. Forgot to add my equipment.

Évaluation :

1

Dropped off key and the personnel did said they would process later. After an entire day and a half, I had not received any confirmation that the equipment was return, no receipt either. I had to call to get them to process the return. Very frustrating especially with that amount of money tied up.

Évaluation :

5

Very professional, no improvements needed, keep up the good work

Évaluation :

3

I was over charged. And I need to call to fix that. I ask for extra miles, Not an extra day

Évaluation :

3

The truck ran hated and loud it sound like the catlaylac converter was taken out. I feel we should of had a discount for how rough the truck sound and ride

Évaluation :

5

Anthony (Tony) was so professional and friend..he really made the drop off experience superb! Really made the drop off experience a 5 star experience! Thank you soo much for helping me in a new city where I begin a new journey, you gave me hope Tony for a wonderful start to life!

Évaluation :

5

Great personnel on-site

Évaluation :

2

I don't know if I would personally use Uhaul again, this is the worst experience I've had with them so far. It took a long time to get my keys and the truck I rented was completely empty on gas, had just enough miles to get to the nearest gas station and ended up having to put $50 in just to get where I needed to be. Not happy with this experience

Évaluation :

1

Made a online about a month in advance. 2 days from moving day a Polite Uhaul rep calls me