The man was rude, running out of a van, not professional at all
ROBERT R
Customer Reviews for Acre Capital LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I needed to move a house full of furniture, so I rented a U-Haul with 2 dollies. Upon arrival, the employee said he had the truck but sent out the dollies earlier that day with another customer. When asked why I wasn't notified earlier that they wouldn't be available, they said "I don't do that." I then had to drive across the city to another location to rent and pick up dollies, which in turn added up in unnecessary fuel and milage cost on the rental truck, and also set me back over an hour with paid hired move help waiting, as well as just overall frustration. This could've been avoided with a quick phone call notification so I could've sorted the issue out beforehand. Otherwise, the U-Haul itself had no issues and was easy to drop off after hours.
Payton KBetter signage Hard to find from the street with it being in the back
Brandon BJohn was very polite and professional! I will be back when I need to rent a truck again! Thank you so much!
Elizabeth GI had a lot of issues with the online check out. But the man was extremely helpful
ALEX GVery friendly.
Georginio NThe gentleman the did our rental was very nice and helpful. He made it simple and easy for us.
John AEverything was just fine. The guy that helped me. He was excellent our Rent there all the time.
Mary DRepresentative was polite, efficient, helpful, and understood the fueling/gauge issue that I experienced.
NATHAN HThe guy, John, was very helpful. Good service.
phil oFriendly staff, great communication and clean and functional truck. Good experience.
LARRY LI would absolutely refer this to a friend or anyone. John has taken care of me and friends on many occasions. Great location and has always gone out of his way to accommodate. This rental was really spontaneous and we drove one of the new vans and it was a great piece of equipment and well-maintained. Thanks again, John for coming through in the clutch.
PHILIP MGood truck.
sui tJohn was very helpful.
STUART KThe gentleman was very nice and this was my 2nd time using this location
Marion PThe gentleman who helped us return the truck was really helpful and walked us through everything. I also explained to him about the toilet paper the smell and that while I had cleaned the area between the driver and passenger seat I would still wear gloves for any further cleaning… which I would HIGHLY recommend a deep clean!
ERIN BJohn was very reassuring and kind.
Kianna JThe manager was very helpful and patient. He took the time to get me what I needed.
phil oThe pick-up process was HORRIBLE. Sat in parking lot for over 30 minutes trying to get authorization to get the keys. They had to call multiple people just for them to say "OK" to the U-Haul associate, ridiculous. All of this should have been done during the reservation request not when I'm trying to actually move, causing me delays in the evening. Then the app would not let me view the pictures it wanted me to verify so I wasn't able to complete the initial condition of the truck section. So now I'm possibly liable for damage that was done before me. But again the process took so long i was forced to just move on without finishing it. Very frustrating experience and would not recommend to anyone.
Michael SFriendly, courteous, would highly recommend.
Stephen DThe manager has a wonderful disposition. The experience was pleasant. I've come back to this location for the past 7 years because he is so easy to work with.
phil oJohn was knowledgeable and helpfull.
WILLIAM LI wouldn't recommend this experience for anybody. You want me to be your labor or you're going to charge me extra. You guys didn't do a fucking thing but charge me money for shit. You guys should've been taken care of.
TRAVIS SGentleman that helped was very supportive and waited after hour to help my move. Certainly came through for me. I am very appreciative of the assistance
Todd NY'all need another light by the trucks so that on return if it's at night, customers can get better pictures of equipment.
Anastasiya WConvenient and quick process. Thank you.
Thomas RThe personnel were not onsite when I dropped it off since it was a Sunday, which is no problem. The location is in a neighborhood that seems a little down on its luck and all of the equipment has to be backed into its parking spot which could be problematic for less experienced drivers.
Caleb DEasy self drop-off of truck.
John LSuper nice customer service
Cheryl HThe man at the front desk was in the restroom 45 min when I went in told him he wya he couldn’t find my reservation and cursed ne and my sister for coming to look for him
Donte Sthe rep sat in his car the whole time it was a uhaul can and did not allow me or other customers in the office - everything was done while he sat in the van on his phone
Leslie MTodo muy bien
Pedro SOMG. This was the best experience I have had at a uhaul center. John was very pleasant, helpful, and accommodating! When my plans changed at the last minute he made sure I was accommodated. I highly highly recommend this location!
Regina HWhen a person reserves utility dolly and furniture pads online and you get there and the equipment changes from 15 foot to 20 foot, no utility dolly at any location in Indy, no furniture pads and only a half a tank of gas for a one-way rental. Change these issues.
Florence SThis was an unmanned location. No personnel on site, very poor signage, office located on the third floor of a ghetto building with an elevator that should be in service. After discovering no one was at the office I took the stairs down instead of the elevator. Tripped over a loose item in the stairs fell down and incurred a light injury (no big deal - just aggravating). Called the office to report the truck leaked and damaged items but never got a return call. Now I have second thoughts about using U-Haul again after this nonsense.
Darren GFast and professional.
Alexandro CPut an awning over where the locks are located. Needed shade to see our phone, and it would help if raining.
Tracy LJohn was so nice and helpful!
Lacey BConvenient location, and lots of trucks. The back of the truck was NOT clean at all. My biggest complaint is not about the location... It is about the app and website. That was an absolute nightmare.
Benjamin Jthis was not the truck I wanted, U-Haul claimed I had a 17 ft truck waiting for me to be picked up and it was not there so I had to settle for an oversized truck and spend way more on mileage and gas than I want.
richard lThe U-Haul app is terrible. It was such a pain to get our truck
Adam WN/a
BRYSON WSales representative was very helpful and nice, thank you!
Quadria TGuy I rented from was cool and easy to deal with.
Joetta KVery polite and explained everything for prices
Sierra BEverything was great. The employee in the office was super nice and helpful.
Alexis YJohn is the best
tracey aJohn is the only one i like to deal with. He is so nice. If there is ever an issue he is nothing but understanding and tries to fix the problem. If all u haul customer service were like John it would be grate.
tracey aThe man in the office, John A, was completely unprofessional and rude. Got into a creaming and cussing battle with an employee of an office in the same building. They didn't care that my friend and I were waiting and listening to everything. He then proceeds to call his boss on speakerphone instead of dealing with us after he made us wait 45 minutes for him when he said he was just downstairs, come to find out he left and went to gas station. When I told him and the boss on the phone I didn't have time for this, I was moving from Indy to Illinois he was rude again. I told him I was calling corporate he says well I was going to give you 50 miles off but if you're going to call corporate and complain about me fuck you. If I didn't have to leave the state to be in Illinois today I would've canceled the truck. I have never been treated nor talked to like that ever. My corider Erin Williams was a witness and heard all of this and more. There is so much more to write Did I mention this was the 3rd uhaul place we went to today because you all switched my reservation from where I wanted to pick it up twice. I was two hours behind schedule dealing with this. I honestly doubt I will ever use uhaul again, especially in Indianapolis.
latanya dGreat experience!
Hannah SNot the easiest location to find at first but now understand the office is on the third floor and that's fine. Had no packing blankets but only a small inconvenience.
Gregory RAnother location didn't actually reserve my truck so I had to find a location with a truck the size I needed. I had a fantastic experience with this location and they made sure I had what I needed to get moved!
Samantha PThe pick up and drop off was not clear. Extra cleaning fees charged for no reason.
Nicolette S