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Anneliese N
Customer Reviews for Affordable Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The Initial Reservation was another U-Haul affiliate. And Her Customer Service was terrible ( Horrible) Rude for 1 & second intentionally misspelled my name 3-4 times. It was the U-Haul on Mono/industrial way. Try to BOOK DIRECTLY WITH AFFORDABLE TOWING!!! Very Good People that work there珞
kihende AThe staff was very helpful. Keep up the great work
Sargis EAS Always Great Service!
michael bMade last minute change in pickup day and local representative was very accommodating. He was extremely nice, I will definitely go back to this location if the need arises.
Gregory VPatrick and Gilbert were great...easy pick-up amd return
Robert FGreat experience. Staff was friendly and helpful. Everything went smoothly. Even better was that I left my phone behind inside the truck. They called me right away yo let me know. GOOD JOB. I recommend this office.
John HAll good. Really appreciated the experience.
Jeff GGreat experience from start to end. Thanks for making the weekend easy.
victor sEverything was fine, wouldn’t change a thing.
HARRY DWe had a great experience! Thank you!
Emily Vgreat help/service, very easy to get equipment, thx
Andrew PGreat Experience. No suggestion for improvement.
Steven WI am very pleased with the results of the equipment and customer service.
GEORGE A$20 a day is a joke it was at over $150 for a 24 hour pickup rental, that's ridiculous.
Kendra TGreat service from this location
Jorge CPatrick was a gentleman. Very attentive , very knowledgeable., punctual on early pick up, and a pleasure to do business with. Would highly recommend for friends and family of mine to use this location or any of their U-Haul needs 110 %.
Blake LAssociates on property were very helpful, accommodating, and overall excellent customer service! Thanks I highly recommend to fellow customers.
Lana LSenior discount
Judy ARien
bill cLove your customer service
Jennifer CThe staff was nice and professional. A nice experience.
gary kMy experience was absolutely wonderful
Paulette WGilbert and company did a great job of getting us a rental truck and back on our road trip after my old truck broke down. I cannot say enough of how greatfull we are. Hope I never get stuck in Sonora again but if I do I know where to go. Great job Gilbert. !!!!
Kathy COnly thing is the mirrors move too much while driving do the road.
David MVery helpful and informative and helped us right away easy pick up and drop.
james vUnusually efficient company to do business with: very satisfactory service! KC
Kathleen CAbsolutely nothing good people at this location.
Dennis MThis is the second time in two weeks I needed a U-Haul and each time it's been great!!! Best experience I've had so far!! Thanks again for being so accommodating!
Michele RNothing, they are very accommodating and professional!
Michele RNothing, location is excellent for Soulsbyville, & East Sonora residents. Vehicle in excellent condition.
Thomas MI was extremely disappointed that I was charged $25 for cleaning. That should have disclosed up front. It is unethical for uhaul to charge this without notification and not based upon some inspection.
Charles KThe rates are way too expensive and there's hidden fees . Will never rent again
Art BThe first location didn't have my truck! The location down the road had 8, but were closed because with technical difficulties! So the first location sent me to the last location where the gate was closed and waited for a half hour for someone to show up. A mechanic was leaving the property and he contacted the guy that was supposed to show up. The mechanic ended up having to take care of me and I was thankful to him. My problem isn't with any of the locations, but with uhaul itself. Why the location with 8 trucks, which is the one I selected, never was selected for me. Instead I had to go a wild goose chase in order to get a truck!
James CJessica was amazing
Patricia SEverything was great!!!
William MThe counter person (can't remember his name) was great. Guided me through the process and recommended the perfect size truck. Excellent customer service. I will definitely use this location in the future should I need to. Merci
Joe OSomeone called because the equipment was dropped off and it didn’t look like it went according to plan (drop off was 2000 miles in the wrong direction) he called to clear up things and was very helpful but I still haven’t heard from U-Haul about fixing my incorrectly charged amounts
Brandy RThanks
margie wI checked in online but the rep had to reenter all of the information which delayed the pickup.
James OClean, friendly and helpful
Vincent CService. Cost and Management was great
Timothy MI dropped off the truck late so I was not able to meet any of the staff at the drop off point but everything went smooth and I am a very happy camper. Thank you very much.
Carrie JNothing. Keep doing what you do well.
HARRY DFor us, nothing. All went extremely well.
Mary HService was great and everyone at this location was very helpful 👍
Armando BGreat service at pick up and drop off locations.
Elizabeth SThey are 100 % great customer service. Thank you for all you do.
Jennifer CThe trailer wasn't dirty, but had a pile of white fluff in one corner. Not a deal breaker, but I must be honest.
Diane MThere is a dead zone for cell use at this location....this fact should be noted on the website. there was NO WAY to go on the app to check the rental in. We filled the tank to the place where is was when it was picked up, I when it was finally checked in bu the drop off location...1 personnel was very rude, 1 was quite nice...the 1 that was rude, just kept stating that it was going to be over an hour until it was checked in. We could see that he was busy with his other business, the automotive shop he was running. I was concerned about a charge for it being late, I should not have worried. I left and very shortly received a statement that said that my credit card was charged over $112 for not filling the fuel to the level that it was when it was picked up. I should have been notified prior to charging! That charge should have gone onto another credit card. That is soooo wrong, I understand that it might have been off...but only by a bit...most certainly not $112 worth! Where the hell do you get your fuel???? $20-$30 maybe....How does UHAUL get away with this??? I believe that UHAUL owes me at least $60 refund on this situation. I will most certainly be passing this experience along on all social media. Sarah Guerrero
Sarah GGreat customer service! Fast and convenient pickup and drop off!
Althea AWindshield wipers need to be replaced. Truck was clean and customer service at Affordable Towing was great.
CHRISTOPHER BThey had the truck that was needed and at a good price. Very friendly and a good truck.
janice bWhen trailer was returned at 08:30am we were told the person that checks it in wasn't there yet but be in shortly he would then check it in and send a email. By 4:30pm we haven't received a email. I then called the return place and spoke with the gentleman that told me it wasn't there and it was at another location call them. The other location said the didn't have it but would go look to be sure it wasn't. At this point we drove a 1/2hr to where we returned it and it was right next to the office door to be checked in we spoke to the guy that was supposed to check it in and he was also the one who told me it wasn't there, clearly it was he just had to step out of his office and LOOK! As he was locking up at the moment he would check it in in the AM . He didn't and it took a phone call from me to UHaul to him to finally check it in. A day late also was fortunate nothing happened overnight to trailer .
Christopher WNo hassle or wait, trucks in excellent condition, super friendly staff - thanks!
Mike HFast and easy return and friendly service.
DAWN RVery good customer service. I definitely would recommend these guys.
Coleen OMy only concern that there was not a ramp with this u haul. Outside of this, I was very pleased with the service I received. Merry Christmas.
janice jThere were transmission issues and a very heavy exhaust leak, the truck was only going 35mph up any incline and what should have been a 6-7hour drive turned into a 13 hour drive. There was no one at the business when I dropped the truck so I went to see Oscar at Taskers on 11/27/23 to advise him of the transmission issue and the exhaust smell. I am waiting to hear back from Oscar about a credit on my card, please call 510-917-5714.
Susan TGood customer service
Laurel MPrevious user smoked in the truck. It smelled.
Elizabeth BRental was ready upon arrival, hookup quick, return simple.
Jeff KThe only problem I had was that the ride was very rough
james M