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Trevon S
Customer Reviews for All A/C Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Friendly service, flexible accommodation changes, great location and clean storage units.
KATHERINE MI made a reservation to move into a unit days in advance. I loaded the truck, drove 6 hours (Saturday) to find out that the ONE person who can rent the room would not be back until Monday and the person that was up front was there to "babysit" the property. I start my new job Monday and had to return the truck by Sunday. Long story short, they lost my business and I ended up storing with Extra Space.
Jacob S | RéservationDid not help at all. The worst part was at the Lady Lake location where I originally went. It was the location I was told to go and the car dolly's strap was ripped and probably would have never made it safely to Pa. He never told me and if I didn't notice it I would have used it. Now after I had it on my car I had to take it off and drive to a different location which messed me up time wise for another appointment I had. Truthfully I feel I deserve a refund for the inconvenience and the fact that if I didn't observe the torn strap a disaster could have occurred.
Jay lExcellent customer service
Michael GAwesome pick up and delivery’s
Stephan DI wish I could give zero stars!! The guy was rude, sarcastic, not helpful AT ALL, not willing to work with us even a little bit on anything. He said was going charge us $30 plus $4,5 a gallon for gas because "he said" were an 1/8 of a tank short. The roof leaked in our truck and ruined some of our pictures and other items, he said not my problem and U-Haul won't do sh*t to help you either. Ended up calling corporate and they said he was way out of line!! I would never recommend this place!!!!
Lorra JEverything went as planned. Check in was smooth and after hours drop was the same.
Charles CThe place was very dirty. On the inside and the outside no one ever picked up the trash. It stay there for months.
John y | Expérience généraleSuper easy and quick to get a truck from this location. A big box store location confirmed my reservation, took my $$ then canceled my reservation an hour before my pick up time. These guys saved the day! Thanks so much!
Kristin KEverything went great!
Reese CDespite my calling ahead indicating when I would arrive, my U-haul was not present at the store front and ready to go. There was a standard dolly and blankets inside the truck that I did not order. The proprietor didn't indicate that he had no furniture dolly (which I did order) when I called ahead, he waited until I was at his location. I really needed that furniture dolly.
Michael DExcellent service à la clientèle.
Addison COnline reservation had this location as preferred but unaware or unclear why my reservation went to another location.
WILLIAM LEverything went well, no need for improvement
Robert CGood service / good price
Scott LI am not sure why U haul advertises blankets and other tools. Yes 2 dollies were in the truck. However Blankets were not available. The gentlemen pointed out that these items may or may not be available. . Ok that fair enough. However I called customer service early in the morning just to check that everything was there and I was told yes that everything was in order. So I was very lucky that a friend of mine had blankets last minute
Peter Wknowlegable service, clean and working equiptment, easy online process.
KATHERINE MRegular customer
KENDALL DEasier pick up. Automation. Facility is large and walking to office to get key takes some time. Use preview authorizations and have key in vehicle.
Michael LHe was helpful & friendly. He was the one that told us we needed to fold all the packing cloths to avoid a fee.
THOMAS LIt would have been nice if the person behind the counter actually came outside with me to inspect the vehicle both on pickup and drop off.
Edward HAll A/C Storage is a trusted storage facility here in Wildwood. I store my belongings there and have never had a subpar experience.
ALECIA BAgain, very fast and friendly service.
MICHAEL FService amical
CHRISTOPHER MKeep doing what you do, couldn't be better.
Ruth RAs always, Rob is Professional and knowledgeable. I drive past 2 other Uhaul dealers to get deal here. Thanks for everything.
LARRY HThis is the best u haul location I have ever used
John HI am writing to formally complain about the unacceptable experience we had with a U-Haul rental on Friday, March 21st. We collected the van at 9:30 AM, and despite several vehicles being available in the lot, we were given what appeared to be the oldest and most worn-down van. The vehicle had over 177 000 miles on it, was shaky, and did not feel safe to drive. As two women, aged 63 and 73, we were extremely uncomfortable with the state of the van. The most concerning issue was that we could not turn the engine off because restarting it was nearly impossible. Each time, it took 30 to 45 minutes of struggling with the gear stick to get it started again. This prevented us from completing the tasks we had rented the van for, as we were too afraid of being stranded. Additionally, we only drove 41 miles, yet we were charged for fuel. Under normal circumstances, we would have refilled the tank, but given the vehicle's starting issues, stopping at a gas station was not a viable option. When we returned the van around 5:00 PM, we encountered further issues. The staff member on duty was extremely rude and dismissive. Rather than addressing our concerns, he blamed our "lack of experience" in handling the gear stick-an excuse that was both insulting and untrue. The reality is that the vehicle was in poor condition and, in our opinion, not roadworthy. We expect a full refund for this rental, as we were unable to use the van as intended due to mechanical failures. Additionally, we request that U-Haul address the issue of unsafe vehicles being rented out and ensure that staff treat customers with respect. Please respond promptly to this complaint. We look forward to your resolution of this matter.
KAREN CGreat to work with. Stayed late for us to switch from a car hailer to a trailer.
Kevin FTrailer tongue lifts
Steve BGreat location for dropping off. Lots of open and available space. Je les recommande fortement.
Sean DExcellent service à la clientèle
Stuart CThey should consider putting in a keypad for 24 hour access.
Norman B | Expérience généraleLocation was changed from my original reservation and that added about 20 miles to my rental. So in turn it added $20. Locations was fine but not convenient to me. It was just to late to redo my plans
Hector DAll A/C is the best. They take great care of customers, and always have. The best I've ever dealt with.
Gary MI always use this place. They always have trucks and the staff are great.
Jose MDealing with Rob was very easy and uneventful. No problem of any kind.
Roger LThe staff at this location are always quick and efficient. Great folks to work with!
Stephen MRob was easy to work with. Was friendly and accessible.
GUY M | Expérience généraleThe online system indicates my trailers inside dimension is 8ft 8in… in it is only 8ft and that is wall to door minus the rail! Caused significant problems! I suggest you fix that!
Dennis HEverything was excellent with my rental. Rob took care of everything I needed.
Roger LMy truck had 2 dollies and 8 blankets that had not been removed from the previous rental. I had to remove them. Location is old and not well maintained. Friendly attendant.
James SThe truck broke down at the location I was picking up my haul from. The mechanic was unable to fix it and the truck had to be towed. I had to find and rent an air bnb last minute because I had no where to stay. Uhaul roadside assistance found a replacement truck near by to pick up the next morning. The location only had a 20' truck and was only available for around town use. I rented a 26' truck, not a 20' truck. They said they didn't have one. I canceled the replacement and rented a truck from another company. I'll be contacting uhaul about a refund. This was the worst moving experience of my life.
Steven KGreat place, great people, great experience!
BRUCE GClean the inside cab and windows.
Robert LConvenient location. Polite and helpful Agent. Clean Truck
Preston KVery friendly, caring and was concerned about the quality of our truck and our experience.
Kimberly DI was charged for two gallons of gas. I filled up the tank and the fuel register showed past full. I have the receipt. It was only $9, but it was disappointing. Other than that the experience was very good.
Doug MFix you fleet so it’s not constantly breaking down
LOUIS DThe cab and windows were very dirty. The muffler system needs to be redone. Other than that it got the job done.
MICHAEL BThis was another good experience, nothing to recommend.
JEFF SGreat place, team is so helpful and responsive.
Michael IAnother very good experience, excellent.
JEFFREY SThe guy at the desk was really friendly when I checked in. Good customer service.
Travis RDropped off after hours
Michael CEverything went well, from ordering the truck that I needed to returning after use. Merci.
Antonio VConvenient location. Nice unit.
GARY P | Expérience généraleWe were able to store our equipment easily and efficiently. Thank you, Rob, for helping us! Charlie & Julie
Julie B | RéservationHad a great experience using All A/C Storage following my cross-country move. The facility was conveniently located and met all my needs. The owners are very friendly and helpful. Would recommend to anyone in the area.
Sarah J | Expérience généraleWe had a good experience with this storage rental. We would definitely use them again if needed. The climate control is a great feature.
JAMES W | Expérience généraleWould rent here again
Norman B | Expérience généraleGreat service and felt that our belongings were secure
bret b | Expérience généraleIt was fine with no problems
DAVID M | Expérience généraleThe staff was great. The location was convenient. The accessible were horrible. The facility has a less than acceptable roof. There are 5 gal buckets scattered about the facility to catch the water that falls. Unfortunately, a water event of 3 inches occured 48 hours before I moved out and a small amount of my items got wet and were damaged. I learned a lesson and wont be going back.
STEVE A | Expérience généraleYou couldn't ask for a nicer staff. The facility was clean and well lit. Access was a breeze.
JOHN K | Expérience généraleBest storage facility. If needed in the future we will definitely be back.
GEOFF G | Expérience généraleThe manager is great friendly and the storage is always clean. Highly recommended
Silvia S | Expérience généraleStaff always went out of their way to help out when I needed them.
NORMAN B | Expérience généraleVery good expirence
MARCUS M | Expérience généraleThis is the most reasonably priced air conditioned units I have had the pleasure of renting. If it were closer to Lady Lake I would not be vacating.
thomas s | Expérience généraleI arrived at the facility , All A/C Storage around 2 PM with a full 26 foot U-Haul. I went in to speak with the agent and told him that I had a reservation for a 10 x 30 unit. He told me that I did NOT. He told me that his units were under construction and we were not the first people who have gone through this. He said that the storage facility has tried to speak with U-Haul to correct this issue and it is not corrected yet. He had NO units available. He was polite and frustrated with the issue also, as we weren't the first people this has happened to. Therefore, in the rain my wife and I had to find another storage unit on short notice. We were forced to rent two storage units, and they are double the price due to "Uhaul's negligence in not correcting their website". Yet, you still contact me today with this email, indicating that I did have a storage unit at that facility. My wife is an attorney, and I suggest you contact me via phone to discuss. This is a breach of contract and harassment at this point.
Jeff S | RéservationThe management there is very helpful and courteous! The storage unit was easily accessible and just the size I needed for my items.
ROSANNE L | Expérience généraleI would come back if I needed another storage place.
MICHAEL I | Expérience généraleVery easy check-in and move. All personnel were friendly and helpful. Paperwork was minimal and took a very short time to complete. Je les recommande fortement.
Charles T | RéservationPerfectly happy with everything, it's just me, getting too old to be hauling those tubs back and forth. but I thank you very much for this service.
LOUISE W | Expérience généraleI had 4 storage facilities I use. This one is the least pleasing to the eye. You gave me what I asked for. Thank you. When you said you were raising the rates, I left
STEPHEN D | Expérience généraleThe manager was always helpful
Bill W | Expérience généraleRob is excellent! The facility was perfect for my needs.
Steven C | Expérience généraleThe managers were great! And the facility was very clean and well maintained. This was our second time renting. When we need a storage place again, we will be back.
David A | Expérience généraleGreat, secure clean unit to store Corvette for 4 months. Staff very helpful and friendly. Thank you the Vette is now home George
George P | Expérience généraleRob runs a good clean storage facility and is easy to work with.
KEVIN J | Expérience généraleThe staff is professional and friendly making your service pleasant. Merci.
Mark B | Expérience généraleGreat storage facility. Safe and secure, well lit, dry. The staff is very responsive and friendly. Enjoyed my experience with them. Very reasonable prices.
LORRAINE M | Expérience généraleRob is a great owner and easy to work with. Wish you guys the best, take care.
RHONDA y | Expérience généraleA lot of value for the price and that is almost unheard of under Joe’s reign!!!
Brad E | Expérience généraleVery convenient storage facility to The Villages
Mario Z | Expérience généraleThe staff was very friendly and made the whole experience simple. Facility was always clean and well lit. Would definitely recommend to anyone needing a storage
Jeffrey T | Expérience généraleExcellent facility and staff. 10+ rating. Merci
MICHAEL K | Expérience généraleI was very happy with the commitment to service from this storage facility. Rob was very nice to deal with and took his time to show us units available to rent when we moved here in the middle of October 2021. My only compliant would be the shameful way some customers leave there trash and condition of the units when they move out and take the units roller carts and lock them up in there units so others cants use the equipment.
Bob L | Expérience généraleThe best price around for climate controlled storage. The facility is clean and the staff friendly and accommodating. Only wish access hrs were linger in the evenings was my only drawback. For the price definitely not a deal breaker.
JAMES W | Expérience généraleI never used my storage unit and asked for a refund within like 5 days of securing the unit and was refused a refund.
Melissa S | Expérience généraleAll A/C Storage may not have been pristine but it was the best value in the neighborhood and the staff was friendly and always helpful.
JANICE C | Expérience généraleThe access hours became inconvenient for me. Otherwise we liked the place.
SCOTT O | Expérience généraleWeekend hours were very limited and moving carts were extremely scarce.
HOWARD W | Expérience généraleIt would be nice to have 24/7 access to your belongings, but that's literally the only complaint. The people that run it are super friendly, very clean and better on prices than 90 % of the other places. Would definitely rent here again.
JULIANNE F | Expérience généraleThe storage unit served it's purpose. I needed to store my items near The Villages instead of taking everything back to Iowa because I was going to make a permanent move from iowa to Florida. I made the move on September 13th after my property in Iowa sold. Thank you! Bonnie
BONNIE B | Expérience généraleRob was always helpful and very Courteous.
RICHARD O | Expérience généraleGood prices, nice facility, great people to work with .
JIM C | Expérience généraleExcellent service. Secure, clean unit, at a great price. Highly recommend this storage facility. Best storage facility that i have ever had.
Dawn D | Expérience généraleAll A/C Storage was convenient for me to use. Moving items in and out of storage was fairly easy with the carts provided. I will use them again in the future.
James T | Expérience généraleThe facility more than met our needs and the on site manager Rob was pleasant, personable, courteous and professional. I would definitely use All AC Storage again and would also recommend this storage facility to others.
Alan Z | Expérience généraleGreat place to store at a Great price...hated to leave but was downsizing and needed a closer location to home...had a great run...thanks for everything !!! God Bless you and your whole family...
DEBRA K | Expérience généraleGreat and reasonably priced storage facility with friendly staff.
SHELBY B | Expérience généraleI have recommended this storage company to many . The man that manages this facility is always friendly and helpful. Also best place to rent a Uhaul. Everything is clean ! Merci
CHARLES R | Expérience généraleFirst class. Staff were incredibly polite, helpful and professional. Storage unit was the best we have used and the price was the best as well. Five stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ Bill McClane
WILLIAM M | Expérience généraleThis facility is perfectly managed, clean and safe. The rates are very reasonable. Would definitely use again and recommend to friends and family. K Bradley The Villages
KAREN B | Expérience généraleGood clean facility. Reasonable price. Extended evening hours might be convenient for working people.
JAMES R | Expérience généraleGreat service and very friendly staff
MIKE B | Expérience généraleGreat place, people, & location
William H | Expérience généraleRob is a gem keep him at all cost
Robert R | Expérience généraleGreat service and well priced. Would recommend this facility to friends and family
anthony l | Expérience généraleFrom staff to facility, everything was great. I've used them twice, and I will use them again.
ROBERT M | Expérience généraleGreat staff 👍👍👍
CECIL J | Expérience généraleVery helpful staff. Well controlled access and climate control. Would recommend this facilitry to anyone.
Andy S | Expérience généraleI parked my trailer there for over a year. Rob, the manager there was always very friendly and courteous. I highly recommend All AC Storage mainly because of Rob.
ROY H | Expérience généraleRob, the facility manager was such a pleasure to work with from the beginning to the end of our storage rental. Super friendly and knowledgeable. We had to extend our storage unit multiple times because of delay in our house closing. Only negative comment about the facility is although our unit was technically over a roof, the ceiling is open with wire type fencing and is exposed. We had experience black mildews in our belongings. We were informed of this by Rob initially, however, we were not expecting to stay for a prolong expected time and did not account for this. The facility is well lit and secured. Another bonus is that All AC storage has a UHaul rental right on property which we also utilized. Very convenient.
Arvin B | Expérience généraleGreat customer service ... thanks
CHUCK B | Expérience généraleGreat facility and the price was right!
RUSSELL P | Expérience généraleGreat experiance.
James T | Expérience généraleI have already recommended this facility to people asking for referrals.
DONALD K | Expérience généraleWhen moving in January Rob was very helpful in setting up the rental and and helping me select the appropriate size storage space. During my many trips to the unit day over the year whenever I met Rob he was very personable and made one feel that things were being looked after.
Jay F | Expérience généraleWe had our items in this storage for 1 1/2 years. We we got the items out lots of damage from a but called silverfish. They knew right away what they were and said not our problem. The staff was nice until we had the problem with the bugs. About 10 of our large boxes were eaten up by these bugs and we have had to throw out a lot of items. This facility needs a overhaul on the pest situation. We would not recommend them and we would not use them again. The facility appeared secure and lighted however we never went there at night. We have never seen this type of bus and we've had stuff in storage before for 15 years and never had this issue. If we have them in our units you know they are everywhere in that facility. They need to take care of this problem now. We had insurance but did not cover this issue we thought the facility would have some responsibility with keep this are free of pest how wrong we're we.
PEGGY H | Expérience généraleWanted a smaller unit but was told at office that I needed to do that on line & he didn't think any were available. Asked if they could contact me when one becomes available. Was told I needed to keep checking on line. Why? I would probably still have a unit if I was able to get a smaller one.
LINDA M | Expérience généraleManagement was very helpful!
linda s | RéservationService couldn’t have been any better
william j | RéservationThe facility is clean and plenty of carts available, access is great. Rates are good for this area and Rob is terrific- very kind and patient!
Joann L | RéservationGreat location, easy access, clean, with professional friendly staff. Rob, the manager on duty, was very helpful. Easy cargo trailer return and rental of storage unit.
Jay F | RéservationThe management of this property does an excellent job and is very knowledgeable about all uhaul rentals.
CHARLES A | RéservationGreat service. Had unit available for us.
Joseph R | RéservationGood price. Good location.
Stephen P | RéservationThe availability was inaccurate and I was told UHaul does not have the authority to set reservations for location.
Shontel F | RéservationRob was great!
Sir W | RéservationVery good,manager is very knowledgeable and courteous
Bill W | RéservationThis reservation was cancelled
Ronald B | RéservationRob was very helpful in helping identify the size of the unit needed
Randall R | RéservationRob was very helpful on the phone, and when I checked in.
Daniel H | RéservationWhen we needed a place to store our belongings even before your opening you gave us a place to keep our trailer. And Rob your family made it easy for our transition to All/AC Storage from Eustice.
RICHARD D | Expérience généraleI think it would be more beneficial if the facility had longer hours or a system that would allow clients to gain access to their units. Overall the place is well maintained.
DAVID B | Expérience généraleI received the very best storage related services. The facility is clean,bigger and the rates were extremely reasonable. I will return to this facility when I have storage needs again.
DONNA R | Expérience généraleManager Rob was very accomidating professional. .facilities well maintained
DAVID R | Expérience généraleGreat facility, very secure. Storage units are not accessible 24 hours so be aware of operating hours.
LEWIS M | Expérience généralethe staff was professional and polite the only reason I left was that I got a spot closer to my home
PAUL V | Expérience généraleThanks Rob
JAMES S | Expérience généraleStaff was helpful, facility seemed in good condition.
Robert P | RéservationGreat facility - very clean and friendly
Angela J | RéservationMy only complaint was not having 24/7 access to my rv and the price was a little high compared to other facilities.
DANA S | Expérience généraleThe facility is clean and air conditioned. My biggest concern after having my things stored for several months was the presence of bugs and odor. But I'm pleased to say that all was well. Recommended!
JOHN S | Expérience généraleVery happy with accommodations.
WILLIAM W | Expérience généraleWill use again if needed. Very satisfied. Rob took good care of me.
JIM B | Expérience généraleOffice staff friendly and efficient. Unit clean easy access. Like that unit only accessible during office hours no code for access
KENNETH T | Expérience généraleThis facility is a rip off. Prepaid monthly rent a year in advance and when we no longer neede the storage, management wouldn't reimburse. They even re rented our paid space to someone else. Rip off!
RICHARD S | Expérience généraleLove this place if I ever need a storage center again I will use them!! Very friendly people!!
KASEY C | Expérience généraleOnly prob was 9 to 1 on Sundays..that is also church time. Staff was wonderful!
NANCY W | Expérience généraleExcellent Customer Service!!
HEATHER M | Premières impressionsThis facility would have been perfect for my needs. However, I did not need it and cancelled my reservation.
Privacy R | Premières impressionsFacility extrememly clean, free from any odors and easily accessible
Privacy R | Premières impressionsVery friendly great prices for air conditioned units!
MELISSA D | Premières impressionsVery good place, I will recommend to other further clients.
Privacy R | Premières impressionsAll staff were very helpful. Process was smooth and easy.
Privacy R | Premières impressionsAll employees at this facility were very communicative and helpful throughout this process
Privacy R | Premières impressions