The young lady was very nice and helpful.
SAJUANA S
Customer Reviews for All American City Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was smooth and easy! Absolutely Hassle Free With All American City Self Storage!!!! Thanks A million Doug and Michelle!!!!
ROBBIE JDoug was great. He was knowledgeable about the services and answered all the questions I asked.
YOLANDA DManagr is very professional, friendly and knowledgeable. I quickly got my verhicle and quickly returned the vehicle the next day when I was finished with it Great experience.
JOHN SThe front desk person I believe her name is Michelle but she lives there at the All American City Self Storage in DeSoto. She was so nice and did an excellent job helping me. She really made things more comforting from my experience with prior location. I had originally did the Park and Gas station location on 1221 E Beltline Rd and the representative that worked there was so rude. He was the guy that worked on that day 2/28 at 9am. He tried to give me a U-Haul with a low tire. The gas station representative told me that it was not his problem and to find a place to put air in the tire. I had called U-Haul and the representative Patricia I believe was her name helped me with a new location that was next door. I walked over to All American City Self Storage and Michelle saved the day. She really represented her company and U-Haul so well and put my mind at ease from my experience with the gas station next door to them. Thank you to U-Haul and All American City Self Storage for making my move so accommodating. I will definitely recommend my friends and family.
KENDRA SMichelle was great!
MYKESHIA BI was forced to take the insurance. The cost of the rental was over $300 more than the same equipment, distance and rental period of a previous rental less than 6 months previously. I previously called U-Haul and submitted an online concern and unfortunately I was not contacted regarding my concerns. I've since called U-Haul again to file another complaint. Hopefully, management will follow up with me. Unfortunately, they can't change what happened but perhaps offer an appropriate level of service recovery.
Stephen SEverything was perfect. Representative was knowledgeable, professional, courteous and helpful. I highly recommend this location.
JOHN SKeep up the great work
EARNEST HHad such a great experience! Would rent here again. Customer service was excellent she was amazing!!
Britney BThe customer service was amazing and very friendly
GREGORY KExcellent customer service
DANTE RThe truck sounds like te transmission is experiencing problems
JACQUELINE TNothing. It was a great experience
DAVID BVan was dirty inside and out. Just needed a good cleaning.
Susan CThe service experience was excellent the lady at the front desk Michelle was very helpful, nice and explained all the details. I will definitely rent again at this location. Please keep Michelle at front desk very good asset to the company/office.
shandral jMichelle was everything and more. I can in and got what I needed within 10 minutes. I will be going back for sure!
Martika MMrs. Michelle did an AWESOME job helping me. She walked me through step by step on what I needed to do and was very patient with ALL of my many questions. Merci.
SHARRON DStaff was helpful and great!
Jermaine JGreat Experience!
AARON HBe sure to clean the uhaul on the inside. I was okay with it but the next customer may not be so fund of it. I myself expected to be cleaner but it got the job done.
Malcolm TThe man working that morning was very nice. But your App sucks! I just needed a U-Haul. Tried to call places, they said I had to use the app. It took me an hour to reserve a truck!
Nancy WGreat crew
Roland HThis location did not have dolly’s that where paid for and I have not been refunded.
Davion WYou should consider giving military discounts to all veterans.
Dannie SNo comments on how to improve. The service and experience was impeccable!
RAYMOND BAttendant was very professional and courteous. A++++
Jose MI setup an online account and entered all of the required information, including the authorized driver info and driver's license. I called the office on 1209 E. Belt Line Rd., the morning of my pickup to confirm that the reservation was ok, and that was confirmed. When we showed up for the pickup, the attendant said he didn't see our reservation in the system. Then I gave him a printout of the reservation and then he said he found it in the system. But he still made us re-enter all of the information from scratch. I had to call my office for the card info because this was a business transaction and I had left the card in my drawer because he had confirmed that morning that he had all the info and the card was not needed. So we entered all of the information from scratch. Then because of all of the issues that we had I told him that I already have another reservation for another uhaul on the weekend and wanted to make sure I didn't have the same issues. He said that there shouldn't be an issue, but I let him know that promise was already broken and I had already entered everything online and am having to reenter the info again. So I have had to readjust my work schedule to leave early so that the staff who is authorized doesn't have another issue with getting another truck. Also we had a reservation pick up time of 10:30am Central time. I received a text the morning of the pickup around 8am saying they would call me right before our scheduled pick up. I received a call from uhaul at 11:30am Central time and let the representative know that we had already picked up the uhaul. He hung up while I was in mid-sentence. Customer service is not well. I had poor customer service experiences on the chat, on the phone and in-person.
Geraado PEverything was great .
SHENA PNothing the person was very polite and knowledgeable
OPAL KBeen renting from this location for a while now, and never took the time to write a review, but these guys are exceptional! just superb! Thanks Ken
Belinda WEvery thing was good. Mr.Frnand was a big help. I did not no how to operate that truck he showed me and my son. Saying that all the UHAUL offices need someone like that at every UHAUL.
BOBBIE JThe clerks were approachable and patient. They guided me through the process both during pick up and returning the van.
Gerardo VThanks for adjusting my bill. Gas gauge does not move properly. I had to over pay on gas because gas gauge would not move at first. When it did move amount was way over what the initial amount of gas was. Front left Tire low in air was almost flat on return. Representative Should Check tire after moving off of property HILL. The Rep thought it looked low because it was parked on uhaul property hill. He apologized for the oversight. Truck was clean inside. Excellent customer service.
Doris RI made the appointment for 9am and did my regi
Deandrae TThe man at the location was so rude and angry to be at work. Myself and 3 other people were inside. He intentionally continued to mispronounce our name even after corrected saying "oh I don't care I'm not gone say it right". No manners at all. I will NEVER go to location again! I will be reporting him to corporate as well.
SIERRA DThey gave me a U-Haul that was filthy it was sunflower seeds all over the cabin in the cup holders there was mud in the back of the truck and charged me for it being dirty? I literally cleaned that nasty thing for them because they didn't do it.
Jessie BNo improvements necessary!
Raymond BBetter parking space..
Dorthy JVehicle was dirty, needed a oil change and didn't have any fluid. Property manager is a rude racist old white man. I will try to upload his emails to me. I extended for a day and he was not happy. He told me to get off of his property. All bc he is was upset that I extended my rental. He never asked me what happened, just ran to vehicle. He said he didn't care if I left a bad review. I do not recommend this place at all.
Shametric GPerson working at this location was rude and did not assist with questions or provide details about the rental. Person would not provide a receipt at the end and did not confirm for me the miles completed.
Ivy BThank for help
Anthony MThey open too late
Kamice GWhen I arrive to pick up my uhaul, while checking out they added the collision damage waiver with asking or explaining what it is. After returning the truck back with appropriate gas I was charged for 3 gallons and send a receipt that look like me signature had been copied and paste. 4 days after the truck had been turned in I got an email saying I caused damage to a storage door that is within a gated area that I do not have access to.
Jasmine SNo complaints. Just a huge shout out to the friendly staff. The lady who helped me get checked in and out was very sweet and helpful.
Deziree Gall was well
Cynthia HStay in business to help the Nation
aubrey BStart doing instant refunds, I shouldn't have to wait 3 to 5 days to get my money back
Anthony JKen, you were professional throughout the whole process. Keep up the good work.
Rodney JI can't think of anything else to say/thanks!
OLIVER CService was excellent, very kind lady at front desk and very helpful
Brigitte WContinue the excellent customer service given
Erma MI was double charged for rental and insurance and the owner Tobias would not respond to my messages or return my calls
charmon dKen provides outstanding customer service!
Shaun PExcellent service à la clientèle
DONNA L