I setup an online account and entered all of the required information, including the authorized driver info and driver's license. I called the office on 1209 E. Belt Line Rd., the morning of my pickup to confirm that the reservation was ok, and that was confirmed. When we showed up for the pickup, the attendant said he didn't see our reservation in the system. Then I gave him a printout of the reservation and then he said he found it in the system. But he still made us re-enter all of the information from scratch. I had to call my office for the card info because this was a business transaction and I had left the card in my drawer because he had confirmed that morning that he had all the info and the card was not needed. So we entered all of the information from scratch. Then because of all of the issues that we had I told him that I already have another reservation for another uhaul on the weekend and wanted to make sure I didn't have the same issues. He said that there shouldn't be an issue, but I let him know that promise was already broken and I had already entered everything online and am having to reenter the info again. So I have had to readjust my work schedule to leave early so that the staff who is authorized doesn't have another issue with getting another truck. Also we had a reservation pick up time of 10:30am Central time. I received a text the morning of the pickup around 8am saying they would call me right before our scheduled pick up. I received a call from uhaul at 11:30am Central time and let the representative know that we had already picked up the uhaul. He hung up while I was in mid-sentence. Customer service is not well. I had poor customer service experiences on the chat, on the phone and in-person.Geraado P.
All American City Self Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in De Soto, TX 75115
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Everything was great .SHENA P.
Nothing the person was very polite and knowledgeableOPAL K.
Been renting from this location for a while now, and never took the time to write a review, but these guys are exceptional! just superb! Thanks KenBelinda W.
Every thing was good. Mr.Frnand was a big help. I did not no how to operate that truck he showed me and my son. Saying that all the UHAUL offices need someone like that at every UHAUL.BOBBIE J.