Le client n'a pas laissé de commentaire.
Carlos C
Customer Reviews for All Valley Industrial Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I received excellent customer service
RICHARD BNothing. Personnel were especially easy to work with and professional.
JAMES DOnly bad thing was the floor was dirty and left a oil stain on our brand new carpet everything else was great
BOBBY RThe questionnaire asks if the vehicle is clean. I believe it was a yes or no answer. Sometimes there is lighte dirt on the floor Board so I say it is many people I think look for a detail answer to that question. Before returning this particular vehicle, I took it to a car wash and sprayed off existing mud underneath the wheel walls. This truck was cleaned, but not until I decided to return it. I love the availability and the app. The people at this location where tip top other than that. Go U-Haul!
DANNY OUhauls I ordered were not available and was an incredible inconvenience. The closest uhauls available that I needed were hours away and I was only informed 30minutes before my pickup time after calling MULTIPLE times during the week. People at the location were incredibly accommodating, but Uhaul as a whole has done this to me multiple times and I will not be using them again.
CALEB BVery nice and helpful throughout the process
JESSE HPrice is always an issue. Just keep costs down.
NANCY CThe truck we rented already has an X with black scratch marks on the passenger side by the tire. Hopefully they don't charge us for that.
LARONIA HFast & friendly service. Was able to rent a 20' upon walk in…
ALFREDO VGet more trucks! I live in Tulare and I had to drive to Visalia for a small truck (10 ft.) and I wanted the mid-size (15 ft.). Absolutely NO trucks in Tulare at all and NO choices on size. I had to take the small one and make more trips so I paid more milage. The sun visor fell off, the door handle fell off and the gas cap was off. But, the truck ran good.
debra mThere's not one thing I'd change.. I do have in past several businesses and this company has above and beyond very professional, friendly, employees . Both young ladies were awesome!!!
Norme WPerfect
MITCHEL GI rented the Chevy Pickup Truck on 11/27/2024 at about 11:00 AM. I was asked whether I could return the truck by 3:00 PM on 11/27/2024. I was not told that the location would be closed before 3:00 PM. Therefore, I returned the truck at 3:00 PM to find the Location closed. I could not install the UHAUL App. I followed the instructions on the door of how-to check-in or return the truck. I was able to give my location and take a picture of the dashboard which contained mileage and level of fuel. This information was automatically uploaded, but I could not complete the check-in because your software failed. I put the key in the lock box next to the door and left the location. I assume that you are able to track your trucks and equipment. If so, you should have known that the truck was returned to the location at 3:00 PM. In any event you received my location at the drop-off and the dashboard picture. You lost potential rental income on the pickup because you apparently do not LoJack/track your trucks and RFID respective truck keys. An RFID on the pickup key would have notified you of the key location - in the lock box.
CLARENCE BMerci
PAUL RThanks for taking care of my family in time of need we really appreciate it
RUDOLPH SI'm giving the location a break with the feedback due to the fact that Wasco is a small town AND so is Vasalia however, there are little things that could have been done prior to us picking up the truck. The truck windshield was very dirty, and the truck did not have a full take of gas as noted on the receipt we were given. My husband went back into the office prior to leaving, and was told it would be noted on the computer. We had to drive 90 miles (r/t) out of our way (Wasco to Visalia) to pick up the truck. Was told we were given extra miles and an extra day to return the truck. When we returned the truck we mentioned to the person about the gas since we only returned it with what was given to us. Nothing was noted about the gas. Also we were charged an extra $90 for miles. So much for the extra miles given to us.
Elizabeth FI was unable to go inside but it wasn't a negative at all.
Jan SProfessional & friendly…..very happy with the experience!
SHELLEY BSome items were left in the truck (pole, bottle of soda and a rod) but overall great experience with the staff renting the U-Haul. Turning it in on the app had too many steps. Took much longer than I anticipated.
JOSEPH REasy check in. Front office very nice. Easy pick up. Easy drop off. For this location 10 out 10.
BENNY Sprofessional and friendly staff process was quick to turn in the U-Haul.
JOSEPH CService need on truck but it ran really well. Je les recommanderais sans hésiter!
Eric GGreat place, we'd use them again!
NISSA PEasy pick up and return. Good experience.
scott kThe most important part of me being able to move forward in my life was actually holding me back, it was the ability to move my very heavy and big pieces of furniture from my house to storage so my house can be remodeled. Renting, picking up and dropping off this vehicle was the easiest part of my day. Customer service at this place goes above and beyond friendly and understanding.. So much gratitude and appreciation for the people who work in the office at this location.
elizabeth sGood service thank you!
Karla AVery professional and trustworthy. Flexible, secure and reliable
Maricruz BI rented the trailer one-way, by phone, from my local U-Haul outlet (this one). The representative there was super helpful and efficient. My rating for "inviting" stems from the fact that you do not walk into the office but rather call on the phone and the representative comes out to you. This may be because it is not a dedicated U-Haul facility; it is another business that also rents U-Haul
Susan HJust used the app to drop off
David BGreat service local company.
Edward MAwesome customer service!
LUIS DOur contract printout indicated a different drop off from the one indicated by the online app. This is horrible and underhanded business practice. Please fix the discrepancy so that customers do not get penalized for UHaul's oversight.
Eloisa STruck was empty on gas when picked up.
Maria MUhaul customer service needs to do more. The online app needs a lot of attention, it is really awful. If I ever need a truck rental, it most likely will not be with uhaul; unless I just don't have other options.
Barbara TThe truck I rented for the first time ever was not very clean on the inside of the cab. Very muddy floors. The blinker switch wasn't working properly when I went to make a left or righthannd turn the blinker handle would not stay in place to keep the turn signal on. Other then that the truck was great.
MATTHEW BEasier return of equipment for those not app savvy.
Juan BHad a difficult time rating the cleanliness of the truck inside not vacuumed and dried mud, the outside very dusty. Other than that okay….
Margaret DThe driver door won't close properly unless you slam the door. The e-brake release lever is partially broken. The driver side car visor is broken and flops around while driving.
Johnathan JWriting down incorrectly the amount of gas and or adding extra charges for issues that don't exist if you are not willing to add the extra insurance, manager was short and defensive regarding possible mistakes their lot attendants may have made or willingness to resolve the issue in house claiming it's uhauls policy not theirs.
Michael MGreat place! Love customer care
Tyler MI use a lot of Uhaul rental places..this one is by for the best one in my town .. customer service is out standing and they are most patient! 5 stars ..send them more trucks… they need them
Tyler MLady at return was soooo nice, but whole experience before that was horrible. When I made reservation it was for a small truck because I didn't feel like driving a big truck because I have been driving a 58 ft truck for awhile and I wanted to drive something smaller. I redirected a call from someone that day a little after 12 saying I couldn't get small truck because I needed to check it out with worker, and they left at 12 (if I new I would have went in and not had it set gor pick up through phone) so they offered 10 ft at same price. I said ok. When I got there to pick up I had issues signing it out and it took me an hour at the location I got there at 3:45 PMand didn't leave until 5 PM I had it set up for two days and I received a call saying that I only was supposed to have it one day also upon checking my app I realized they were charging me full price and not the $.89 a mile like I was told. Also, there was a $15 charge on there for insurance of my stuff. I never put that on there I was helping somebody else move, so I did not need that. I tried to call somebody to get this taken care of to the local office and to another number and I could not get any help and it made my morning very stressful. One of the ladies was super rude. Finally the lady that helped me later asked me to be in before she left at 4:30 so she could help me out again. This lady was very nice and tried to help. But for this, Rental, I still felt like I was overcharged.
Andrea BMy comment is about the trailer itself. I couldn't get it unhitched because of the tongue design and weight (no Jack). Needed to drop off on a Sunday and no help at this location.
Leslie JDropped off, did not see a drop off contract box. Did not answer phone on posted hours next day.
Duane J