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Jimmy B
Customer Reviews for Bolton Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They were always so nice and willing to help.
DEIDRA J | Expérience généraleGreat experience
STEVEN EI appreciate the help I received during my call to U-Haul. There was a touch of confusion on being able to locate the truck and then getting the key code. From the direction of the truck, I couldn't see the truck number to verify before receiving the key code. But it was like a fun escape room. The truck was clean and wonderful. Pickup and drop off was easy. I'm certain I will use this location again...and I've already told friends how easy it was. Merci.
Elena PI don't know. I do not rent often. But if I was to rent again, I would go that same location.
MIGUEL CThe staff at the Bolton Self Storage rental facility in Lubbock, Tx were very helpful, and they saw to all my needs. They made everything go smoothly, and I appreciate their help. I apologize for not refilling the truck's tank upon return. I pulled in the lot using my code, when I realized I skipped that step; and I thought if I leave and come back it may only be a one time use gate code and I'd be stuck outside the lot. But overall, great help in helping me get this moving task complete.
GREGORY HVery easy process, and the people were wonderful to deal with.
BRANDON Wmaybe put an option to put an additional driver to drive or pick up the equipment incase circumstances change and the name on the reservation will not be able to pick up the equipment. I'm not sure if there was an option or maybe there is & i missed that part. So yeah that was the case on mine, can't pick up that day so i asked someone to do it. They have to call me to verify & if there is another driver they need to put the information.
JASON BStaff was extremely helpful and courteous.
MAX NGreat place. Mgr, Mary, is always very helpful.
RICHARD PBennetts took care of me in a bind. Had me in and out in no time.
Jason AVery helpful and friendly staff. Rental trailed pulled like a dream.
JARED HOur reservation was moved from noon to 9am. We got a smaller truck. When we arrived before noon no one was to be found. Finally a lady showed up to check us out. Worst of all, when we went back to drop off someone couldn't get past the gate so we were just in line for a while not knowing they abandon the vehicle at the gate. I had to get off my truck to use my code to open the gate, drive it in, and park or. Get back in my car to use my code again and go drive myself in. There's no customer service option. I won't rent from here again. It's aweful
Christian ANo recommendations at this time. The lady that assisted me when I picked up the rental truck was very welcoming and helpful.
Matthew HMary and Alexander were very professional and helpful during my rental experience. They made sure we had everything we needed before we took our 20ft U-Haul truck and transporter from Lubbock to San Diego. I appreciated their attention to details and most of all their kindness. They made this rental a great experience and if I'm ever in need of service again when in Lubbock Bolton is our preferred location.
MARVIN MGreat experience.
David GThis location was really good and the people who work there. My problem with UHaul is they changed my pickup location. What is the point of picking an exact pickup location just so that UHaul can move it to another place. I had to go an additional 10 mile because of this. Even worse, in the email notification, UHaul just say "update on your rental" without specifically saying the update was on a new location. I would not have notice till I click on the link on the rental location. This should be made very clear what was updated
Khoi VThe best customer service ever! We will be return customers.
Hope CInspect the vehicle more thoroughly next time around. The a/c stops working after going 45 mph so it made for a very hot and miserable trip.
Joel BN/a
Keatha SMary the manager was GREAT!!!!!!!! I'll be using Bolton U haul again .
rudolph pWindows were covered in bug, light was on saying needs oil change.
Elizabeth WEfficient, fast and on the road. Thank you.
bryan pI was never made aware of the hours for Boltons self storage, when I changed my drop off time have it extended since my move was taking longer than expected. The app allowed me to do so but the gate was locked, when I called I was told I'd have to drive it back the next day, which was not an option for me. I will probably never use a U-Haul again.
artesia gAucun
SANJAYA SU-Haul always comes through for us.
Darwin BTruck wasn't swept out when I got it, I swept it out regardless. Just seems out of sorts you'd charge someone for not sweeping it out if it wasn't swept out initially.
Sam PPersonnel very professional, courteous and helpful. Wish everyone treated customers the way they do!
jerry jNot a thing . Was all great . Excellent service à la clientèle
Robert BAlways friendly and helpful. I recommend them to everyone. If I need a storage again they will be first on my list.
GINGER W | Expérience généraleMary is amazing and a great asset to your company!
KEVIN W | Expérience généraleGreat experience!
Jon JThey charged me for fuel when I returned it the exact same way I picked it up.
Joshua SWas charged for blankets that they said were missing. They were there just not put in the plastic bag hanging on the wall.
Eric WThank you for wonderful customer service!
Tiffany SNice lady that checked me in.
RANDALL CNothing it was good
Rick WThe self service was a bit complicated I didn’t know that it was self service no one told me so that would be the one thing I would recommend for employees to let customers know depending on hrs you get truck you will have to do self service or I’m not sure if this location was just self service.
Brandi FBolton customer service was wonderful. Uhaul corp customer service and scheduling is very poor.
Ken Oprice was too high for no reason, guy didn’t even help me was just trying to rush me out
Marissa CThe app is clunky. I made the reservation and when I got there it was confusing. The local agent was more helpful upon check-in/pickup as well as drop off. Maybe next time mention enabling location services earlier….
Tim WGasoline, oil changes, storage facilities.....if y'all'd get in to delivering babies, I'd even trust y'all with that aspect of my life too!
STEVE C | Expérience généraleWonderful experience, I would recommend
DAVID B | Expérience généraleI found Mary and Alexander unbelievably helpful and friendly. I was very pleased with the service.
MARK H | Expérience généraleI used the facility for 12 months. The staff was ALWAYS courteous and friendly. Another plus it that the facility is locally owned, and they treat their customers with dignity. Bolton's answered all my questions and the billing was handled professionally. I highly recommend Bolton's Self Storage.
ROBERT S | Expérience généraleStaff was outstanding; a pleasure to work with them. Merci
RON A | Expérience généraleBy far the best people and prices! I would highly recommend!
DEBRA C | Expérience généraleWe will DEFINITELY be using y’all for any storage needs in the future.
STEPHENIE J | Expérience généraleLoved the space. Very affordable.
MELANIE S | Expérience généraleLocation very convenient and easy to get to. The price is right and the staff... TOP NOTCH!! Thank you Mary for a pleasant experience...again! I am a repeat customer and will continue to be.
BRYAN T | Expérience générale