It was perfect
EREZ M
Customer Reviews for Canyon Storage 750
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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parking, pulling in and out was difficult, small lot.
ANTONY OMy experience using this location was superior to others and I'll probably use it again when I need to move something.
AL BDropping off on Sunday when the location was closed could have been a disaster if I didn't have trailer driving experience. The parking lot was completely full of U-Haul trucks, trailers and random cars. There was only one tiny spot left that I was able to back into but someone else could have had a lot of trouble and possibly would have to keep the trailer longer? Otherwise the experience was fine and the gentleman working the counter on Saturday was lovely.
MARLEY LExcellent service à la clientèle. I would definitely use this service if I ever need it in the future
SHONITA MFriendly pick up. Truck ran great. Easy to return!
HEATHER AShe was so lovely and helpful! I thoroughly enjoyed my interaction with the Uhaul agent I worked with (I cant remember her name)
MORGAN AThe staff at Canyon Storage are awesome. The office is very nice and clean. Didn't look like other sketchy places I have rented from in the past. I will rent here from now on. However, the truck I rented was not in great shape. While it was clean, it was brutal to drive. The suspension is totally shot. Every bump on the highway felt like the truck was bouncing off the pavement. Luckily I only had to drive this thing a couple of hundred miles. If I had to go further I would have turned around, returned the truck, and canceled my work trip. The last rental I did from Las Vegas to Salt Lake City was in an almost brand new truck. Maybe I'm spoiled by that experience, but this truck either needs major service or needs to be retired.
AARON WThank you to Pam & Sam for a seamless process.
GABRIELLA LSam was great when we picked up our rental. Friendly, accommodating, and thorough. Pam was great when we dropped our uhaul. Friendly, made it very easy for us very tired people. I appreciate them both
ANDREW Rsomeone had been smoking in the cab, which permeated the whole cab, making my clothes smell just as bad. Also, I feel like there were cats in the cab as well, as I kept sneezing. I think it wasn't cleaned out and wasn't ready to be rented to a new person. When bringing the truck back, the man didn't smile or greet me. He just took the key and shrugged me off.
MICHELLE WEasy Rental with the perfect equipment we needed for our project. A+++
AMIR MThe customer service was great. Thank you!
JUSTIN JGreat and easy rental. Customer Service agent was really good. Fast and easy return.
Timothy CThere isn’t anything to improve when the service was excellent!!
JOSHUA ZHi. Cheers: Staff was friendly and the equipment was new and a nice ride. Jeers: Van cab wasn't super clean, and I got charged $15 insurance even though I opted out when I made my reservation. I'll still come back and rent here.
JUSTIN POverall excellent experience- excellent customer service
JOHN SAfter Hours drop off so no interaction with staff. Process was easy to work through and user friendly. Would recommend.
LEANNA MGracias
Fredy RThey had everything ready to go... even the paper work. Very friendly.
ROBERT WDriver mirror kept bouncing around every time I hit a bump or rough road. Price way to expensive
DORIAN WSam was super helpful!
MARTELL AVery good location, easy to gst in and out with my rental. Staff friendly and professional.
David JFriendly Staff and Very Professional
David JAmazing customer service!
PAIGE SN/c
ROBERT MCheck to make sure there is washer fluid before letting the truck out!! I easily could have been killed in this situation. Not good at all.
Christopher QThe windshield was covered in ice inside and outside, we had to scrap inside to drive. Also, the truck we had wreaked of cigarettes.
LESLIE CWe requested blankets and a dolly, but when we came to pick up, we never got them. It would be great to have an employee follow up and make sure we got everything we ordered.
Savannah TThey were easy to work with and the place was clean and nice. I loved the antiques too.
LENNY RI texted in remembering that I left something in the back and asked about getting charged and the guy told me no and it was finalized. Then was charged $100 the next day..
Anne HU-Haul, not the location specifically, needs to improve the slowness/latency experienced when checking out and checking in a vehicle through the mobile application
Grayson GThe truck was great. The location mistakenly charged me for missing equipment AND charged me the difference between the estimate and the actual - double dipped. All told almost $500 for what, with actual mileage should have been $95. While the woman at the location was incredibly helpful acknowledging their mistake, she had to call the regional manager Troy. I have never been so disrespected. He was abusive, talked over me and implied I was lying about the second charge even though I had my bank app open showing his employee the two charges. It is now a week later, my bank has gone into overdraft and I am in serious financial trouble over this. I do not understand why what should have been a 5 minute, "oh! We messed up, so sorry, let us refund you $400" has turned into a week long battle. My bank is working with me but this shouldn't be their problem either. I simply want my money back, happy to pay the $95 for the truck. I suppose disputing the charge with my bank and small claims may be my only recourse at this point. So unfortunate.
JENNIFER KSam was awesome! Best U-Haul out there, Puts all the other uhauls to shame
DIEGO WThe gal at the front office of Canyon Storage was fantastic. She made sure we were set up with the truck and took care of us start to finish.
MORGAN MPam was awesome and a great help!! I recommend her most highly!
CYNTHIA SI was charged an additional $30 and I have no idea why
DONALD SAll around terrible experience. Check in process was clunky and took over 45 minutes. App is inefficient and poorly designed. Vehicle was messy and had multiple service needed warnings,
Joe MNothing. The people that work there are great and very helpful.
Julie GThis was my first time using this location. It went great! The guy was friendly, helpful, and accommodating. Picking up and returning the truck was really easy. However, I couldn't find the amount of gas I needed to return anywhere. It would be helpful to have that information in a more obvious place. Other than that, it was a great experience.
Rebecca JHad a great experience! Would definitely use again. Good customer service, communication, rates and equipment.
Madison WThe truck was clean but the alignment was really off and the breaks were struggling. Every time we hit the breaks, with a full truck or not, they jerked pretty hard even when they were barely touched.
Megan CWe love canyon storage. The near U-Haul location always takes too long and they don't care about any customer.
Mark FTried robbing my bank account several hundred dollars secretly, repeatedly and various times of the day and night. For a vehicle I had no possession of, they did and was already renting it out.
Wayne DThe employee at the counter was super nice. The location was perfect for me. Everything was clean and well maintained.
Andrea DWoman employee was very helpful
Mark SAsk for Sam. He's the best - very helpful and friendly.
KIM EThe person who assisted me was awesome!
Megan BPerfect rental experience!
Lillian AThe problem with this weekend, was my son came down from Blackfoot,ID.. We had set up the reservation a week before. Time was Critical! We received the notice of where to pickup the truck. It stated that we could pick up the truck at 10:00 am. We got there at 10 to 10:00 am. The strip mall that the truck was at, it was parked in front of a business that said "The Revered Church of Christi". At about 15 minutes after 10 come, no one had come to open the business! We called the number on the reservation, and the man that answered the phone, told me to give this business another 15 minutes. We had people waiting at my house to help load! At just after 10:30 Icalled U-Haul again! This time a woman answered, I gave all the information AGAIN! The lady told me that the best she could do, was to get another truck, but it would not be available until 3:00 pm, or we could drive it50 miles North, there was a truck that we could rent there. We lost the help that had come to the house, they had no more time available. My son had to stay over another day, I had just had back surgery, and I couldn't help load the furniture. He lost a day of work! Would I recommend U-Haul to anyone? Not on your Life! I have Never experienced more Shitty Attitude than the people that I dealt with that Day!!! Hal Wasden
Bret WGreat evening
Predrag SExcellent customer service was provided that made the rental process so smooth.
Gilberto SIt's very difficult to return the equipment especially when there is no staff it's a lot to go through on the internet when you drop off the equipment is there any way you guys can make it easier for people to drop off the equipment when office is closed
BOBBIE W