Great customer service and fast.
DULCE V
Customer Reviews for Castaway Realty LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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WHY CHARGE A $35 CLEANING FEE? I NOTED THE FRONT TIRE AND RUNNING BOARD HAVE A LITTLE BIG OF MUG ON IT BUT NO A ISSUE FOR THIS CHARGED, IF INSTEAD OF JUST RECEIVED THE VEHICLE KEY, THEY SHOULD COME OUT AND DO A VEHICLE WALK AROUND WITH CUSTOMER AND POINT ANY ISSUE WITH IT, IN THIS CASE I'M LIVE RIGHT NEXT TO THIS LOCATION AND I COULD RUN TO MY HOUSE AND SPRAY SOME WATER WITH MY GARDEN HOSE, THIS IS NOT A GOOD THING THAT SOMEONE COULD DO THIS KIND OF CHARGE TO YOUR BANK CARD BECAUSE THEY HAVE ASSET TO IT, NOT FAIR SINCE I DIDN'T AUTHORISED TO DO SO,
JUAN LS.O.
WILSON LThe lockbox code was wrong. It took me 40 minutes to get the number right. Please go over the code yourself before you put it in the lockbox.
Kim SVery easy and efficient!
Stephanie VVery nice staff.
QIUSHUI COne issue…there is a faulty sensor on the vehicle I used. It thought there was no air in the front left tire….and the yellow light came on all the time. I checked the pressure and so I was not bothered. But someone else might be bothered by that
Paul MQuick, easy, convenient.
PAUL DThey gave me a price and ended up a different price
SHANI QVery nice Job
JOHENY ANo me informaron la hora de entrega, lo tenía que entregar a las 9:00 y lo entregué a las 3:00 PM y me cobraron un día completo
Edwar BA little difficult to find this location (Waze and Google Maps had me drive past it) but otherwise the drop off was flawless. Service desk attendant was very professional and efficient. No issues whatsoever with drop off process. Only 'issue' was that this location does not allow you to 'sell back' boxes or other supplies. If you want to return any unused boxes you are directed to a different 'full service' U-Haul location.
DONALD RLamento decirle que nunca había recibido un servicio tan malo,yo alquilé un camión por dos horas el miércoles 23 /10/24 a las 3:53pm y los devolví el mismo día ,solo dure con el equipo una hora y nueve minutos y todavía el domingo me están haciendo transacciones en mi tarjeta de crédito 👉$ 74,04 +$43,36 + $ 30.58, +$27,86 solo espero que retiren esos cargos antes del 30 porque mi tarjeta corta los treinta de cada mes y mi score se verá afectado.
ERCIDO SAll went well, very easy. I also booked for the wrong day and the ladies there were very helpful fixing my blunder
ERIC HI rent a U-Haul from this location, the car was breakdown. I missed to involve in accident 3 times in about 30 minutes driving. I'm pressed the brakes and the car keep moving ,crossing the intersection. Was a very bad experience for me that cause my blood pressure goes up. Thanks God, I'm alive. They need to care more about safety of the clients instead only the money.
ELIE DAn affiliate to the Lot told us where we can park at this Location then I was fenced & locked in the Lot with zero notice! Very unprofessional and disrespectful. Lock box is in an inconvenient spot as well.
YVONNE CEveryone was really helpful. I had a grate experience at this location highly recommended and will be back soon. Thanks
kanyani TMy experience was great. The person I worked with at the location was outstanding. I think her name is Yolanda. She really helped me out with a rental when my rental from another company was not available.
KEVIN NOutstanding service and staff. I will use this location again in the future.
Michael MOUTSTANDING CUSTUMER SERVICE.
Juan LThe service in this placed was the best
Kendal cPolite, totally competent service in an easy to navigate location.
Peter DI dealt with a professional and polite person during checkin and another during checkout. Both ladies were easy to talk with and answered all my questions. I noticed the left fender and forward floor board were both damaged. The first person went over the damage and the X's that show that they already now about it. She helped me attach it and even went over the lights, to make sure they work. This was my first time renting from U-Haul and I would not hesitate to come back.
larry b👍👍👍
alexander lWent smooth and truck was good
Luis HWe had a great experience renting a cargo van from this UHaul store. The woman behind the counter was very professional, and friendly. She told us exactly what to expect for the rental fee, and she was very efficient in telling us what we needed to do. We were in and out of the store with the cargo van within minutes. The return process was also very easy. We will definitely rent from this UHaul location in the future.
sara mNo comments
Paul SDo not rent here they will charge u cleaning fee for leaving water bottle
JEANCARLOS VAtendimento ótimo e veículo atendeu minhas necessidades.
Andre rExcellent service. Thank you.
Elizabeth DNothing to improve on
Paul SGreat experience!
Lori GReturn through mobile app was not saving photos of the truck and not letting me proceed to the next step to complete self return! I had to call customer care to complete the return.
Ramanjini DThe customer service members are super nice and very helpful.
Sarah HGreat, relatively new location!! Staff was excellent.
Frederick MHad a pleasant experience. Maybe just be a little bit more welcoming.
William MI paid for 2 dolly's that were not in the truck. Had left and needed to return to retrieve. Waste of time during a busy time.
Daniel CBack of truck was very dirty
Steve BPerson at counter was not interested in helping customer. They sat at desk and had me walk around store doing her job. Claimed there was a fee for folding the blankets. Told me to go hook the trailer up myself.
Joshua SSuper easy and efficient pickup and return.
Mike BRental was very easy. I will rent from Uhaul in the future.
Gerald CFront desk staff was excellent. Very polite and helpful.
Louis Cfor little time i use it shouldnt charge alot
Alex EThe worst experience ever! Nothing they said would happen happened! And they took money out of my account and I didn't even get the uhaul! However I'm not even surprised! They took the money out I requested a refund and ofc it will take 3-5 business days! 2 thumbs down
Renee VIt was a pleasure dropping it off. She informed me it would not be given back out unless properly fixed and apologized.
ANDREW BExcellent service. Would recommend to friends and family :)
William DThe van was new but clearly hadn't been cleaned. I was charged more than my receipt showed I should have been. My son forgot his wallet in the van. It was clearly visible on the front seat so if someone had gone into the van after we left, they should have seen it but didn't. My card was charged $10 more than my receipt showed and gas was charged far more than was used
Pamela KYou charged me $75 dollars cleaning fee that was ridiculous.
mikey p