The worst experience. They never put that the vehicle was returned. When I called to ask why they directed me to the U-Haul customer service number. When I spoke to a representative on that 1-800 number they told me that the truck was never returned.Sge called the location and they told her the truck was not there and had already been rented out again.I had returned the truck the same day I rented it, meaning that if something had happened to that truck I was going to be held liable. That so irresponsible. It's been almost two weeks and I have not received the money they placed on hold. I would never recommend to anyone.
RUTH F
Castaway Realty LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lawrence, MA 01843
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,5 - Cote moyenne des clients
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Goooooooooooooooooooooooood
JOSE CExcelente
SANTO MOn the positive side..... The truck was available on time, and it was clean. On the negative side, the mobile app to secure the truck was horrible. Perhaps it is operator error or bad cell service in that area, but it took an hour to secure the key. Way too many steps with having to take pictures of the mileage, gas, each side of the truck, etc. Torture. If a live person was there at the site, it would have taken 10 minutes. Also, the truck had a Tire Service warning which obviously was not addressed when it was set up. Again, it added to the length of the process, because we had to shut the key down each time to get a picture as the mileage, gas, etc. wouldn't show without the key engaged. Although the drop off was slightly better, the number of steps to return the vehicle are too many. Again, if there was a live person on site, it would be far more appropriate.
Peter QLo mencionado arriba ☝️
ROBERTO G