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Srinivas N
Customer Reviews for Compass Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Back area of truck was filthy with debris, told truck had a 1/2 tank of gas but only had just over a 1/4 tank, cab of truck had debris and wrappers on the floor and middle. I love this uhaul location otherwise.
KATHLEEN AMy only complaint would be that Uhauls should NEVER be given to customers with an empty fuel tank. Luckily I only needed the truck for a few miles, but that's just not a good practice. I've never been to a location that doesn't fill the tank at least half full for their customers to start off on.
Nicole HNothing, even though I was a little confused for my first time using the app for all of it, I needed help, and the receptionist was very helpful and kind.
Sadie MThe staff was awesome- answered all my questions and were very nice 🙂
DILLON JThere isn't anything in my opinion there should be change. Jennifer and Shawn are the best.
YEVETTE RPerfect
NEBOJSA IJennifer was stellar! Excellent service à la clientèle. The vehicle was perfect for my purpose.
VANESSA LAsk your customer in regards to how much miles do they need. Ask are tou going into the city of Detroit Ask for the addresss to tell you how many miles they should get so the quote price can be accurate.
VALENCIA FGreat experience. This location was not only convenient but welcoming!
SANDRA LThe representative was Curtis us & very quick. I was in & out in 10 minutes and the return was literally dropping the keys off
MARK CGreat service
DAVID AMake sure the employees want to work and are fully trained.
ARDEN BWish I had paid attention. The truck we rented didn't have a ramp so load g was much harder. Other than that no issues.
JOHN WDon't be afraid to use this location . Jennifer can help you with whatever you need . Order online and pick everything you need .
WILLIAM EHappy
Cristian MThe employees are exceptional, they make your rental experiance enjoyable. First class operation.
Michael TThe lady who served me was fantastic
GUY EThank you for great Service Vand Dyke Shelby Township Mi.
Keith BLocation was very convenient and clean. The associate who helped me was very friendly and helpful and seemed to sincerely care that I had a positive experience.
Scott Fgreat service, very nice receptionist.
deborah sCheck in process with a phone sucks, slow and buggy. Was charged 32$ for 2 gallons of gas.
Jay BThe equipment I rented with the truck was not ready when I got there to pick up the truck. The doors were locked and a note was on the door the someone would be back in 15 minutes. I tried to call and find someone to help. After 30 minutes, someone peaked their head out of the door. When I explained that I was waiting to get the 2 dollies and moving blankets I had paid for, she got rude with me. she finally located them after saying that they don't keep those items on hand. she made me get them and load them into the truck myself. I am a 50 year old woman and those are heavy. I was under the impression they would already be in the truck for me. I will never go back to that location again.
Terese LThe van had visible damage to the side door. It was marked as damaged before I rented the vehicle. All other aspects of the van were good.
Jeff HThe young woman who helped at the location was very helpful and considerate.
Laura SGreat customer service. More than what I expected.
Steven HJennifer and August were great!! Always there to help with any storage questions or needs. NO BUGs! NO MICE! No dirty units or storage areas. Parking lots always plowed! GREAT PLACE for storage. Cannot says thanks enough! And very SAFE. Thank guys!
Tamara YWonderful staff - friendly and professional!!! It was unbelievably cold that day and had snowed heavily the day before - the staff had the vehicle warmed up for us when we arrived!
CINDY LI was not informed that the doors auto lock when the kids are in the ignition and car running. I stepped out of the car for all of 4 mins and the car locked!! My dog was in the car for 2,5 hours before someone finally was able to come help me. I went back to the store I rented the van from and they didn't have a spare key! Instead I was given a card for the area manager. I did call road side assistance and they quoted it at 3 hours!!! The area manager came in 20 mins! That was the only good outcome. I didn't receive anything for the inconvenience of the keys locking in the van! Which they should have disclosed when a customer is renting a vehicle!
leanna cCustomer service Representative was helpful and polite
Pamela FJennifer and August were amazing.
Cindy AAugust, the staff member that helped me at the Compass Self Storage on Van Dyke in Shelby Township, was possibly the rudest staff person who has ever "helped" me. I've never had someone raise their voice at me and talk to me like I was stupid after asking questions to clarify the return policy for the vehicle's keys. Extremely unprofessional and I will not be going back.
Anthony BGreat Customer Service!!!
Searcy RJennifer is great!
TERRANCE AThe process of getting the vehicle with mobile checkout was brutal. I originally thought I would pick up the vehicle at 8am, and my schedule shifted so that 8:45am was what I needed. At that point your online app sucked. That is a mild description. After 30 minutes of fighting it and waiting for call back assistance, finally enough time had passed that the local workers started arriving.
John OAshley was absolutely incredible and deserves all the raises and bonuses she can get. I'm moving due to a break up and she was so very sweet and empathetic. It was like I was talking with a best friend when I got the uhaul. Incredible customer service. And I've worked in customer service for 10 years!
Renee RThe staff was great.
Gregg CThe vehicle seems have better maintenance and to be more up to date than other U-Haul establishments.
Sheridah CTerrible
randy hno need to. Good service.
William GPull trucks to front for pre ordered customers.
Thomas TGreat friendly service from the staff of compass storage 2nd time I rented a truck there. Check in to return the staff is great.
Mike BTeam and location are great! I haul needs to fix the rollup door for them
Kimberly ZSmooth rental, no problems.
Robert BWe were welcomed and greeted warmly upon arrival and giving rental information and the opportunity to look inside the truck to asertain if our items could fit adequately in the size chosen. The rental and return went smoothly and the agent was very informative. Highly recommend this location
Denja RThe two ladies working at 10am were the best- I will always go there. I wish I got their names. They we smiling and kind, smart and very knowledgeable and able to answer questions and make us want to come back!
tom fTruck was very dirty inside and the cab was muddy.
Kenneth SI had gotten a call that morning to change the location of my pick up or drop off I can't remember my mom recently passed and I'm sad a lot so when I got there and it wasn't right in the computer. Christine right away saw that I was stressed out and fixed everything for me and made all the changes that I had already gotten three calls about today from the team that was calling me. And then where I dropped it off on Mound in Shelby Township there was a gentleman their name RYDER who could not have been Any kinder. So even though the reservation was changed by the company it wasn't in the computer right but I was glad that I had worked with Christine and Ryder both employees deserve a great recommendation. And I was given a deal on the price for moving the location so the truck worked well and even though there was a little bit of confusion with the change that you guys had called me to make it all worked out great and yes I would recommend you because of Christina at Compass and Ryder at the storage place on Mound in Shelby
Patricia DI wasn't routed to the closest drop off location.
Maurita MInspect vehicles for more than are they returned with fuel in them. Van was not washed/cleaned it had dried mud inside and out. We had to sweep out dirt and fertilizer out of the entire back of the van before use. We had returned expensive items to Grosse Pointe Mi. Didn't look good on u-hauls part pulling up in a dirty muddy u-haul van. We expected more from u-haul especially with a veh that only had 38k miles on it.
Raymond M