Brooke was Fabulous! I was pleased with how well she was with addressing my concerns about making a long trip with the truck I needed to rent. I'd certainly recommend the location and especially her to anyone needing U-Haul services.
STEPHEN N
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Brooke Kelley was excellent and made my initial check out process pleasant! Alice Taylor checked me in and was excellent and very customer oriented! Great job U-haul!!
Donald GGreat customer service! Thank you Brooke!
David VCedric’s was very helpful
LORRI JThe location of the pick up was fine; however the UHaul software to rent the truck was horrible! The agent had to enter the same information over and over to get your system to accept it. It took over 30 minutes to complete the paperwork and that is very frustrating to the me and the agent. The auto check in I received as a text did not work at all! Please update your software to make it usable!
MARIE CRien
FREDERICK JThe staff went above and beyond on a very busy rental day.
Scott SDespite being on the phone for 30 minutes to finalize the quote, it was not accurate when I arrived. Jay, the Compass representative was very helpful in trying to rectify the issue. Once it was fixed, I was dispatched a truck that did t start. Had to go thru the entire routine again - took an hour to get a truck - Jay was great but the U-Haul quote and dispatch system were jacked up
JIM CEasy and great.
keith kSo helpful! Made things easy for me. Really easy to work with.
Sarah WI LOVE being able to get the needed U-haul trucks from this location. They are fast, friendly & very helpful.
Dawn LAbsolutely professionally and well run. I was very impressed with how neat, clean and crisply this storage and rental facilty was run.
MARC VWe only dropped the truck off after hours, but the key drop box is not big enough to easily fit the key in.
TIMOTHY KGreat service and location.
Charles WEverything went easily and smoothly. We would rent here again should the need arise.
Robert BFirst class. Kelly, Hunter: These people are great.
kenneth rRien
Charles WBrooke and Hunter at this location could not have been more helpful!
Kathleen MGreat experience, nice truck with easy pickup and return.
Ron BThank you to Brooke & her team. This rental process was very smooth. I highly recommend this agent!
Todd DNothing. Everyone was courteous and cheerful.
Donald WSpotless facility, attentive and knowledgable staff
Mark SMy only issue was that I reserved an appliance dolly and they did not have one. I think this is an issue with the U-HAUL website rather than the pick-up location.
Domenico MStaff was VERY friendly, helpful, and informative. They efficiently checked me in and had me on the road quickly. The return process at the end of the day was just as efficient. Truck was very clean, moving dollies were in good shape and plenty of moving blankets Thanks
Jimmy MBest customer service from beginning to end! Great location & Brook went above and beyond to ensure the move was cost efficient and I had everything I needed to get it done.
ruth PBrooke was very helpful , friendly and prompt. She saved me from having to drive to another location. She was expecting me and anticipated my arrival. She specifically asked about my experience and wanted to know if I had any issues. UHaul can be extremely proud to have Compass self storage as a representative. I am recommending this location to everyone.
Jayce HNo fault of compass storage. The truck had 2 slick tires that had to be replaced by U-Haul service delaying the trip by over 3 hrs
Mathew DBrooke was so friendly and made the process of pickup super simple. Will rent a U-Haul from here again in the future!
Sarah BBrooke at Compass Self Storage was amazing. She really helped me out when I got there and found out that Uhaul had changed my pickup location a 2nd time without notifying me (and would have sent me out 1 hour in the opposite direction of where I needed to be). She went above and beyond and I really appreciate it.
Lyndsey MThey did not ask for my proof of insurance. I got charged $57 for insurance. I got the quoted price of $610 for a 26foot uhaul with a tow dolley. Tow dolley had to picked up at a different location and they were no problem. Thought I was paying for the package at this location but she charged me for insurance and didn't ask for a proof of insurance and didn't tell me
JOSEPH HBrook was so awesome!!!
Kymberly MThanks again
Dustin SVery professional and very helpful
david rUpon pick-up truck had obviously not been pre-checked. After starting the truck there was an indication of a low tire on the right rear. I exited truck and notified the attendant who checked the right rear tire pressure. The pressure checked out okay. The attendant said it should be fine even though the warning light was still on. Turns out it was really the right front tire that was low and I properly inflated it at my residence. I had to stop to re-inflate half way through my move.
Anthony TThank you again, Brooke and Hunter, for all of your help and expertise. Your customer service is always amazing and we appreciate all you do.
AMANDA JI was required to use the app to even though I was present in the store. I did not care for that and the app was not working properly. The manager at Uhaul had to over ride.
john sWe have experienced the best customer service at this location. It has been an amazing experience. Hunter and Brook went above and beyond to help us in so many ways. We are forever grateful.
Amanda JPerson checking me out seemed discussed some one would rent from his location. He had trouble checking me out and refused to communicate properly. Never going there again.
Brett HMiss Kelly who waited on me was great to work with. Truck was clean and ready to go. Very short turnaround. Good experiebce!
Philip LExplain what the $0,79 per mile is for. It's not for gas, I had to put $30 in the truck to top it off before returning it. It's not for renting the truck, you advertise $19,99 or $29,99 to rent this truck. It's not for insurance, I payed extra for that too. Now I rented the truck because I didn't have a choice in the matter but expecting to pay $29,99 for the truck, $10-$20 in insurance, and $30 for gas totalling around $90. This is a lot different from expecting to pay that and paying out what I actually payed out which was closer to $160. This $160 didn't even include a cleaning fee, because I washed the inside and outside of the truck before I returned it. In short I'm saying you need to advertise the $0,79 per mile so people like me aren't caught off guard when they find out about it. I mean you are going to charge it either way, so why not be upfront about it so people can properly budget for their rental truck. And also don't let the customer assume the $0,79 per mile is for gas and then at the end of the rental process say "oh ya you have to top off the tank as well. Gas was $2,69 per gallon, only used 1/4 of a tank and that tacked $30 on to the deal on top of the price of the contract.
James GExcellent
Susan CWonderful example of a friendly, helpful representative.
Marcia GHave someone available for returns
ERIC TVery helpful and was great to work with . I would recommend this location for sure.
TOM RVery pleased with the staff and accommodations.
Patricia GS.O.
RICHARD SThe rear cargo area did not appear to have been cleaned by the prior renter. I pulled the rubber liner out and hosed it off before I made my trip. Very strong smoke smell in the van, but I'm not sure much can be done about that. Van performed well, but the low tire pressure signal was all the entire trip and when I checked the pressure, everything was fine. I returned the vehicle better than I found it. That said, the staff at Compass Self Storage was exceptional. I interacted with two different people, and both were highly professional and very capable.
David SThe app was very tedious and I ended up putting the same information into the system 3 times. The link to upload the photo of my drivers license the day before didn't work. Called the customer service number and waited 30 minutes for the person to tell me they've had several complaints for the same thing and that it didn't matter anyway because I'd have to put it in again the next day when I picked up the truck. When I went to return the key to the drop box, it was too large to fit into the slot. The redeeming thing about this rental was the woman who was able to work with me at the site. She was awesome.
Michael DBrooke was very helpful with my reservation and pick up of the truck.
Doug CBrooke is awesome
Jackie RThe managers at Compass are very helpful & accommodating.
Judith B