Customer Reviews for County Market 225
(U-Haul Neighborhood Dealer)

Évaluation :

5

Only thing I DIDNT like is we paid 58 for another night then brought it back before the day was over and still had to pay even more that was ridiculous

Évaluation :

5

Nothing. We were in and out in record time.

Évaluation :

3

The drop off box was difficult to find. When you've loaded and unloaded and entire U-Haul and your exhausted and it's hot, and all you want to do is go lay down somewhere, it should be much easier to find the drop off box

Évaluation :

5

I originally rented a 15 ft trailer. I was contacted the day before by a UHaul rep & told one wouldn't be available until 11:30. I had hired moving help to be at my house between 9-10. So I took a 10 foot at 9 am. They sent me confirmation for 10 am, so I had to call again. The local person I spoke to confirmed me for 9 am & assured me it would be available. When I got to the location for pickup at 9 am, there was a 15 foot parked next to the 10 ft I rented. The location had no idea why I was told one wasn't available.

Évaluation :

3

The actual location was fine. What wasn't fine was the mobile check in process. It took me an hour, 3 phone calls, and an online chat before I could get the car unlocked. I wouldn't recommend mobile check in. Go into a store.

Évaluation :

3

The Pine Bluff location schedule the drop off at the wrong location which ended up at a grocery store parking lot in Springfield, Illinois who was having implement weather. I had to get out truck take pictures in the storm.

Évaluation :

3

I was charged twice for the same rental and two different prices

Évaluation :

1

Took half an hour to complete drop off Tried to charge me 15 dollars more Settled for 4 just to get out of there

Évaluation :

1

It is a small grocery store and I passed a large uhaul business on my way to this location. There was only 1 truck on the lot. The store does not have working equipment and the manager has to call someone to get approval. If I hadn't registered on line ahead of time I'm not sure I would have been able to get the truck.

Évaluation :

1

To say this was a terrible experience is an understatement. And then we got double charged and told to figure it out ourselves.

Évaluation :

5

The return was so quick and easy with-in 1,9 miles from our final stop. Keep up the great work

Évaluation :

1

Be sure the customer knows accurate rates & pricing & what type of tender is accepted once they get there. This location was terrible & had me waiting more than 2 hours & I traveled from a different city to even pick it up.

Évaluation :

1

First time using UHaul. Got cancelled on initially, and was met with a very hostile and aggressive returns agent. Not going to recommend.

Évaluation :

4

When I arrived at the drop off the key drop box was completely damaged so I had to go in and talk to customer service at County market. I felt like she did not want to take responsibility for the key which I totally understand I believe it was just lack of communication, when I spoke with Tammy at U-Haul she was very accommodating!

Évaluation :

1

The truck was constantly over heating from the antifreeze leaking and I had to buy 2 bottles of antifreeze and 2 bottles of stop leaking for it . Plus Springfield didn't check the truck before anyone rents it.