Le client n'a pas laissé de commentaire.
John M
Customer Reviews for Courtesy Inn & Suites
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Make sure that units are clean inside and that the hitch is not loose. The trailer that I got ratlled and banged for 1700 miles. After I unloaded trailer, I found that the 2 sections of the hitch pole were loose.
DONALD EI stated out at 3rd, Yuma and Alfonso told me there were no 6x12 trailers available around. Fortunately I decided to investigate by phone and found Fortuna. Merci!
DANIEL GExcellent service and equipment. So much better experience than at the other Yuma Foothills U Haul location (Pack Rats Mail N More) on S Foothills Blvd). Highly recommend this Yuma U Haul location on Fortuna Rd.
TERRY SManny is very helpful and puts your concerns first.
DAVID GI switched to this location and the girls was very helpful and took care to make things easy for us.
Rick KNo issues on our move
SHAWN Wreally like working with the people there
MICHAEL CNot open, called number on door was told would have to wait 4 hours until someone got there. (WAS VERY RUDE). We called uhaul number and they helped us over the phone and got us on the road. A hour after my reservation time I got a call back that someone would be there to help me with my rental in a hour . I told them uHual already helped and I was on the road already. He wasn't happy and got even ruder than before.
STACEY Leverything was fine
DAVID KNothing Perfect service
ALBERT DI've been grossly overcharged. Huge difference between my original "rental agreement" and actual charge from my account. We also returned it a day early!!
COREY TThe U-Haul on Fortuna was excellent fantastic guy working there
JOHN WGreat service
MICHAEL CYou guys doing good keep up the good work thank you very much
ERICH PEasy and quick drop off- much appreciated after a long day!
PATRICK DService was great
SUSAN DWe were scheduled an 0800 pick up. Had to wait an hour for the store to open at 0900. Would have been nice to know.
Heather JUnbelievably accommodating and friendly, highly recommend
KENNETH BNo recommendations
HOWARD HI would like to suggest that if someone is renting a Uhaul for local use, that they are not charged mileage. It was a bit pricey as I only needed a Uhaul to move some furniture, only had it a couple of hours, but cost me $123.00. If your equipment is used for local use for 4hrs or a day, that there is a flat rate and the customer is responsible for making sure that the fuel is where it was when they picked it up.
JILL RThe process was very streamline, everything is done via email or text and very organized, no hassle involved.
Tomas COnly issues that happen twice about reservations on a certain size truck and find out we had to go to another location? Don't know how to improve this process.
GLENN IExcellent service Excellent customer service A++
RUBEN SWhen I picked up the truck the gas was below empty! And I was on a time deadline, which made it very inconvenient I filled up the tank with $20 of my own money. And only drove 30 miles. When I dropped it off it had more gas then when I picked it up. I called to see if they could credit my final invoice and was told a manger would contact me to discuss the issue. But no one followed up. Horrible customer service! And who doesn't fill up a truck that they are renting out - extremely unprofessional to take advance of someone putting gas in their truck and not giving a credit towards it. I'll never rent from this location again!
AUDRA WThe location had no dollies on truck nor one I could bring to Idaho to unload 26' truck. Came back to buy uhaul lock they had none.
CYNTHIA KIt took me over a hour to do the pick up with the remote app/online, the app did not want to work; the online set up is not intuitive and doing the verification on site- ID, contacts, etc is a total pain. If I had not had a contact that I could have given for reference I would have had to go back to my house to get my passport.
Ronal MEasy access, great personal, clean place, great location.
Antonio CSuper nice man and he treated us nice.
Lois LHorrible! Truck wouldn't go past 50 mph on the freeway! Inside cab looked like someone cut their hair! Worse ever! Never again!
Andres GExcellent customer service. The gentleman at this location goes above and beyond for his customers.
RUBEN CDON'T CHANGE! Keep up the good work and EXCELLENT customer service.
Frederick LIn and out!... that was my experienced, got the motorcycle trailer got it hooked and on my way.. awesome service..
Enrique JThe gentleman that assisted me was genuinely caring and to my predicament. He answered all my questions and addressed my concerns. Very respectful and treated me so kindly.
ROSE MU-Haul in Yuma cancelled my reservation the day before my move because they did not have the trailer I reserved and did not even give me an option to get a different trailer. I had to call around to find an available trailer which cost way more than what I reserved, but due to needing to leave the next day, I reserved it and was told I had to pick it up that day. The trailer I received had a crack in it and water leaked on my items inside of the trailer. I was also asked to help pick up the trailer in order to put it on the hitch, which I did not want to do. The person who called me to tell me my reservation was cancelled was very rude and told me to try booking with another moving company.
Christian NOn start we had confusion with issue if wrong equipment location did all they could to help but still had to unload and reload.
Robert MThey don’t take the truck from me and they don’t check it and they don’t give me a receipt , plus they charge me more mileage I drive less than 10 mile they charge me for 40 mile in the beginning and they didn’t change it to 10 mile
Ahmad GNothing!
Sasha MQuick and easy drop off. Professional and friendly
Paul LLeave a vehicle with a working battery. I had to call roadside assistance twice , I lost a lot of time and it was very stressful and disappointing
Antonio CCustomer service was terrible. I arrived a little before nine, completed paperwork, waited 45 minutes for them to "find" the trailer. Very rude to most customers while I waited. The young lady was completely rude to everyone. I would not recommend this pick up spot to anyone.
Sheila MThanks for your service
Carlos MI thought I would need a few extra days I was charged $20 per day used 1 extra day and they charge the extra 2 days I didn't use. The cost of a 5x8 trailer was as much as a Toyota 4Runner, way over priced.
Kelly RThe 24 hour drop off was a real bonus for us.
DUANE WNo one at the location.
fred rTrailer was great and appreciated the quick rental availability when we discovered the 20ft truck wasn’t big enough.
Tracie BService trucks often. The truck I rented had alignment issues and the traction indicator was on continually. I reported the issues when I returned the truck No one appeared to be concerned.
RALPH PExcellent customer service
Ruben SDid not have dolly for my order, but all else was great.
Tracie BMy only disappointment with this rental was no ramp. There were things I couldn't transport because I couldn't do it without a ramp. Other than that , I have no complaints, and would rent from them again. Something with a ramp.
Susan Fgreat service
DAVID SEasy to work with even when the other customer was late returning the trailer
DAVE RThree of the four tires were bald or near bald with very little tread on all 4. One tire had the cords showing. The trailer got the job done, but I was a little leery of the tires.
Steven RYes was good 👍
Bruce EFast easy check out
Jo GI reserved a pickup time for 8:30 am and it was changed to 9:00 am, no one notified me of the change. Courtesy Inn did not have their hours posted. Supposedly they open at 9:00 am, but the employee was late.
Douglas L