Le client n'a pas laissé de commentaire.
Mochuan S
Customer Reviews for DDAR
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Dear U-Haul Customer Service, I am writing regarding a recent rental experience that was less than satisfactory and to request appropriate compensation as was discussed at pickup. When we arrived to collect the vehicle, we were informed by the clerk that we would receive a mileage credit due to the inconvenience of having to pick up the vehicle at a different location than originally planned, which required us to drive a longer distance. However, we have not yet seen this credit reflected and would like confirmation that this will be issued. Additionally, we were disappointed to find the vehicle had less than 1/8 tank of fuel upon pickup. This forced us to stop and fill the tank before even beginning our move, which was both inconvenient and unexpected. We returned the truck with significantly more fuel than we received it with, and should be reimbursed for the extra fuel we had to purchase. We would appreciate a timely resolution and appropriate compensation for these issues. Please let us know what information you need from our end to process this request. Thank you for your attention to this matter. Sincerely, Isabella Viola
Isabella VCharge too much per mile and no free miles. Too expensive
Paul TThey gave me the wrong truck because they gave my truck to someone else , it caused me to have to wait over 30 min , when I already preserved the truck the day before and checked in .
Umer HFirst the agent is rude. Plus he entered the wrong miles and charged more. I Travlled for 7 miles on the maximum side but he charged my 31 miles leading to extra charge. Which I will be flagging and need resoultion asap.
Pratap KGreat service, easy transaction, and an overall great experience.
THOMAS LLove this location at the gas station using this place so many years amazing people ❤️
TAL CLittle signage, packed lot, the attendant was short with answers.
JACK BThe pickup location was in effect the convenience store of a gas station. The attention of the attendant is divided between customers of UHaul, and of the gas station; he was doing neither very well. Beyond providing the keys to the truck, he really didn't do much. I had questions, but he really wasn't able to answer them, and just wanted me gone so that he can serve his next customer. So, I find this pick-up location less than ideal.
Mimi NVery busy, high traffic area, nothing they can do about that. Also no bathroom, but while I was in the store for 10 minutes, 15 people wanted a bathroom, it would be never ending to maintain it and keep it clean. A tough situation.
SCOTT MHave friendlier staff explain the drop off process rather than dual tasking fuel ups as well
JUSTIN WThis location is good, but the guys over there try to scam you by saying the previous damage is done by you. Then, when you stand on your ground and ask them to check the images u took before first they act they don't care, then ask for fuel money :)
PAWAN REverything was really excellent from getting a great truck to the politeness of the workers
JANICE JBeing charged extra for 100 mile when my trip was 66 miles total. Also being charged for damage I did not do and no evidence it was not there before. I will never rent from U-Haul again ESPECIALLY that location. I will be going to the better business bureau about this and posting anywhere I can on social media. This is extortion and unfair.
Kenneth GCustomer service was excellent. Helpful and easy
RAYMOND BClerk was very negative, and not helpful.
Jose MTerrible location. I rented a truck and a tow dolly. When I got to the 597 Luis Munoz Marin Blvd location in Jersey City at around 3 PM the U-Haul person there was very rude and lack kindness. The two dolly wheels were strapped incorrectly at the Worcester location (by a U-Haul) employee. When I was at the Jersey U-Haul I tried for more than an hour to unstrap the wheels and when I asked for guidance or help the person there only told me "That is not my job" and kept repeating that "It is very easy". I hurt my hands trying to figure it out how to unstrap the wheels, the gentlemen at the gas station helped me. I spent more than an hour trying to unstrap the wheels and there was no support from the U-Haul person. I want to point out he was on its own. The location was shorted staff and there were customers waiting. I would like my money for the tow dolly to refund in exchange for the damages. My arms and hands are sored and there was a total lack of empathy at the jersey location.
JUAN RThe customer service is non existent. They are very rude and unclear in communications. Van and equipment worked just fine.
MICHAEL NAmazing service
Jeffrey EEverything was so smooth - we picked up the U Haul with all the equipment we had asked for in under 5mins (we even got the option to get a bigger truck for the same price)! The staff were super friendly and helpful. The return was equally smooth - just handed the keys back and got an email confirmation within seconds. Highly recommend this location, it helped make a highly stressful day a little less stressful!
KEA BPick up location was great. U-Haul is a total scam. Quoted prices are highly different than charges and hidden fees. Will make sure no one I know ever used U-Haul again.
COREY ZFriendlier approach to customer service from the staff
Mark DThe van's driving section is a little bit dirty
YOUSHI ZWhy did you double charge me ?
GEDEON AVery professional and helpful staff.
DENYSE WAwesome service at desk and from call center support.
Kevin HI was overcharged by almost $200. I have been trying to call to get a refund issued but I am unable to get through to anyone or leave a voicemail.
REBECCA SMuy gentil y Amable. Los recomiendo 1 000 %
Christopher VN.D.
todd cMake it easier to deal directly with the person at the counter instead of forcing everyone to download an app. It’s annoying.
ANNE SQuick and easy! Good and efficient service!
Kalissa KVery convenient location, right off the Holland Tunnel. The owner was helpful and had a good sense of humor. It was my first time hitching up a trailer, owner educated me on the process.
Mikhail VThe seats were covered in animal hair, it smelled horrible, and the gas station representative treated me like I didn't know how to drive.in an inappropriate manner as if women did not know how to drive
TANAIRI GNo moving boxes or mattress bags here.
ANCHIT SGuy at the desk was incredibly rude, basically yelling at me because I didn't know how renting a truck worked. What a loser. He yelled multiple times, raising his voice to loud octaves. That's not at all how you treat people, he lacked common morals.
NAMGYAL PExcellent
RICKY Rthis location is always so quick and straightforward. Nice workers as well
MATTHEWDAVID BI have used U-Haul 4 other times and never did the rental go over $150. $242 for 23 hours feels grossly overpriced.
JONATHAN TExcellent and knowledgeable administrators. The rental and return process were very pleasant and fast. I felt confident that the vehicle was well taken care of and that the paperwork was done without any mistakes that could cause surprise bills.
IVAN MThe pickup and check in was good. However, the drop off was horrible as another guy during the night time (not the one at pick up) tried to hustle me for another 10 dollars for gas even though i returned the van with the same amount gas it came with (at half). He was nagging me the whole time and so I gave him a few bucks which im sure he kept for himself.
JOHNNY LHad trouble with uploading picture of drivers license. The guy was no help.
ALEXANDER GVisible key drop box on site or a key drop location on site
Fenton TI expected to have a 20 foot truck never got it; no phone call about not being at that location. I had to make multiple trips because of it. And be charged 100 miles on hold and have to wait 3-5 business days to get my money back. Very poor job.
RAMIR GSince it was our first time renting a car in UHaul, we were not familiar with many of the procedures. However, the front desk staff were particularly impatient and had a poor attitude, which was a very bad experience. They even charged us an extra ten dollars. At first, we thought it was for the mileage fee, but later the bill was sent and charged again
ZIRUI QThe drop of was super easy. Very friendly and helpful customer care!!
Ella BI used a car trailer for 6 hours and was charged 3 days! Extremely unprofessional place.
CHRISTIAN HWas a convenient return location but Got dinged for the moving blankets when I paid for them upfront in the rental. Even tho I returned with a full gas tank. Petty, ridulous $30 charge!!!! Should have listened to other ratings of this place.
PAUL SThe location is also a gas station. I drove 22 miles in the U-Haul. They charged me $10 for gas up on return. It should have been about 1,5 gallons of gas, which at about $3,2/gal at the time was way over priced.
HENRY HEverything was seamless from checking out the truck to bringing it back.
REBECCA KThe truck smelled like cigarettes. As well extra charges were being attempted to add on to bill when they were completely unnecessary.
JUAN AVery nice customer service.
Prateek GThe agent tried to charge us more milage than we used. Luckily we had before and after pictures. Rude also.
MINGSHAN ZThe truck was very old. Breaks were completely gone. U-Hauls system assigned a drop off location however, I couldn't even return it and the system wasn't responding or recognizing it. Not a good experience
SAAD KI was charged incorrectly by the U-Haul location in jersey city
WESLEY A1. The vehicle was in a pathetic driving condition. 2. The ignition key kept getting stuck in the car. 3. The vehicle was not clean when provided. 4. There was barely any gas in the vehicle when it was handed over. 5. I was overcharged for the gas (had to pay for 1,5 gallons of gas while I drove only 7 miles)
ASHISH SIt was easy and affordable - two things I value highly. And the staff were courteous, friendly and helpful! The only improvement I can think of is a rearview video camera on trucks. I rented a U-Haul 10-ft truck in New Paltz, NY and it came with it. It make backing out of a parking lot much easier. Thank you for doing a great job!
Shino TThey over charged me for insurance
NICHOLAS Keverything was easy and clear. customer service was great. highly recommend
JOHN RAll the employees were friendly and helpful!
CARL L