nothing !!!!! jen was amazing !!!!!
Robert L
Customer Reviews for DJ Larson Enterprises
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing Jennifer is the best ever. It was the besst Uhaul rental experience I have ever encountered
Mike KGreat service. Great friendly people to work with. Easy location for pickup. Jen made every effort to accommodate our needs. 10 star rating!!
Phyllis JJen the lady that rented it to me was the nicest person to deal with and she went over everything with me what a sweetheart
Dave HMake sure fuel tank is full. It was not when I picked it up. Less than half. Billed me afterwards.
Darlene WThere was no one at this location. No explanation that you had to call a person and be set up remotely by them. I had to make several calls to get the information needed to reach this individual. Complicated and not convenient at all. There should be instructions if there is no business at the location.
Virginia STotally professional !!!!!
SAMUEL TWas super happy we were able to rent the car hauler literally the morning we needed it…..it was a last minute thing and they saved our butts! Thank you your services! And super affordable!
Shaunna STruck was not spotless but over was clean and well functioning
Taylor NLocation was not great, drop off was questionable but convenient. Only U-Haul in area.
GLORIA BJen was extremely helpful and went out of her way to help me. Great experience working with her!
DANIEL HJen was so helpful, she made the entire process so easy! She went above and beyond!
Edwin SThe price was way higher and I was overcharged for milage.
Michael MNo complaints at this time.
Lucia CYou guys are great. Thanks for working with us.
Connie GGreat customer service!
zane sDont lie. I was told i would get my deposit back in cash. Both trailers were clean and undamaged. Is 60 bucks worth getting a bad review?.
Robert MI returned the trailer after this business was closed, so of course there was no one there to help me and there shouldn’t have been.
Robert SNo one was there nor could I find a drop box. Used your return app and left truck.
Ronald WThe drop-off was easy and quick.
Jeffery SI was not given a drop off location. I had been told they couldn't find one. I called and talked to Jennifer who was fantastic. She gave me instructions and got me all checked in. The drop off was easy and painless. I will Jennifer for any other uhaul needs
Michelle BBooked with Jen, Met Chris at u-haul in salmon. He was the best ever, just like Jen. Jen helped my schelue, had to adjust a few times, she made it easy. When I met Chris, he explained everything and was very Nice and smiling!
MICHAEL RTrailer was parked right in a muddy puddle. Got mud all inside the trucks cab. Uhaul needs to not go digital and virtual when conducting business with customers!!! Explanation of details on drop off were sketchy at best. As a result I was charged an extra day on my rental. Drop off location was closed on Sundays and couldn't drop it off until Monday. When uhaul selects a business to handle its affairs, it would be suggested that the damn place is open to conduct business!!! Never will use uhaul again nor will I recommend them! Bad experience all the way through.....
Anothony TI had requested a different drop off date and that was never updated. So I received a call wondering if i was going to return the trailer. There was not a individual on site it was all done through the phone and text. If i had not already known how to hook up the trailer, i would have been completely out of luck.
Christopher BNo issues
Chris KWe are returning customers! Very convenient & super helpful! Excellent customer service!
MELANIE JGreat service!
Chris SPutting address number on the return location would help
Michael KWonderful help, Jen is competent and very professional!!
shane hOffice is a walk from the vehicles. Could not locate a key drop box. Blankets were piled on the windshield, and some had fallen onto the dirt/mud (it was raining pretty hard). Staff was friendly.
PATRICK RWe actually dropped it off in Salmon Idaho
LORI YI believe the people there are just getting settled in. they picked us up at the airport and got us on the road. GLAD THEY WERE THERE
WILLIAM WVery helpful person at the checkout she even came out to help me hook up the trailer. Good old fashioned customer service.
GARY DFor the larger tandem axel trailers it would be helpful to have a tongue Jack for connecting to taller trucks because the trailer can't pivot on a single axel so you're lifting the weight of the trailer. I expected a little more foresight from a company like Uhaul
TERRE TInside of trailer was dirty and I had to sweep out at home before loading it
Matt Lquestion about pricing was told $30 but billed credit card $80 called to be corrected.
Bill BVery easy process!
chris wI have always used them for across the country, and still will.
DAN ROverall experience went smoothly and our move was completed seamlessly.
Tracy BPam was very helpful and accommodating. Very friendly employee. Good experience.
Murry GThe Salmon ID location was friendly and made my drop off so easy. After all the first awful experiences I've had with them, I was so grateful this part was easy!
Troy Hexcellent customer service.
Michael MSuper simple return process.
Kate YThe lady was rude and wasn’t able to give me my deposit back since I paid in cash.
LIA HThey are accommodating and professional!
Richard D