Customer Reviews for El Cheapo Gas Station
(U-Haul Neighborhood Dealer)

Évaluation :

3

I didn’t choose safe move insurance but got charged $15,95 for it.

Évaluation :

5

Tonya was extremely helpful.

Évaluation :

3

I would not recommend the location due to the condition of the vehicle. I discovered a rust stain on the driveway of my newly purchased home the next morning. The stain was under the engine bay. I called to report it but it has not been resolved and no one has attempted to reach out to me. The drop off location changed from what I selected on my reservation because the agent could not check out the equipment to me without the assistance of their manager located off site due to internet issues. As a result, a change was made that I was unaware of. I am extremely dissatisfied and disgusted that I have a rust stain on my brand new driveway, It sickens me to see it.

Évaluation :

5

Very friendly people helpful and knowledgeable

Évaluation :

1

Truck was dirty on the inside. Picked the truck up at night and there are no lights on the side lot where you pick it up. There is only one small spot to get out of this lot that is barely visible. I took a picture of the gas tank at half a tank and entered it as half a tank but they had it in the system as three fourths tank and charged me an extra one fourth gallon of gas. Don't recommend it

Évaluation :

5

👍

Évaluation :

1

Review original receipt of allotted miles of 176 miles and not make up your own numbers of 162 Be honest. Don't overcharge and if you overcharge….which you shouldn't….should correct charges day of overcharged when confronted

Évaluation :

5

Rien

Évaluation :

5

Quick return and has station on site so if you needed to fill up it's right there and the gas prices were cheapest! Also great little freshly made sandwich bar to grab a bite. The young lady receiving the equipment was very pleasant and helpful.

Évaluation :

3

Cleaning up the parking area.

Évaluation :

4

Printer didn’t work because no internet so couldn’t get a printed copy of agreement.

Évaluation :

5

The only negative was it's a busy gas station with one employee working so took some time to get in and out. The employee was great just overworked:)

Évaluation :

5

great

Évaluation :

5

All items in the reservation were not available at the location.

Évaluation :

5

the staff at the location were nice.

Évaluation :

2

3 different reservations and 2 were not fulfilled. Was sent three different U-Haul locations to end up at the first original two hours later for a rental that was dirty and no furniture equipment available when it could have all been avoided. Ten minutes into my drive (two and half hours after my origibal reservation time) my service tire pressure indicator comes on. I called to see what exactly that meant and if I could still continue to my destination if all look well with the naked eye. Spoke with Heather at service/roadside who was so unpleasant. Mind you by this point I must have spoken with over 8 different U-Haul team members and unfortunately Heather was no help. Heather spoke over me non stop and was the one who seemed annoyed. Horrible experience that u wish on no one. While i understand things happen I also feel like this could've all been avoided had someone verified availability or simple return list. In the end winding yo at the first Lia ruin my first ever reservation was for showed me that the team member did not care the first time I was there because had she cared, I would've been notified that a rental was supposed to be returning within a couple of hours etc. There were two super helpful in person team members Brianna and Phylis over in Debary Fl. Kudos to those team meme era for going above and beyond and trying to help me out. Good luck to u haul! I hope you can find great future employees.

Évaluation :

5

quick friendly and professional

Évaluation :

5

Excellent location!

Évaluation :

1

0/10 U-Haul service

Évaluation :

2

I told him I wanted to return at different location. I wasn't told that I would be charges $207 plus $50 for using it

Évaluation :

4

Light the area where the car haulers are kept. We picked it up early yesterday morning in the dark. Made it difficult to hook the trailer up.

Évaluation :

5

The girl who waited on us was very friendly and knew her job well.

Évaluation :

2

Representatives who received my U-Haul and tow, forced me to detach tow from U-Haul Even though I was told that once I get there representatives will take care of the check-in process and help me. Additionally, the representatives who checked me and stated that they would do so and I would receive an email. The next day I didn't receive an email and I had to go back to the store. Overall, I would never rent a U-Haul from this location as they do not seem to understand what they are doing.

Évaluation :

4

There was a closer drop off location but it took us to something much farther out

Évaluation :

1

Stop over charging costumers

Évaluation :

4

Received a text AFTER I left the location to verify equipment. BUT to verify the equipment I had to be at the pick up location to do so. So I was unable to verify the license plate and equipment condition. The representative at this location did not tell me to expect this text. They should let you know so you don't leave without verifying.

Évaluation :

5

The attendant was extremely pleasant and efficient. The entire transaction took less than 5 minutes from the time I walked in the door to the time I walked out. The return was even faster. Everything was positive, and the trailer I rented was in like new condition.

Évaluation :

5

Great service.

Évaluation :

3

Truck needed front end alignment badly. Inside cab was very dirty, windows were dirty and had 1/8 tank of gas. Guy at the counter knew nothing about Uhaul had to call someone else to get truck. Guy had zero personality and apparently was never taught how to greet a customer or how to say thank you afterwards.

Évaluation :

4

The Wl Cheapo location was great but the overall Uhaul experience was terrible. The original location that I reserved a truck was permanently closed. It took almost 3 hours and 4 different representatives on Uhaul customer service to get a new reservation.

Évaluation :

5

El Cheapo was great . The store person was we informed and very helpful!

Évaluation :

1

I made a 10 foot truck reservation with nothing extra added. This location intentionally added safemove without confirming with me first and argued that I added it on my reservation.this location clearly doesn't know how to operate uhauls. DO NOT RENT FROM HERE.

Évaluation :

1

Also said it was no problem to bring the truck to them

Évaluation :

3

They charged an extra day even though the truck was returned the same day!

Évaluation :

5

EASY TRANSACTION

Évaluation :

3

the truck wasn't clean. dirt in the back. also damage on the outside that needed repaired. I had to wheel the furniture pads from the building out to the truck which was parked quite a distance from the building. they need to improve their service.

Évaluation :

5

Nothing the lady answer all the question she is a ver nice person Thanks

Évaluation :

3

It took forever to get the truck

Évaluation :

5

The gentleman was very nice. He made sure I was still taken care of even after the drop off location was changed without my knowledge. The representative I had to call when I got there was very rude and unprofessional though.

Évaluation :

1

They charged me extra and tried to say I didn’t put gas in the truck when I did his employee rung me up for gas and seen me put gas back in there and I did not get a refund back

Évaluation :

1

Me dieron un camión que tenía el techo roto y ni cuenta se habían dado ahora me lo quieren cobrar cuando lo entregue en la locación de míami es una falta de respeto muy grande que esto esté pasando

Évaluation :

5

The service was great. In and out

Évaluation :

3

Gas station is kind of run down. Also had to speak to someone on the phone to complete my reservation.

Évaluation :

2

The tow dolley had too much wiring for the lights, ended up rubbing where the station had it on the tongue and breaking one the wires. had to do some reconnecting at the gas station we stopped at during the move.

Évaluation :

1

This was not where we reserved our truck and this change in location caused a big issue. I am EXTREMELY disappointed in UHaul and I would like a call from a manager. 407-492-2453

Évaluation :

5

The manager have an excellent customer service

Évaluation :

1

Did not check in trailer when they were supposed to. Causing a late fee for me.

Évaluation :

2

The truck was parked out back between a truck and a building. Had to make multiple turns to turn it around. The truck wasn't nasty inside but did have some dirt on the floor and drink stains on the cup holders and dash. The truck needs maintenance. The tires vibrated bad at highway speeds and had a horrible brake pulsation when stopping.

Évaluation :

3

The engine light and oil light came on during the move the truck was clean and full of gas needed maintenance don't think it had been serviced in a while

Évaluation :

1

There is no dropbox at the location for after hours returns even though uhaul site say it accomodate afterhour returns. It was extremely hard to get customer service on the line to assist me with the appropriate place to leave the key. Once I did get someone on the line, he sent an email explaining I could not find the Dropbox. I repeatedly explained there wasn't a Dropbox for me to "find". The return process was bad experience.

Évaluation :

3

open on time

Évaluation :

5

Have furniture dollies when ordered in the truck!

Évaluation :

1

Stop providing damaged and faulty equipment to customers who spend their hard earned money to rent from you. AND OFFER THE INSURANCE TO EVERY CUSTOMER SO THEY ARE NOT RIPPED OFF WHEN YOUR TRUCKS HAVE WATER LEAKS!!!

Évaluation :

2

Waited 20 minutes for them to inspect the vehicle after asking me to leave without inspection

Évaluation :

1

Refused to accept truck, sent to another location to drop off only to find out they no longer accepted trucks. Terrible experience.

Évaluation :

1

If I could give 0 stars for this location I certainly would. The gentleman(and that's being generous) originally told me he wouldn't take my return. He stated that he "gave" Uhaul 4 spots and he didn't have room for my return. I assume he called someone actually associated with Uhaul at the corporate /regional level, because he ended up begrudgingly taking my return. There is another gas station up the road from this location whom I have dealt with previously, and they were amazing. I am not sure why this fantastic location was not a choice for my drop off, as they are a very pleasant 3rd party rental/drop off location. To say that El Cheapo gas SUCKS as a Uhaul rental/drop off location is an absolute understatement. I would NEVER deal with them again, and frankly, they are an embarrassment to Uhaul. They truly acted as if THEY were doing Uhaul a favor by allowing the use of their facility. Again, the location less than 2 miles away on Doyle Road in Deltona is superior in every way. I never write reviews, but the shoddy treatment/customer service that I received from El Cheapo made me rethink that policy. I would strongly suggest rethinking a corporate association with this establishment, but that is merely the opinion of someone who will NEVER use them for my Uhaul rentals or, truthfully, anything ever again.

Évaluation :

2

No moving blankets or additional equipment at this location.. vehicle smelled of cigarettes and had ashes in the cup holder.

Évaluation :

5

It was convenient, easy access and friendly service