Excellent customer service very helpful.
MATTHEW B
Customer Reviews for Eastside Mail N Biz
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Until this pick up I did not know that uhaul partners with other businesses, so it took me a while to see the very small sign "Uhaul" next to the very large sign "Vape". The only attendant in the mostly "Vape" shop was able to run through her uhaul tasks, but was clearly not focused on uhaul customer service. I had recently had a blowout on a rented trailer, and when I shared my concern to see how I could handle if this should happen again, she said "$7, roadside assistance is $7." I figure $7 wtf no problem, but for the sake of this review, you might want to consider what that looks like - I have a blowout on the world's cheapest tires that you put on these trailers, and to get uhaul support in the middle of my 2500 mile drive, I better have paid $7, after paying $1200 for the trailer. Anyway, back to the Vape girl - I don't really believe that this focus was her fault, after all she could not attend to me outside with the trailer when no one else was minding the store, inside. She hooked up the trailer, told me there was a link on my phone, and I could do the inspection of the equipment myself. While I was there she did not have any other customers. I had expected to pick up the trailer at my local Uhaul facility. I had gone into this one, in Santa Clarita, a few days before to make the reservation. I saw that they had a few, and believed I would not have a problem. I was very disappointed to have to drive to the Vape store in Palmdale on my pick up day. I lodged my complaint, and the reservationist gave me an extra day - lame exchange for 70 miles out of my way. When I did my inspection of the trailer I found one of the tires to only have 20psi. The other 3 were all the same at 60. This was a concern that the vape girl was surely not going to be able to help with. I went to a gas station and got it to the same pressure. Then I went to the real Uhaul facility in Santa Clarita to have them check it out. They seem very competent there. They did a wet bubble check, and asked me to keep an eye on pressure. I did and it was fine, but if it had not been, I am sure they could handle swapping out the tire.
MICHAEL TVery friendly customer service
MEDHAT EThere was only an issue with the driver side brake and blinker not working
Elia BThe lady was very helpful and patient.
CHARLIE GEastside mail n biz is always the number one place i can always count on for any kind of uhual rentals ! Always helpful no matter what
JESSENIA MIt’s was a good experience.
DAMON CHave more one way options
JOEL BI have no comments about this facility. However, I do about the previous facility that was going to rent it to me. The gentleman was rude and not helpful when he called to tell me that the Uhaul I had reserved wasn't going to be there on time. He even told me no one in the area had a u-haul for reservation, however, this EZ Mail N Biz had one.
ANDRES MThe person that worked there did a fine job getting the trailer ready and put it on the hitch efficiently. She knew what she was doing and had all the equipment needed. The trailer was in ok shape…. It tracked behind our vehicle well both full and empty. The person that worked there also took the trailer off the hitch just fine. Thank her for her good service
PERRY BOffer repeat customers a friendly discount.
PHILIP OFast and great service, I appreciate the lady who helped me with the process, it all went very smoothly I thank you so much !!
VANESSA BIt was easy and convenient.
LORI RU-Haul app for pictures did not work for me on my phone. The agent kepted pushing (mentioning) insurance for my 6 mile run and 3 hour mission. That's all.
GABRIEL AGreat customer service provided by the staff, especially the young man that assisted me directly.
ELIZABETH PThe equipment was clean but the location was a bit difficult to work with. It needs more light to locate the key box and the return box is in the front of the building, different from pick up
AMBER TI was taken care of in minutes. The staff was very pleasant and the equipment was excellent . Thank you so much for making it easy to use. I would definitely use again.
DAVID GTruck had an empty gas tank, which was kinda an inconvenience but other than that they took very well care of me.
Anthony rUsing only text messages to send your Driver License and to verify the equipment license plate and condition needs to change. Email and pen and paper should be an option as well since not everyone has a smart phone. I checked the equipment out at 0945 and did not receive the text messages until 1400. The location had to use their cell phone to take a picture of my Drivers License and I had to take a video of the license plate and trailer condition.
KRISTA MThank so much for u service u guys are plus
DUMAN AThe truck drove poorly and had issues shifting gears (from drive to park etc.). The women who did the rental was rude and seemed she could care less about helping me. I would not recommend this site to a friend.
LUEVNIA WVery friendly and knowledgeable people Thanks Quick and easy
JOSEPH KVery bad place they cricket stuff. then they charge you for gas. It wasn't in the truck. And very rude customer service. Both females are doing fragile stuff.
Cesar NTalk about full service, I didn't have to do anything but produce my ID and a credit card. I'm going to be using this location for my next rental.
PHILIP OLove the check in and out, fast and so easy. Will use again.
JEANNE QCustomer service was amazing, I had to call and extend the hours of my rental and they were very friendly and helpful.
MONICA EThere is nothing to improve, only more light in the parking lot.
LOURDES AGREAT CUSTOMER SERVICE AND FAST SERVICE!
GREGORIO EKeep your prices low , Very helpful Staff and awesome loaciton, You go Uhaul !!
bridgett wDon't park the trucks next to each other so close making it impossible to move
Mark SHello I think it would be nice to offer if a person needs any equipment for moving there was a time when it came with it without asking even if you don’t put it in you can still offer………
DON WPick up and drop off are in the back of the store front of a strip mall. Nothing identifies the back door for drop off. Perhaps a small sign could help.
Wayne GService was timely and skillful. The only negative comment is that the app was not easy to use. Uploading photos of the truck was difficult and I finally gave up. I think it was a connectivity issue.
James HThe parson who helped me was very helpful.
DAWN REasy to call and rent. Always answers and is always helpful. Merci.
JULIO ZThe owner of Mail Box Biz, where I rented my U-Haul trailer she is always so nice and polite. I just love that place every time I need anything I go there.
RENA GBad customer service
MARY HWe had a little issue loggin to drop off uhaul after we were done moving. We did finally manage to log in but was confused to do drop off. Website should have one simple drop off page dedicated to it and once clicked in should have a confirmation number. I wasn't sure if I did it right ( I had a check in time which was 1:30pm, drop off was scheduled for 8:00pm) because no notification or confirmation. I left the uhaul where I picked it up and dropped off the key through mail a lot due to after hours at 12 noon they closed.
ANGIE NShe took time to explain rental processes n
VANESSA TThe problem was not this location but the first location I was sent to. It had wild dogs roaming the streets, the vendor never showed up, I had some strange lady jump in my truck because the dogs were chasing her. I was supposed to pick up the trailer first thing but because of the delay, the dangerous dogs, the other customer and the horrible wait times on uhaul 1800 number, I ended up being delayed by three hours. Unacceptable. This was an abysmal failure
PAUL KMyra, the owner, is very friendly and professional! I've known her for 4 years and she's always giving me a great service! I always recommend her to my friends and colleagues in Air Force! I'm her customer for 4 years now Regards, Theresa Cartera Palmdale CA 93550
Maria TNot much!!you are doing an excellent job already!!
ALVARO ES.O.
Martha HAwesome and friendly people very helpful to
ALFREDO LEverything was really good!! Only issue wasn't clean on the driver side, kind of dirty!
JAVERT COutstanding customer service and equipment
PORTLAND H