Le client n'a pas laissé de commentaire.
LAMONT F
Customer Reviews for Edge Tire Pros
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Everything was great, friendly folks
DAVID LDropped off after hours
Shaylen AClean it up
SHELLY NThere was a short in the electrical for the lights. As for the location, phenomenal customer service
TRAVIS BNothing was great
CLARENCE HThere were no furniture pads like I had reserved. There was no appliance dolly like I had reserved. The passenger mirror did not stay in place, so it was very unsafe to drive. Windows were very dirty; especially the passenger side. It appeared that a dog had been riding in the truck and wiped his nose all over the window. Mirrors were dirty. Your app is horrible and didn't allow me to pick up the truck and initiate the contract. I had to call after I was already at my destination. Fortunately I had gone to the location on Friday evening to get the code to the key box, or on Saturday morning at 7am I wouldn't have been able to retrieve a key because I hadn't received an email or a call as I had been promised. Your app also didn't allow me to return the truck. I had to get in a live chat and send photos for proof that I had fueled it up and how many miles I had driven. Very frustrating experience.
Kurt LMy drop off was faster than any I have ever used in the past; very curteous staff.
ROBERT HJustin and Mack were super kind and helpful!
KARA MThe photo uploading was not user friendly
melissa cEverything was great
Lynn VI was not informed that they would not be open on Saturday, the day I was supposed to return the car dolley. The gave no instruction on how to return it when they were closed.
Cindy BExcellent service à la clientèle.
Jonathan WVery friendly and professional, great customer service.
Nicholas WThe ac was not fully charged. Did not run cold. Was uncomfortable.
Richard RThe only downfall is my refund you guys take my money no problem but I am still waiting for my refund
Jeremy HGreat guys at Edge Tire Pros.
Jason HTook the representative awhile to get to us had to hook up the trailer myself and it took about 20 minutes for the guy to get the appliance dolly to me the trailer was in good condition but the appliance dolly was difficult to roll with load on it brought the equipment back on a Saturday afternoon no one to check it in overall a disappointment in the service
GARY GThis location itself was fine. Biggest problem. It was an hour in a half from where I live. Being flexible on where to pick up is completely different then going 10 cities away. Plus I had to go a day early. Miss work. Very inconvenient. The lady at the he 800 number was so rude! Unprofessional. Ran out of room in the truck. Had to rent a trailer at the last min. Took an hour for the rental guy and uhaul to figure out his computer issues. The man didn't hook up the trailer correctly. It literally came off the hutch while we were driving. Had to call uhaul road side assistance. That added another 2 hours of wasted time on moving day.
AMY HThe 12 pads and furniture dolly, that wr had ordered, were not there. And your online process for puck up couldn't fond our resevation, so we gad to waste 45 minutes on the phone AND online to finally get access to the truck which turned out yo have slightly mire than. 3/4 full gsd tabk accirding to the guage.
Paul LShould have had more 1-way trucks available in the Provo area. Having us go way out of our way to get the truck is an inconvenience.
Jack DThe ratchets for the over tire straps were operable but need to be cleaned, lubricated, or possibly replaced.
Brett KThe trailer was covered in snow. It would have been nice not to have to shovel it out before we loaded it.
NATHAN OThe pick-up process was an absolute joke. Having to have 2 other references in order to pick it up. Especially when picking it up early, the references weren't too happy to receive a verification phone call. Definitely an unnecessary part of the whole process.
Cort JEasy and fast
JOE MThe store was close.
Rodrigo ABeing charged for fuel when I returned it with more fuel than I got it. It was given with 1/8 and I returned it with 1/3. Seems like a scam location.
Albert MThis a comment about what you did right. I needed a 5x8 covered trailer. You made sure there was one available. You also called me the day before pick up to let me know the trailer would be at the pick up location. I really appreciated those things.
DENNIS TFix pot holes that fill with water in the drop-off yard.
Russell JYour GOS IS OFF it took us 3 hours to get the uhaul that is a joke. It really made my move hard and your customer support could care less
Diane HIf we have it clean when bring it back.Why can't these guys shovel the snow put of the trailer before I pick it up???😡
SAMUEL CI dropped the vehicle off the same evening I picked it up. I gave the attendant the keys and offered the mileage and fuel level (as I took a picture of them). He said he'd take care of it then my vehicle doesn't show complete until 10:54 the next day...? That is concerning to me.
ROBERT CHave employee go over different parts of the truck features. We could not locate the tow on off switch and had to call to find it.
Rachelle SThe location I reserved a trailer did not have the trailer when I received even though it was supposedly guaranteed. Make sure the guaranteed equipment is actually ready. Thankfully this other location was able to provide the trailer.
Monte MIt was a little slow I getting paper work done. But the experience was great friendly personnel made a day that ca be hard much more pleasant
Kathleen D