I was over charged and was very poor service
CRYSTAL N
Customer Reviews for Florida Cellular of N America
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Luc RThanks again for providing me with a box track, I have never rented such a car before and I really liked that all the paperwork for renting a car was very fast and close to my home. I am happy with everything except the fuel consumption of the car . I can add that you have created a cool and very necessary company for the convenience of moving people!
Gennadii VHe need new vehicles
FRANTZ DThe truck as filthy I was charged for two days when the truck was returned it the next morning. They charges me the incorrect mileage and charged me for gas even though they gave it to me with less gas than I returned it with. This location needs to be investigated. It is very unfair to the consumer and makes U-Haul look bad. Do not book at this location. I asked the guy for instructions and informed to him that I would be dropping off in the morning. He told me to leave the key in the drop box and he would take care of everything else. Now I understand what he meant. He took advantage of me. RUN FAR AWAY FROM THIS LOCATION.
burnette iVery good service. Thank you
EMELIA PThe truck It was very dirty and smelly. It also had some broken things, I don't recommend this place to rent... Apparently no one is in charge of cleaning or checking those trucks.
Brownier GThe only thing that was negative was the fact that the truck was given to me without enough gas… I did spent $30 on gas and returned it with almost half full. I should had a better discount.
DULCE BAll my years of renting this was the best experience I ever had. Quick and very easy. Thanks so much
GWENDA GGas was 1/4 and they put it 3/8. North miami location is a joke didn’t have my truck told me they would honor earlier reservations but my confirmed one they cannot.
adam sAt this location the people was great they helped a lot and I will let a friend know that they can go to this location nothing else to improve on this location cuz it's great
Josieu SNice and polite just need to remember to clean up after every trip please. It was a plastic bag in the cup holder and very dusty.
LANA TThe vehicle wasn’t clean inside and outside.
Dorin LAlthough the van looked clean there were roaches coming out of the A/C vents and from under the mats.
Vicky RThis location was not good charge me for something I had decline for
ADRIANE BNext time don’t lie to get free gas then charge me more on top of me adding gas
July VThe location charged my credit card for 2 days when I returned the van the next day. Poor customer service. The Rental location was rude. Still waiting for my refund. I will never recommend that location.
Ketli NVehicle was left on empty. Had loud exhaust leak could not hear radio in vehicle and exhaust leaking into cab of truck. Vehicle was at another location causing extra uber expense.
Joseph SNo gas i have a picture of the gas tank showing E. I waited for an hour, other customers let they keep charging my card.
michael nActually be sure there’s gas in the truck When I receive the truck the gas light was on
MAHOGANY Mnothing everything was good
CHARMAINE RThe cab of the truck and the back of the truck was very clean however the truck reeked of marijuana when I got inside. I don't know if somebody was smoking marijuana before I got in the truck or there was something left in the truck but you can smell it heavily.
Arrette HThe U Haul agent was very professional, it took times to find the truck for me in a tough and busy time. I really appreciate the way he is doing business.
peter rThe pricing was fantastic, and the attendant was very clear and helpful.
TOMAS PI love uhaul
GUITO DExcellent service
ANTHONY Rit took for ever to pick up trruck and I am being charge for things i did not asked for.
jorge sNice guy. Helpful and professional.
ALVARO JOui
Sabine RBetter with the correct gas
trennode sAbsolutely NOT, I did exactly what I was instructed to do to return it after working hours and I'm being charged extra! Not happy at all!
Jose DThe truck I received did not have headlights that work. I had to drive at night in the rain from Palm Beach to Miami. I got pulled over by a police officer.
Ashley PWhat I would not recommend is the nearly eighty dollars for the hardly 4 hours I had it for.
tawanna dNeed better customer service.
Sean PThey change the price
Beethouvens PGreat customer service, nothing needs to get done.
katerin mPicking up the truck was quick
Chekita CThe staff were very friendly and helpful!
Shaneace AVery professional and accommodating. Thank you!
christela PI had my self pick up set up and it required me to get my key inside, I had to wait over an hour to get my key, then the employee tried to charge me again. I had to call U-Haul and have the representative speak to the employees to get my key released. A waste of my time.
Maria CI requested a dolly utility and they did not have it. They advised I would get a $27,5 fuel credit and upon check out the credit was $22.00. The individual did not want to conduct a walk through when I picked up the vehicle. I had to insist and noticed the vehicle fuel was incorrect ( not what was stated on the documents), and the utility dolly was not included. They are very unprofessional and I would never rent from this location again.
Guerline MThis was the 3rd location I had to go to, to try and get the truck I reserved. The entire Uhaul experience was horrible. Incompetence at every level.
Corby CThe guys working was very unprofessional it only had one person working there when i got there so he handed me the keys and told me go head because he has other customers and he is working by himself he assured me the truck was in good condition and the gas was fine so just bring it back at the point it was at which was just past the half point , when i got back it had 2 more guys working there and a different one came out to look at the truck and wanted to argue that i didn’t put gas cause the tank wasn’t filled up which it never was i told him get the guy that was there this morning he refused luckily i took pics with my phone before i left with it
Albert MTo let customers know that the rental area is located in the rear of the building, in my personal experience will be more helpful!
Dorothy GI was provided a truck with no horn which is a life threatening manner and I informed both road side assistance and rental location I was still charged and not provided no compensation for this misshapen
Ernesto PEverything good
Delvonne BExceptional service. Friendly clean equi pment
Anton LI received a one million dollars service there, great customer service. They took the time to explain me the way to get good satisfaction.
Berlus pGreat customer service, friendly team. No issues
BARBARA CThis was a cell phone business location and barely found the location because there was no Uhaul signs any where. Additionally I had ask for a truck next to the site I was loading material to take back to Tampa. A truck should have been available but I was told to go there. Just not right.
John CEverything was fine. The wait was a little longer than I would have liked, but they were serving another customer. Best truck I have ever rented from U-Haul!
Kenneth EThey've overcharged my credit card
JHIMMY Vexpress check in did not work. Employee said the truck wasn't available for one way move even with reservation. Missing furniture pads and dolly and over an hour to pick up the truck
justin hALOT OF ROACHES , I SEEN 3 ROACHES ON THE FLOOR OF THE TRUCK .. I WAS SCARED IF SOME HAVE GOTTEN TO MY FURNITURE
YARAMIS CI was scheduled to pick up the uhaul truck at the above location at 10am. I arrived at 9:50am. In was told that he couldn't find a key to the truck. He then said that my reservation was given to a man the previous day. When speaking to customer service, nothing was done to help me. They couldn't find a truck within my area. This was the first and last time that I deal with Uhaul.
LATOYA EThe owner was not professional . He was talking to other people, picking up calls on his cell phone. No customer service
sandra eThey were unable to take the time to explain the contract and how the system derived the mileage which was incorrect. The system calculated a 264 mileage from my rental location to the drop-off location in Orlando. I am partial to recommending this location to a friend yet, the location needs to become more customer friendly. They were too busy selling cell phones and other electronic gadgets the trying to meet my needs of the U-Haul Rental. To a certain extent they were rude!!!
Joseph HThe location is not visible
VIRMA GThis location needs to be closed down went there and had a very bad experience with them I will never recommend anyone to ever go there. To improve for the next customer that location needs to be closed down.
KAVAIR G