Frank Eilson has the best customer service. They are extremely nice, professional and courteous. They go the extra mile to make your move seem less. I will forever use this location even if I have to go a few extra miles out my way!! Thank you!
MARKUS A
Customer Reviews for Frank Wilsons Equipment Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Knowing company policy regarding one way trips being a fixed cost.
KEITH JI had to rent from this location because the equipment was damaged during my previous reservation at a nearby store.
Ruben AThe truck can wasn't very clean, it looked like it has been a while since it was cleaned at all. A lot of dirt and grime in all of the crevices and compartments. The truck felt like the tires weren't balanced, and the alignment was off. The truck would shake really bad while accelerating, and you had to.hole.the wheel lightly to the left, at around the 10 o'clock position to go straight.
RYAN Gfriendly courteous & helpful
GRETCHEN DRien
Durwin LThere is another Uhaul rental location in the same town. Horrible experience there! But my experience at Frank Wilson's was fabulous. Very knowledgeable, helpful and easy. 100 % recommended using Frank Wilson's!
LESLIE HOur price doubled once we went to pick up the truck, a 45 mile trip at $85 turned into a 30 mile trip at $160. I will be looking into other companies for my next rental need
ERIN HThis is possibly the best rental experience I have had during my lifetime of renting vehicles! Mr. Wilson was polite, friendly, and extremely professional. The vehicle was so well kept and pleasant, my family was wondering if there was some way we could purchase it after it's time as a rental was finished. Terrific experience!
DANIEL ESelf drop off
John FQuick and easy check in.
DAVID Dmaintain the service you are providing at this time, outstanding at this time
ALONZO JNo complaints, everything went well!
RONALD SNothing nice experience
Van MAwesome customer care and service!
Cherly MI did need assistance because the battery went dead but lucky it really didn't affect anything. The store was great.
DAVID JService was quick for pickup and return
Ivan TI took of insurance and it was place back on, and other fees on their like some government fee and another unknown fee added on in the end
Eduardo VJust keep up the good work. An bring it from the hard, not the job
CALVIN WQuick and easy contactless pick up.and drop off
Jessica HEverything was fine.. The app just didn’t work for me.. service was bad in the area.
JEFFERY GExcellent customer service
GARRY MBe able to have the requested furniture dolly and handtruck available for my move.
JAMES BNot a thing Mr. Wilson is Blessing enough
CALVIN BDidn’t receive my deposit yet. Still waiting.
KEVON MExcellent service à la clientèle. They had me ready to go within minutes.
GEORGE HThis location was outstanding.
MYRON BCustomer service was above and beyond. Thank you for making it the simplest and easiest part of my day.
ANGELA PExcellent customer service always
CORY AFrank was great, kind and helpful.
Nicholas CI did Mobile Check-in, but the keys were not available. I went to get them inside and was told they were switching the truck because the truck I had was a one-way truck and I was moving in town and they preferred me taking the other truck instead. I quick realized why. The truck they gave me just minutes into the move had the check engine light on and the brake lights came on along with an annoying brake chime. I rolled down the windows and the brakes connection pin was squealing the whole ride, so the pads were worn down.
Aaron HDoesn't seem like you can check out or check in a vehicle exclusively from the app at this location. Would love for this to be an option.
NATHANIEL WMerci.
SARAH ENone at this time
KATHLEEN IMake sure inside of windshield is cleaned
MARK FFast service and excellent processing! Thank you!!!
JESSE WThe staff here were extremely nice and helpful. Both pickup and drop off were seamless!
ROGER WExcellent service à la clientèle
BERNID MThe staff is always friendly and helpful.
FRANK MGreat Customer Service
Wendi NStaff was great
PAMELA WNothing service was good
OZZIE DNothing-excellent service ALL around
David FPeople very friendly and helpful
Jarrod LGreat customer service, super friendly and talkative in a good way.
David CGreat service!
Dan WCancelled my trailer which led to a series of messed up things
LARRY EBetter customer service. Rick made a comment I could leave my daughter there. I found this extremely inappropriate. Had I not had a scheduled mover waiting I would have walked out. My daughter is a grown 27 year old woman who was offended because y this. I was too. Can't a person do business in a professional manner anymore.
pamela hOwner was very nice and helpful with all questions and had all equipment ready when we arrived.
Catherine L