Customer Reviews for Fraser Speedway Shipping
(U-Haul Neighborhood Dealer)

Évaluation :

5

The man at the front desk at this location was lovely! I wish I caught his name but he gave us great service and was very helpful.

Évaluation :

1

The attendant that whom I returned the keys to was extremely rude and did not give proper customer service. I'm never going back to this brand again and have informed my friends and family of the bad experience at this branch.

Évaluation :

2

the cost and information was not communicated properly and I'm still without a final receipt. My previous u-haul experience was much less costly, however the location was convenient.

Évaluation :

1

I am charged for two days despite i used it only for 20 hours. I contacted customer support and received no help. And the double charge wasn't only for the truck rental but also for the insurance and the dolly. I had a very bad experience. Let alone recommending uhaul to friend I myself will refrain using uhaul

Évaluation :

5

great customer service. Would come again.

Évaluation :

3

Hi there I was invoiced $123,51 from Fraser view location on the weekend. I was charged $253,07 on my card. I was told it's a deposit. I would like my deposit back please.

Évaluation :

3

See above.

Évaluation :

2

Couldn't tell it was a uhaul location. No place to park uhauls. When trying to do check out on the app, kept telling me I was in the wrong location even though I was in their building...

Évaluation :

1

In all my years of renting vehicles (50+ vehicles in just the last 5 years) this was far and away the filthiest truck I've ever seen. The outside of the truck looked like an abandoned vehicle that had been sitting in a field unused for years. It was covered with a thick sticky sap and all kinds of tree debris that got on my hands when I had to open doors and get in and out and when opening the back door to load and unload. I had to stop at the first service station available just to clean the grime off the windshield so I could see where I was going, the wipers and windshield washer fluid couldn't cut the muck.

Évaluation :

5

U-haul app and website had a bug when getting to the location confirmation screen. When it prompted me to answer yes/no for whether I'm at the location, when I clicked an answer, the "continue" button became un clickable.

Évaluation :

1

Charged for gas even though gas was refilled to same level as at vehicle checkout! No response regarding providing refund for amount charged.

Évaluation :

1

I created my account online, booked a vehicle, did an online check-in, and added all the necessary info including my driver's license and payment method. I got a quote. But when I came to pick up a truck I had to do it all over again, what was the point of doing it all online prior? But most of all my final bill was completely different from the quote I got way higher. It contains hidden fees and charges that were never mentioned in my online quote. Overall service was very expensive and overpriced. I'm very upset, they basically lied to me. Will never use u-haul again and not recommend it to anyone.

Évaluation :

2

I booked a different location but was sent to this one due to availability of trucks. It didn't open at the pick up time I booked so I had to wait around 30 min for them to open. The truck steering was poor and park break didn't work well. The passenger door stuck. There was no lock on the truck, unlike the truck I rented from a different location a week ago. All in all, the truck I rented a week ago from a different location was 100x a better experience. That location is a dedicated U-Haul rental, this one does it off the side of the counter.

Évaluation :

1

Worst experience this time i have waited for almost 20mins to park the vehicle. I don't know why should i wait that much time to park although there is no parking space but they told to wait and park. I told i had no sleep because of night job this is the worst thing from this location i faced today and I observed difference between this location and main location in marine drive .

Évaluation :

1

Worst experience

Évaluation :

5

Please put a sign indicating Fuel type - Gas Thank you

Évaluation :

5

Very efficient, polite and friendly service. Bravo 👏

Évaluation :

2

Staff was not helpful. They added CDW without asking me. When returning the vehicle they kept ignoring me while attending to other customers that arrived after me.

Évaluation :

5

The floor of the van loading area was a little dusty but otherwise the overall rental process was smooth and went great!

Évaluation :

1

They charged 200 deposit but I didn't get deposit back after 48 hours even though they said the transaction takes up to 48 hours. In the email receipt it says the fee is 68 I'm still waiting the reply from u-haul but it's just proof of their poor payment system

Évaluation :

5

The vehicle is nice and clean. The shop staff is very friendly. Recommend!

Évaluation :

3

I was sent to 3 different places, my first booking was moved because the rental before extended. Then went to the second location and they were closed and had to rush to the third location before it closed. I made it just on time to the last location, my overall experience with Uhual has been very disappointing

Évaluation :

4

Truckshare 24/7 is unavailable during store hours.

Évaluation :

1

Terrible place! Overcharging customers!

Évaluation :

2

location not easy to find

Évaluation :

5

Gurpreet was excellent to deal with.

Évaluation :

5

Everything went very smoothly from check in to check out.

Évaluation :

1

It took 25 minutes to check out as the computer system was slow processing my credit card. Also, the person did not know the process to self check in return of the vechicle and basically gave me a telephone number of your call centre and indicated if I call, there will be a $20 up charge! Terrible experience at this location compared to my previous rentals at your Marine Drive location.

Évaluation :

1

When someone is suppose to pick up the car at 10 and they come at 9:45 they shouldn't wait till 10:30!!!?? And I added a dolly online but never got one they were suppose to remove the charge and it's still on my bill .

Évaluation :

5

The location was prefect for me. The price was also was very reasonable. My Customer Service experience was also near prefect when came to one issue I encountered and as a person who has worked in Hospitality Industry for many years, I gave them a 4,99/ 5 Thank you

Évaluation :

4

Being on top of what supplies are in stock.

Évaluation :

1

This location had poor communication skills and customer service. They were not helpful in the beginning. If anyone could actually contact me because this experience was super disappointing.

Évaluation :

2

The person in charge when I received the rental was incompetent and took about 30 minutes to check me in, including hardware issues, which resulted in me having a delayed start to my trip causing me to incur late fees to my trip for $40 for 50 min late return, not too happy.

Évaluation :

1

I never go to this location. They are lair never give me code, for drop off v key. It was Sunday and they was closed

Évaluation :

1

Never trust a single word the representative say there. They tell you false policy and later when you return the truck, they try to charge extra.

Évaluation :

5

I was extremely pleased with the service I received. The owner went out of his way to make it work for me, and I think he deserves many thanks for all he did.

Évaluation :

1

Very poor service. Al.ost waited one hour for checkin n the time of drop off I was charged very high for the things I dint even filled. Please wave off for pads and cdw fee .not fair.if this is the case I will never take uhall nor recommend to my friend.please be fair

Évaluation :

5

Everything good thanks

Évaluation :

5

Everything was fine

Évaluation :

1

I will never go to this location again and I will never recommend it. The person in the shop asked for my credit card and took all the information on it. Why? . He charged me $256,55 in advance, why? I have been charged for after hour services $20, why? It was like all the time he was after free money. I have not get my change back yet, $170, why?

Évaluation :

2

Make sure that the lock works. Couldn't lock our truck and got robbed. Graffiti in the truck. Dirty moving blankets.

Évaluation :

1

Truck was in terrible shape with damage everywhere. Furthermore the online after hours check in process forces you to have location services on your mobile device. I do not keep location services on to protect my privacy. I was therefore subject to an additional $20 "convenience fee" because I could not complete the online after hours check in. That fee is ridiculous and feels like an utter cash grab. This vehicle was rented to support a school field trip. There are less expensive rental options with other companies. We will be exploring other options for all future rentals.

Évaluation :

1

At least advice if a truck isn't available for use. We have booked the said truck for a month and on the day of us getting it, we have been told 2 different reasons 1. We didn't have a reservation, 2. We have a reservation but the truck broke down. We have been given a truck after 2 hours and we can only use it for 24 hours. To make matters worst, we we're called out for returning it late the next day, given the matter of fact of what happened. How easy it is for them to call us out but never did they apologize for the inconvenience they have caused in the 1st place. We had to cram 3 days worth of moving to 24 hours.

Évaluation :

2

I had booked in and received a guaranteed pick up at a location that suited me. On the morning of the pick-up I went to that location and the van was not available there. I called the phone number the person at that location gave me and was left waiting 30 minutes until someone told me to go to another location. I had to travel 20 minutes to this new location which I had to pay taxi fare for. I also lost time of my day doing so. I also had extra kilometers on the u-haul as I had to go out of my way to get the vehicle. And the same for the return, extra time, kilometers and a taxi fare back to my home which was close to the original location booked in. All in all, I wasn't very happy with you changing my location and will look elsewhere next time I require a van in the city.

Évaluation :

5

Gentleman at Fraser location was amazing. Friendly, great sense of humor, and very efficient.

Évaluation :

1

Equipment not properly maintained - dashboard cracked, no washer fluid, sun visor broken, graffiti in the truck bed. Customer service experience was the worst I've ever had at any U-Haul location. Waited nearly half an hour to be served, staff made passive aggressive comments to us. Will not be recommending this location in the future or providing repeat business.

Évaluation :

5

The people who work here know what they're doing. They got my paperwork done fast.

Évaluation :

2

I topped up the fuel more than what I got. pictures were taken and uploaded before and after return. Still i was charged with $13 plus fuel charges. I was told a customer servicecrep would contact me as I disputed the fuel payment at time if return on app but no one contacted.

Évaluation :

1

I waited for 50 minutes before leaving woth

Évaluation :

3

The after-hours drop-off instructions are confusing at least going to discouraging for a non-tech-savvy person. There should be more communication for how that is expected to work.

Évaluation :

4

The late night drop off instructions need to be clear, not sent in an email with all the terms and conditions which are near impossible to sift through on your phone. The website you need to go to to do the drop off is hard to find and the gentleman who gave me the keys told me "it's just at the top in the email" which it isn't. Also he explained to me how to drop the keys off in the mail slot if I couldn't figure it out. But then failed to mention that when I do the drop off online I have to take photos, but I could not since I had already dropped the keys in the slot. It was quite irritating and difficult when it would have been so easy if it was explained and the link was easily located.

Évaluation :

2

Only one associate are working there and waiting time was long

Évaluation :

1

Make the gps location on the do the same as the store's front where the truck is. Lost an hour of my reservation and ruined my moving day driving all over with my phone like an idiot. Also, make the initial quite accurate… 20 bucks turned into 80 after the worst experience of my life.

Évaluation :

1

The Uhaul was infested with cockroaches (I have pictures/video). I am disputing the charge since I could not use the vehicle and, in the middle of the move, had to return the truck and find an alternate vehicle. I should not have been charged anything for this as the vehicle was completely unusable!

Évaluation :

1

Got over charge by another $70 on top of what I was promised. Charged my credit without authorization for late fees even when the truck was returned on the same day. What kind of scam are you guys running. Pathetic customer service and horrible experience.

Évaluation :

1

Absolute worst customer service we have ever experienced. The staff member was not trained and had "no idea what she was doing". The Uhaul representative with her own words said these words to me on the phone when she took my drivers licence and payment over the phone. We waited at this location for almost 30 minutes! And we were late to our scheduled pick up appointment because of this. And on top of it she made a mistake and charged us for gas when we filled it up and returned it the where we received it. We even went passed that line and filled more gas than what we needed. To be charged approx $35 extra after all this terrible experience today was extremely frustrating. And then I spent over 1 hour waiting to get in touch to speak to a Uhaul representative to reverse this charge. Lastly, I kindly asked the lady at the store to waive the collision damage as I am covered with my CC and that also did not happen and we were also charged for this fee. It was one thing after another today - horrific experience. Perhaps we should just stick to Home Depot Cargo van rental! I hope to receive a phone call from the Uhaul district manager as requested to discuss this huge inconvenience and unnecessary charges! We will consider sharing have to this review online. Regards, Jarom

Évaluation :

2

Location is trying to provide too many services (mail, convenience, uhaul & more) and doesn't do any of them well. There was one employee working who was clearly being stretched thin. They didn't provide a thorough inspection of the van. It was an unnecessarily slow process. Will not be renting from this location again.

Évaluation :

2

While moving I had one of the furniture dollys stolen by someone walking by. Unfortunate situation that was no ones fault really. However I was then docked $100 for reimbursement for the piece of equipment. While I am understanding that these things happen and U-Haul is not liable it was a little upsetting that there was no understanding and that it ended up costing me x3 the amount of the U-Haul rental itself.

Évaluation :

2

The van could be clean. The inside windshield was filthy and made it difficult to see out of when the sun shone on it. The van was covered in dried bird poop. The alley where the van was parked smelled like a rendering plant. The stench of rotting animal was overwhelming. Customer service was good though and the van was easy to return.

Évaluation :

1

Horrible experience, extremely disorganized place & when I finally got my truck an hour late it wouldn’t start.

Évaluation :

4

Inside of car was dusty Make check in process/contact info more clear

Évaluation :

4

They were so sweet and helpful. Even though the store was super busy. 100 % would recommend

Évaluation :

1

When I originally picked up the van that I had rented one of the tires need air. When I went to drop off the vehicle there was not a big enough parking space and I ended up paying for parking and parking it in an adjacent lot so that it would not be towed. This location and or U-Haul then decided that they would add a charge to my original contract for a false claim of " Cleaning " when in fact I had left the van in perfect clean condition. When I contacted the location to discuss the matter the gentleman was extremely rude and told me that he could not help me. The offices at U-Haul also said they would look into the matter but it has been more than two weeks and I have not heard a word from them. I would not recommend this location to anyone and I will be taking up the matter with my credit card company as a fraud charge.

Évaluation :

1

Your GPS to start with

Évaluation :

1

Do not tell them the key is in a locked box outdoors when it is actually behind a post-office counter inside.

Évaluation :

5

This was my first time picking up using the app and there was no way to start the process from the app. I had to call UHaul and wait 20 minutes on hold until someone walked me through the process. I was late to meet the movers. The app needs to be improved.

Évaluation :

4

Long lineup We forced to use the special pen to sign on the machine. So I believe it is better to your staff can clean it every time after use especially in this pandemic. I rented a cargo van two weeks ago from your another location, the girl told me that I need to register all drivers. But when I rented a cargo van this time, another girl told me I only need to register the primary driver since I purchased CDW. But I purchased CDW last time as well.

Évaluation :

5

need to car wash the van and truck just like in u haul marine drive and they need an early time to pick up the van and truck just like in marine drive because 11:00 am to release the truck is very late to moving out and you need to line up to the store before you get the van