Customer Reviews for Hoover Encore Citgo
(U-Haul Neighborhood Dealer)

650 évaluations

3651 Lorna Rd   Hoover, AL 35216

(205) 324-1665

Heures d’ouverture

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 9 am - 1 pm

Services dans cet établissement :

Pour nous contacter

(205) 324-1665

3651 Lorna Rd
Hoover, AL 35216

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am - 4 pm
  • Sat-Sun: 9 am - 1 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Le client n'a pas laissé de commentaire.

Timothy A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pauline G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexis R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGIE B 
Évaluation :
5

Final check to ensure all items ordered are available upon delivery.

Amin F 
Évaluation :
1

The clerk at the front desk of the gas station was very difficult to understand and was a bit combative initially due to my problems with understanding her.

MATTHEW W 
Évaluation :
4

Quick and simple drop off. No problems at all.

Marshall P 
Évaluation :
1

These people were very rude. She yelled at me twice while there. I had to call U-Haul customer service 2 times and they fixed some of the problems. Also, she waited on other customers ahead of me even though I was first in line. The truck was nasty and had terrible odor. When I returned, the person wouldn't check in truck or give receipt. Luckily I took pictures of odometer, gas gauge, and truck condition U-Haul customer service was great but I would cancel reservations before I rented from this location again. They are awful

RANDALL S 
Évaluation :
3

This gas station is small and hard to get in and out of.

PERRY M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OBED K 
Évaluation :
1

Lady at front desk seemed like she didn't know what she was doing. We couldn't leave until almost 10am when our reservation time was at 9.

Alexis P 
Évaluation :
5

Didn’t get his name but the cashier was great he far and beyond to see that I was taken care of

WILLIE N 
Évaluation :
1

van was not cleaned, had ZERO gas in the tank and the business owner/representative needs additional training. I will not use this location again

Bobby H 
Évaluation :
1

The computer was not working, we sent one hour until she decide to let us go because her computer was not fixed. There is no available dolly equipment , we rented one from Tuscaloosa one way the agent made mistake. She wrote one one but to be return to the ofcice in Tuscaloosa. again we spent 2 Hours one hour in each location to sort oit the problem.

fawzia a 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ANYELLE C 
Évaluation :
5

More parking

WILLIE N 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Reshun B 
Évaluation :
5

Na

PATRICIA B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Martin M 
Évaluation :
3

Picking up the U-Haul was easy, returning it was such an inconvenience to me. The key fob for the van is too big to fit in the lock box and I didn't want to leave it outside at the location for fear I would be charged if it were to get lost or stolen. I had to come back the next morning when I was supposed to be at work and return it.

Sarah V 
Évaluation :
1

Van had little gas. Reserved a flat dolly, was not in the van nor were they able to provide one. Worker was useless and not helpful Al all. Went to another location to get the dolly, they were even worse!! Terrible experience and if I didn't have to use U-Haul ever again I wouldn't but not sure it's avoidable!

Tony M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RaShanique S 
Évaluation :
5

This was a new experience for me and Keel did her best to get me set up as I was struggling with the app. Huge thank you to the guy who pulled the truck out for me so I didn't have to back it up from between the other trucks. He saw the concern look on my face and even though he was busy doing something else and heavily sweating in the heat, he stopped to do this for me. Merci.

Kimberly C 
Évaluation :
5

Great experience

NANCY M 
Évaluation :
5

I had no interactions with personnel at this location as I used the app to return the truck. This has nothing to do with this location, but I turned the keys into the lockbox prior to entering the app, but needed the keys to complete some of the return steps. Would be a good idea to ensure customers know that they should complete that process prior to turning in the keys

Finis L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert R 
Évaluation :
2

The parking at this location isn't adequate for the amount of vehicles that were parked in the lot. The only reason that I came to this location is because my initial reservation was unexpectedly rescheduled without notice from U-Haul to a different time and location. The attendant at the location where I was to pick up my initial reservation found the truck I needed at this location and made another reservation for me. I didn't get his name but thanks to him for helping me get the right truck at the right time. This probably shouldn't have to be said but in the future, it would be great to receive an earlier notice about a changed reservation. When I arrived for my initial reservation, I loaded the reservation confirmation on my phone and the time and location were correct. By the time I made it inside, the reservation had changed. This is unacceptable but I assume since U-Haul is such a large company that this one negative review is unlikely to cause any change.

Nick D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellas A 
Évaluation :
1

It was just parking spot. No staff no office. No one to help us.

Munkh-Orgil E 
Évaluation :
2

First, have someone on-site that can help the Uhaul customers with issues. Otherwise, we'll be told they have no clue how to help us and just use our phone with check-in or call Uhaul.

Kristy B 
Évaluation :
1

I absolutely did not like the service I received while picking up my UHaul. The lady at the counter was very rude and told me that "your car is not our responsibility." When I asked if I could park my car at the location. I understand that my car was not their responsibility but I told her I would pick it up that evening. Again, I understand she is not responsible for my vehicle. However, she did not have to speak in such a manner. Also, when she called her supervisor she told the supervisor I was there to pick up a U-Haul. The supervisor made me wait an additional 15 minutes. It took me an hour and 40 minutes from the time I left my home till the time I got back. When the supervisor got there to give me said keys she didn't see my reservation. So. In turn she had to call someone. They did find my reservation. But I say all of this to say it could have been a better experience if people were a little nicer.

Christopher N 
Évaluation :
4

The employee helped me pick up my rental 20 minutes after my scheduled time (which ended being after they closed)! Very grateful for his patience.

Luther W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRETTE M 
Évaluation :
3

I was mistakenly charged over 100 miles upon returning the vehicle when I only drove a total of 4 miles but the representative Liz I spoke with after realizing it decided to help me rectify the situation. I'm still waiting on my refund…we'll see what happens.

Remona J 
Évaluation :
2

Bums all over the area asking for money! Bad area, due to gas station that is operating there!

Joel B 
Évaluation :
3

Having a full tank of gas, and being thoroughly cleaned would be nice!

Luke J 
Évaluation :
2

I had reservations for the $19,99 truck rental and when I got there, it was not available. I could have been notified of availability before arrival and should have been accommodated for what I reserved.

Derrick C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMERY S 
Évaluation :
5

Service amical

Cecily N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sylvia L 
Évaluation :
3

I ordered 2 dozen pads but they weren't there and a dolly was on my bill that I didn't ask for. I really need we the moving pads!!!!!!

Kimberly W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecily N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DJaris A 
Évaluation :
3

I was sent to two different locations before I made it to this one. The two locations were abandoned, broke down houses in the middle of nowhere, and I had to go an hour out of my way just to get this truck. I should have it never been sent to the second house that was a abandon and not a U-Haul rental place and I should have been told originally to go to this location instead of the first two

Kelsey D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley T 
Évaluation :
2

Charged for 2 days versus my one requested. App experience was absolutely awful.

Dale E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

al c 
Évaluation :
4

Training for people to close out rentals when issues with the website and app occur. Had to wait two days before my tickets was closed out.

Lyndell M 
Évaluation :
1

Horrible place, nobody there to help you with pick up. Customer service the worst.

Illia T 
Évaluation :
2

They don't even keep the Utility Dolly that the app let me reserve. She didn't even offer to find me one. They close the U-Haul computer at 3:00pm on Friday and don't reopen until Monday

MICHAEL M 
Évaluation :
5

Excellent service. Fast and easy

Cecily N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Naomi K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Amy L 
Évaluation :
2

We couldn't tell it was an Uhaul location. Wasn't marked well and only had 1 other truck around back. On duty personnel could not accept our return.

Debi B 
Évaluation :
2

Have the truck there on time and as contracted. Give the $50 reward when not there on time as promised. Pickup time was 3:00 for 10' truck. No truck in site. Lady in the store was able to get new paperwork for a van within 10-15 minutes. (Van fit my needs better). Was clean by U-haul standards, not by Enterprise standards. "Oil Change Required" displayed the whole time I had it.

David P 
Évaluation :
5

Cece was very helpful and explained to me everything.

Rachel M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Godwin M 
Évaluation :
5

Quick and easy drop off

aala j 
Évaluation :
5

Reduce your weekend rate.

Godwin M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecily N 
Évaluation :
5

Was after hours but the receipt came just in time

CRISTIANO B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracey T 
Évaluation :
2

When I picked up the vehicle I requested that the safe move coverage be removed from the contract. The agent told me that she would take it off when the vehicle was returned. Upon returning the vehicle there was no-one to speak to about the issue and I received a receipt via e-mail which included $42 for the safe move coverage. The receipt that I received showed a net payment of $157,97 but my credit card was charged $163.33. Next time I'll try Ryder or another rental service!!!

Robbin P 
Évaluation :
5

Reduce your weekend rate

Godwin M 
Évaluation :
5

The people were great and the vehicle was clean and in great shape. They even let me keep it for a little while extra.

Lance W 
Évaluation :
5

Reduce the weekend Rate

Godwin M 
Évaluation :
5

Your rate per.mile is too high

Godwin M 
Évaluation :
1

126$ for renting only 8 hours is ridiculous

Terrell N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise A 
Évaluation :
1

Better Communication and information with the clients to make sure the equipment is available and can be picked up at the time the schedule time of arrival

QUATEZ W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOT B 
Évaluation :
5

I feel the process went good but when I went to the counter to receive my keys after completing the check-in through app, the guy at the counter tried to tell me their system was down. It upset me because I feel the only reason he said that was because he stereotyped me not realizing I already went through the app. Luckily I had already done it thru the app with U-Haul, knew the vehicle was available, knew he was lying so I refused to leave and told him I would wait til his system came back up Or for the $50 bucks from the guarantee. I walked to the back saw van was there came back in and Low and behold he hands me the keys. If I went to him directly to rent he wouldn't have rented to me cus he's a stereotypical a-hole. Those 5 stars is for the U-Haul app process.

Renea W 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gjuana C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

james h 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecily N 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEVE C 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LaRoya H 
Évaluation :
1

send more info when you are changing locations, not just a text with an address I also rented a dolly and it was not there and they did not have any and there was no communication beforehand to get another one somewhere

Zae B 
Évaluation :
3

My rental was not returned into the system when I returned it. It was not until the next day after I received a "not returned uhaul equipment" email and called that it was returned.

Monica M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark B 
Évaluation :
5

Excellent service

Cecily N 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JACQUELINE A 
Évaluation :
5

Excellent customer service. Cece helped a great deal

Rachel M 
Évaluation :
5

Excellent service

CECILY N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

faye m 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Horace A 
Évaluation :
4

everything was okay...

HUGO A 
Évaluation :
1

Hoover Encore Citgo 3651 Lorna Rd Hoover, AL 35216 Above location is UNSAFE for a 24/7 drop location. I dropped off at 7:00 PM Monday night. Totally UNACCEPTABLE, I WAS SCARED FOR MY LIFE!!!!!!!! I TRULY BELIEVED I WAS GOING TO BE EITHER KIDNAPPED OR MURDERED!!!!!!!!!!!!!!!!!!!!!!!!! THE PARKING/DROP OFF AREA WAS UNLIT, OFF THE MAIN ROAD, NO SIGNS INDICATING U-HAUL LOCATION, NO DROPBOX INDICATOR. Worker "Lee' in the store was rude, could not be bothered to get off his phone long enough to to help or to say thank you when I returned the key. U-haul needs GUIDELINES for their locations that are participating in this program. THIS IS UNACCEPTABLE AND NEGLIGENCE ON U-HAUL CORPORATION. THIS IS TOTALLY UNACCEPTABLE AND I AM STILL SHAKEN FROM MY DROP OFF EXPERIENCE. I WAS SCARED FOR MY LIFE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

KIMBLEY L 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charlisha K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica J 
Évaluation :
5

Unfortunately, the truck was infested with ants. Ants were coming out of the vents, they were on the dashboard, all over the driver's door & seat while I was driving the vehicle. I wasn't pleased with at all. I got bitten by ants but other than that, everything was good.

Avionna L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CECILY N 
Évaluation :
5

No hassle. Online check In and check out was a breeze. A good rental experience.

Keith S 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry T 
Évaluation :
2

The new employee at the Citgo on Lorna Rd is not to blame. He's new. He didn't know how to assist me because he wasn't trained by whomever should have prepared him. Also, none of the equipment was on the truck that I ordered which resulted in me having to waste gas in the truck to drive to another location to get the equipment I needed. This wasted 2 whole hours of my time as well on a day when we were moving to a new house and had a ton of work to do.

Tara J 
Non les évaluations ont été soumises pour cet établissement.
  • Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

Retour
Haut de la page