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FELICIA T
Customer Reviews for Hyde Park Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I’m trying to find out where did yall move my stuff too I no nothing about my clothes and stuff being moved call me back please thank u 312 504-9782
Starlena T | Expérience généraleOpened 15 mins late
ADRIEL GPlease clone the young lady that helped me at your 5155 s Cottage Grove, Chicago location (Latina 5,5ft tall). She was professional, amazing, helpful and a bright ray of sunshine.
RUBEN ROpen .much earlier
Cassandra WThe people were great. The building itself is in not well lit and not conducive to really conducting business. They don't sell moving supplies there either.
LAWRENCE WSandy and Jeff have always been very helpful and knowledgeable through the years. Jay was a good facilitator on moving day.
ANDREW R | Expérience généraleFriendly service, affordable rates, clean vans. Merci.
ANDRE BThe Lady working the rental office was very short when answering my questions and had a very hostile attitude
TYLER JOffice and access are less desirable. This stone could be better presentable. Staff was also not welcoming, was busy with headphones and less interested in his client. H
TEMITOPE PTop Notch as usual.. :)
JOHN MVery rude and nasty agent I worked with. She need to be fired; the attitude, the way she interact with customers; this is not the type of job she needs. She suck and make people second guess on ever renting from U-HAUL again.
SHAKIRA GJay was great! Got me in and out and the experience was painless
JAY SGreat service, clean & efficient
Kendra JTire pressure light is on when I get the truck. I asked for no coverage on my reservation, but they added it with out asking me.
CHI WIt's extremely expensive and misleading. The cars say $20 but doesn't mention the $1,5 per mile and other random taxes and fees making it very expensive to use even for just an hour.
CHINWE UCustomer service at Hyde park, cottage Grove is disastrous! Very unprofessional lady at the desk !
Toju OAbsolutely the worst experience of my life. This location should be ashamed of themselves
Nathan PGreat service!
ENOCH SAs Usual Service was EXCELLENT! My brother took care of me with prompt courteous service and I was out the door! the van didn't smell like cigarettes and I was able to get a BETTER parking spot to load and unload "The Hotness"!!! :) Was able to do my event in which I SLAYED on Sat, brought the truck back to the house, unloaded the van and brought it back without a scratch (Like I'm SUPPOSED TO!). Another Successful weekend! :)
JOHN MExcellent service
CARMEL TThe customer service was awesome. It was a very quick and efficient process. But the truck I was rented was in bad shape. The cigarette smell in there was awful! And the vehicle had transmission problems and I suspect the gas milage was way down. It still got the job done but just needs some maintenence. The cigarette smell was absolutely disgusting.
DAMANI BEverything was excellent
ROBIN JThis was by far the WORSE rental had to date BUT this doesn't reflect on this spot overall. It was a last min replacement that happened because for some reason my reservation that was done MONTHS ago disappeared; I call the spot of 3 days before and thats all they had (More on that later). that box truck isn't made for people over 6 ft tall. I scraped my knee pretty bad getting out of that truck! That bad boy was also a true gas hog; the mileage was TERRIBLE. Now although it was fresh out the shop there was either a loud hissing, a belt about to go bad OR a bad hose with a leak; That should get checked out ASAP. "J" who took care of me from the frantic call to me picking up the truck was top notch; He made sure that I had EXCELLENT customer service! :) Now on to the vans. The powers that be some REALLY work on taking care of their customer service reps but adding something to there reservations that will automatically flag problem customers so that they can't rent ANYTHING in the first place! This is how you protect your reps from dealing with these folks who will take and destroy your vans/trucks or take them out of state stealing them as a result. the same way that you have to take pics when you check in have them do that when the make the reservation! Make it a two pronged approach where you can take there pictures and store them in a secure area along with their drivers license. In this way new software code can automatically let the reps know who is trying to make reservations and they can flag the system to also deny them if they try to slip a fake ID for a rental. These are some simple solutions that can save your company MILLIONS.
JOHN MN.D.
ANTONIO HWith the exception of the cigarette smell the ride was TIGHT! I was happy to have something to get me to a NEW market! :)
JOHN MSo The Evanston Farmers Market is now over and I am one of the MAIN attractions; I couldn't have made it without the help of the ENTIRE Staff at THIS U-Haul location. Sandy Will ALWAYS BE a SUPERSTAR in my eyes But others made sure i was taken care of OR greeted with a kind word WHENEVER I came there. I have MANY issues that were taken care of "on the fly" and I know for a fact if I went to ANY OTHER location I will be "going to hell in a handbasket" missing out on profit and opportunity So THANK YOU ALL VERY MUCH FOR YOUR SUPPORT!!! :)
JOHN MNothing…Excellent service and professional support from the moment I walked through the door! Personable and friendly!
BERNARD MThe customer service was excellent and the gentleman I worked with was very helpful, professional and overall great experience. I would definitely recommend others to rent from this facility because my customer experience was excellent!
Donovan LCustomer service, equipment, management was excellent. Superb service every time I do a rental at this particular location. I would recommend them to all my friends and family !
MARY DOnce again my local U-Haul folks came thru in the clutch. I had to make a small change to my reservation then ALL of the sudden I got a message say that I would get a call from a U-haul rep in the A.M. Of course I responded "Whathebloodclot" is this call for??? The next morning the rep called me saying that they will have to modify my reservation. I said NO that will not work for me and I will contact MY U-haul rep in a few hours. She said ok AND STILL MADE THE CHANGES ANYWAY! I contacted Sandy and she was just as shocked as I was! She made the correct changes and held down my reservation and because of that the event I attended was a success in which they want me make for the event next year; NOW THAT'S CUSTOMER SERVICE! Bong BONG! :)
JOHN MI wish you all would have signs or notifications or a policy that you must make a reservation first, make it so that you can't just Walk in and think you can rent a truck.
DELONE HI've used this storage facility for 4 years now, and every time, the process has been straightforward and the staff have been warm, knowledgable, and incredibly hardworking, even on very busy days. I have and will continue to recommend it to those in the Hyde Park area!
Caroline L | Expérience généraleExcellent service à la clientèle
SOLDARRES ETell them about the backup camera on the vehicles that have the feature.
BERNARDITO MI waited for more than an hour to pick up the U-Haul because no one was in the office.
Xue HFreshen the smell in vehicle
LATASHA JWill definitely rent from this location again when I move again next summer!
JULIAJEANE LCheck in team/ staff - excellent, as was the return team. I have rented from this location 5-7x over the years and will continue to return.
GERALD DI wasn't told I need to add gas to the tank and literally drove it 4 miles total and was charged $1,5 per mile, which I was informed of so that was no issue, but then + $13,5 fee for not adding gas. What a rip off. Not to mention like $15 in other fees that were not mentioned. I wasn't sent these terms until after I left the location with the truck. This should have been mentioned when I checked in for the rental on site.
LUKE HThank you for a smooth process, just made my whole year better!
JOSHUA BThe woman that assisted me was very rude and unprofessional, poor customer service. I will never come back to that location base on my experience there.
LATONYA SThe people at this location were rude and unprofessional.
Howard WThe truck did not have an adjustable steering wheel or cruise control. The doors generally took two or three attempts for them to close completely. The A/C was awesome, though!
Leon SMorning shift was helpful.... afternoon shift, not so much
Andrew MI'm ALWAYS blown away by the customer service at THIS Location. Sandy is ALWAYS courteous to me as well as the other people who has helped me out. My van was in excellent shape, had gas and I was ready to roll! :) I was especially surprised because one of the other reps came in discussing a customer; He STILL provided her with great service and as he was walking back outside to finished assisting her he said "Hello Mr. Michaels". Of course I answered him back as he was leaving but that simple action meant alot to me. They have a very good thing going on over there. I hope it gets better and better with each passing day! :)
John MWell liked
Angela PCharged extra 7 dollars, don't know why
Ian WI'm Grateful to roll out in the "New Hotness" time and time again! I make damn sure I tae care of the van because I've seen other renters with some "beaters" and you could see on their faces that they weren't happy at all.
John MOverall great experience
SABRINA CEnjoyed the new NEW hotness alot! My only issue is the folks bringing the truck back before me then u have to fill it up at times.im going to the aurora farmers market in Weds. I hope they folk put so gas into this time!! Lol!
John MThe Only reason I put no was because it smelled like a person was a HEAVY chain smoker and they ONLY has a short amount to time to clean that up and that's HARD to do; TRUST me on that BUT That's Not a knock on them! I still was able to get where I had to go with the "NEW HOTNESS!!!" :) This was a 4 day use with the high humidity on 2 of those days and I was thankful to have AC!! :)
John MWHENEVER I have a large event and I need a van for a few days Sandy always makes sure that I get the "New Hotness"!!! I tell you when I pull up and other u-haul renters have the "Old beater" They look at me with so much ENVY!!! LOL! OH WELL! The van was perfect and worked without a flaw. Clean and well lit I was able to take care of everything and THEN SOME! OUTSTANDING JOB! :)
John MFantastic service, almost new vehicle. Thank you!
Katherine MOut of furniture padding, so I couldn't rent any. Otherwise good service, clean van and easy to rent and return.
Marie GI'm very happy at the fact that EACH week I have a van to make my festivals, markets and other events. I have had NO mechanical issues with the truck what so ever. :)
John MI was charged a cleaning fee for WHAT? I took many photos and videos uppon my return to prove the truck was as given to me. There was NOTHING to be clean. I retruned the truck in the same condition I got it. I refuse this small uhaul franchise extort more funs for me because they don't have many trucks to rent.
Jeremy WEverything and everyone was great!!! Location of the storage and location of the storage locker was very convenient. Our locker was close to the loading dock and very much appreciated. The storage was only needed for a short time. The customer service was great. Emails was received for every transaction. I thank you so much and will refer your company.
Paula A | Expérience généraleWe could not move because days after we booked the storage space they emailed to say that there was no space, so we had to find another place. Really disappointing.
Mariana D | RéservationHyde Park Storage sold me a storage unit that they knew had a leaking roof over it. I have extensive water damage to my items: clothes, toys, shoes, accessories and a flat screen tv.
Ariel M | Expérience généraleCanceled reservation. Horrible experience.
Torrence G | RéservationExcellent so far
arelia b | RéservationMy 9 year experience was entirely satisfactory.
MICHAEL K | Expérience généraleThis is the worst storage facility I have ever been to. After booking my reservation online a week in advance, the old lady at the front desk told us there were no units left as if it was our fault. She rerouted us to some other uhaul and gave absolutely no care to the fact that the incompetence of her facility had created such an issue for us. The place itself was beat down but nothing near as bad as that witch.
Elias H | RéservationI am very satisfied with our rental. The staff were friendly and helpful.
Ami N | RéservationI just wish it had been open a bit later, even if just one night a week.
Sharon B | Expérience généraleInconvenient hours, not enough staff, too expensive for space, not enough smaller spaces.
Princella E | Expérience généralegreat job Anthony
Doris L | Expérience généralePeople that works there is awesome, very understanding and helpful. Great experience!
Fabian A | Expérience généraleVery nice staff!
Efrem M | Expérience généraleMY EXPERIENCE WITH THIS STORAGE FACILITY, WAS AN AWESOME ONE. NICE PROFESSIONAL STAFF, GOOD PEOPLE TO DEAL WITH. THANK YOU RESPECTFULLY MS. MOOR
Crystal M | Expérience généraleThey keep my belongings safe at all times,and they were nice people never had a problem!!
Leon H | Expérience généraleGreat facility and staff in Hyde Park! It’s an old building with most of the modern conveniences—the helpful staff makes it easy
Kevin E | Expérience généraleFriendly staff very helpful.
Ariel P | RéservationThe whole process of moving my belongings in to storage was easy and the unit is perfect and affordable!
Maura F | RéservationI didnt receive the storage space
Sanford K | RéservationNo units were available even though I paid to hold a unit
Leda M | RéservationWe reserved this online. When we went to check on it we were told they were overbooked and nothing was available. Subsequently I called to cancel and booked elsewhere. Pls ensure that I am not charged
Rob A | RéservationWhen we arrived, we were notified that there were no available storage units, despite our reservation. We were, however, helped to find another, larger unit a few miles away.
Grace B | RéservationGreat service
Dara W | RéservationGood job. Great customer service.
gary o | RéservationGreat service
LAKESHA H | RéservationThe staff was pleasant. However, I didn't like how they debit my daughter's card, without her permission.. In all Yes I would recommend this office.
CHERYL L | Expérience généraleGreat service nice people
tracey s | RéservationThey were great
tracey s | RéservationThank you Hyde Park Storage for your services, help in time of need, keeping my possessions safe!
Hattie P | Expérience généraleLove you guys
RAY B | Expérience généraleThe facility was very accommodating, thanks.
Hattie P | RéservationFacility was fine, response was prompt.
Privacy R | Premières impressionsStaff was nice, the location is pretty conviene to u of Chicago and surroundings. I received all the information during check in. They got locks and boxes available to purchase.
Privacy R | Premières impressionsDid not use, do not want
Privacy R | Premières impressionsI never received the unite when i hot there the guy at the desk was rude and did not really want to help me.
Privacy R | Premières impressionsThe person who took the reservation over the phone promised me that I had a different sized storage room than what was actually available!
Privacy R | Premières impressionsThe customer Service was Great with friendly staff members who helped me.
Privacy R | Premières impressionsThe service was great!
Privacy R | Premières impressionsThis was one of the easiest moving experiences I have ever had. Jeffrey and Carl were both so helpful - good communicators and provided all the information I needed.
Privacy R | Premières impressionsJeff was incredibly kind and courteous. We had no issues whatsoever moving in.
Privacy R | Premières impressionsI did not move-in to the space as planned, but have used their services previously and have been very pleased.
Privacy R | Premières impressionsWent to unit was charged 62 was told they did not do reservations through u-haul
Privacy R | Premières impressionsThe workers were excellent!
Privacy R | Premières impressionsJeff was very friendly and helpful and fast. We had no issues getting our storage unit and appreciated the help!
Privacy R | Premières impressionsStaff was helpful showed me different size units to consider. Facility seems well maintained.
Privacy R | Premières impressionshelpful staff
Privacy R | Premières impressionswhy let me book it online if there is no space at all?
Privacy R | Premières impressionsI went during a busy time with U of C students moving items in and out for the summer but received nice customer service. The space more than suits my needs.
Privacy R | Premières impressionsTonya was professional and very helpful. The gentlemen that assisted us with getting our items up to the storage unit were very helpful as well.
Privacy R | Premières impressionsVery nice staff, quick service.
Privacy R | Premières impressionsI did not complete resevation as I needed a storage with earlier hours. The customer service experience was great and I they have the best prices.
Privacy R | Premières impressionsPlace is clean and easy to access. Facility somewhat humid and not recently renovated.
Privacy R | Premières impressionsOverall was good.
Privacy R | Premières impressionsThere was no space to rent at this facility, so I was referred to another location owned by the company.
Privacy R | Premières impressionsFriendly and helpful. The facility was a little sketchy looking, but in practice completely satisfactory.
Privacy R | Premières impressionsVery helpful staff.
Privacy R | Premières impressionsThe people there were more than friendly, down to earth and great to do business with! No problems whatsoever!
Privacy R | Premières impressionsThe front desk attendant, Jeff, was very nice and helpful. I would suggest that there are more people in the office, however, since the waiting time was longer than I would have liked.
Privacy R | Premières impressionsThe people working there were very accommodating. The storage locker seems fine.
Privacy R | Premières impressionsElevator should be automatized, to no t to depend on someone to use it.
Privacy R | Premières impressionsClean facility. very helpful and accommodating staff
Privacy R | Premières impressionsService was good and everyone assisted me graciously.
Privacy R | Premières impressionsThe people at the storage unit were very kind and considerate of my needs. The storage facility was clean, and I had easy access to it. I am pleased that I picked this location.
Privacy R | Premières impressionsthanks great Idea. but the company seemed not to know much about your policy.
Privacy R | Premières impressionsThe facility is clean and well-secured.
Privacy R | Premières impressionsThe facility had no record of our reservation through eMove. There was also unacceptable service, communication, and customer treatment.
Privacy R | Premières impressionsThe appearance of the main office and access to the unit was poorly lit and dirty. We haved used Uhauk for 15 years but now going to use Storage Mart.
Privacy R | Premières impressions