Truck was clean and ready when we got there. Staff were very nice and efficient. Called and had to return the truck later than expected and staff was very accommodating. Nice experience.
APRIL S
Customer Reviews for Integrity Self Storage At Mcgees Crossroads
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Fast and professional.
RANDALL LEvery thing is great,yncuding your staff .I always call there 1st.best place I have delt 0,5-Star!!!!!
JAMES NWe had our unit for a little over 6 months. It was exactly what we needed. Everything done electronically which made it simple. Facility was clean, buggies always available to help move things in and out. Accessing our unit was simple, overall a nice place
Morgan G | Expérience généralePlease have longer ramps for loading and unloading items. The ramp was too short which caused a very difficult angle for loading and unloading items.
ALFRED FUnit was perfect size. Clean . Everything went went great.
JO M | RéservationNothing. Pickup and drop off was easy pleasant and employees willing to help
EILEEN FThe facility was well maintained. I didn't see any signs of pests. I didn't even see a spiderweb. When I emptied my unit, my things were in the same condition as when I put them in there. They were not even dusty. I've stored with other companies before, but this one was the best by far.
Lawanda B | Expérience généraleNothing ! You guys are great! Thanks for your kind service.
ALBERTO GThe truck was covered in mud and then the trucks where park so closed together I could barely get in it and then there was no gas in it so after me putting gas in it and then when I drop off the truck I had to pay more for what I don’t get how I have to put gas in it to use it then when I drop it off just to be charged another fee
john bEasy to pick up and return my rental via the app.
Leigh MThe hand truck at back door was not needed but all in the way. The pickup location was changed to one that was further away costing me money and time.
DEXTER EHe was the best
JOHN SWe have rented from this location a few times and have always been impressed with the cleanliness of the trucks & the helpfulness of the staff.
GABRIELLE KI hated the return process after they closed. It was a mess, the site didn't register right. I was over charged. It was convoluted. The gentleman that did the rental was amazing!
SAMANTHA JVery friendly staff have you in and out in no time
William JThe customer service from the ladies were fantastic. I'm looking forward to recommending and doing business again in the near future.
MICHAEL BThe drop off was seamless I was in out in less than 3 minutes. Can't t get more efficient than that.
JAMES JStaff was awesome was ready win we walked in she was so helpful our van was not there but had back up plan thank you so much for awesome staff thank you
JONESE SJust need to spend a little time cleaning the inside of truck. Cup holder area seems to be a mess every time I get a truck here and I have to down time cleaning it myself.
Traci HThe consul was very nasty and disgusting.
RAYMOND HMaybe extend Sunday hours. The person working on the Sunday I rented a van was very accommodating and great to work with. I wish I got her name.
TYE KExcellent customer service! Friendly and knowledgeable!
HEATHER RAbsolutely a great experience and I have no reservations of going back or referring them. Great staff and great storage facility.
RANDY WI have rented from a lot of U-haul locations over the years, this one impressed me the most. Very courteous and convenient. I would and will go back here again. Thank you for my experience.
Lisa BEveryone was super helpful!
SHARON LConvenient and definitely recommend!!
Sandi P | Expérience généraleVery pleasant staff, extremely comfortable experience.
JAMES PLocation is a little sketch but very convenient. Gas station and Mcdonald's right next door. Outstanding customer service. Also recommend the storage units.
Devin KThe staff treated me like family. From the time I walked in the door until the time I left they were friendly, helpful, and professional. They offer far above average customer service and they maintain their property with high standards. I highly recommend doing business with them!
Eliot T | Expérience généraleVery good experience. The staff was very helpful and knowledgeable!
WALLACE WHelpful and personable.
ROY CI used the overnight Dropbox, however I was in there the day before getting my storage unit and it was clean, smelled cleaned, and the staff was nice.
MICHELLE MAlways friendly and clean secure storage.
Michael P | Expérience généraleStaff super friendly and knowledgeable. The process was fast with no glitches…just as promised!
TIMOTHY CWonderful experience. Will def consider using again.
lance c | Expérience généraleBoth ladies were very friendly and informative! Smooth process from start to finish!
MELISSA H | RéservationPerfect
CHARLES CStaff members were very helpful and represented the company well.
James PI had to drive about 20 miles to this location because I rented the van in a Dunn, NC location but when I went to pick it up they did not have it. This cause problems because I had to cancel my husband's cardiologist appointment because of the time frame. Also when I picked up the van I had to pay extra, somewhere around $30 more that originally quoted and returned it on time with the same amount of gas as when I picked it up but I did not drive the total miles that I was charged. I will NEVER recommend this Dunn location again.
revonda bCustomer service. The young man that helped me was no very friendly and when I asked questions he was very rude and answered like he couldn't be bothered.
Adrianna WN
Edward NAngie is really awesome! She is kind, courteous and very knowledgeable. She made the process extremely easy and I will definitely recommend her to my friends and family!
Lori JGreat location, very helpful staff
ANITA O | Expérience généraleGreat storage place! Would definitely go back if I ever need a storage unit again!
ERIVERTO M | Expérience généraleGreat staff. Very profesional.
daniel d | Expérience généraleThe experience was great from the time I got the unit until when I checked out of the unit.
JOHN W | Expérience généraleclean and convenient. highly recommend.
Wade A | Expérience généraleEverything was going really nice and smooth, until the operation manager came the last day and talked to me rude!! I don't appreciate that!!! She charged me 220 dollars just for one day!! And then the other thing...I rented a truck the last day, I checked the gas and it was not totally full, so I returned it the same way it was, and they charged me 9 more dollars for that as well!! I think that's personal!!! I don't recommend this place unless they fire that white mean lady!!!
Luis R | Expérience généraleFirst of all, the operation manager doesn't know how to treat people! That lady is so rude! And I rented a truck, when I got it, it was not full, so when I dropped it off, I left it the same way that I got it, and now I see that they are charging me 9 more dollars for that!!! I will never do business with them again!!
Luis RBeautiful facility with the most helpful staff!
JUDY G | Expérience généraleThe gas needle got stuck on the truck and I over filled the truck and when I first took the truck it was reading between 1/4 and 1/2. But as soon as I took off it dropped below a 1/4 tank. I'm very disappointed about the fact I had to put more gas than was necessary. Also the location needs WiFi because I was having a hard time submitting photos and getting the key when I picked up and dropped off.
ZACHARY KWhy is the mileage rate 1,19 ? In Fayetteville, NC it was much less.
RUSSELL TThe gentleman who helped me was great, easy going and professional!
Veronica KUpdated photos of equipment would be nice as taking photos of damage not shown in previous photos can be tedious.
Matthew AN.D.
MARISA BNo 24 hour access..
Timothy R | Expérience généraleVery nice, clean and friendly facility.
Amanda MParking is too limited. People in office were both great.
Shawn CMy move in was absolutely amazing! I received help over the phone, prior to moving in to decide which unit would be more appropriate for me and was shown different options in person to get a better visual. The gentleman at this location made the process flawless! I'm glad I picked this location!
Mercedes B | RéservationVery helpful and cordial staff.
Elizabeth M | Expérience généraleReally good staff - very helpful with great personality. The move-in went smoothly and the space was very accommodating to my needs.
Elizabeth M | RéservationYes I did move some stuff in and there was no lighting on the 3rd Floor. I tried calling the office while I was there but didn't have a good signal. We had to use our flashlights on our cell phones. I've been meaning to call back but have been so busy. I will be bringing more stuff this week and hope this issue has been fixed. Thank you! Sue Hall
Sue H | RéservationAll the above and more
Elizabeth S | Expérience généraleCrystal was awesome.
JOHN M | Expérience généraleHad a great experience using your storage unit..Would definitely recommend your place..Thank you!!
Don F | Expérience généraleI really appreciate the convenience and the staff is top notch. Thank you for everything. Angie, Chris, and Crystal
Karen B | Expérience générale