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TRACY W
Customer Reviews for Johnsons Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The truck could have been cleaner and the back rails inside the box were missing bolts
GEORGE KCheck in process on app was an absolute pain. Wanted fully remote pickup/ drop off and had to go inside. Smelled awful and the guy that helped me was insanely rude. Truck was dirty.
Kim Dthe location we rented from this time was simply fantastic they gave us an amazing deal was willing to let us drop off at an odd time everything was great we will rent again from them 100 %.
kyle hThey made things quick and easy to return the truck.
SCOTT SExcellent customer service and extremely kind/friendly staff!
AVIVA GU-Haul truck we rented did not have a full tank of gas if they insisted we had to return it with a full tank of gas. Additionally, the air conditioner did not work in the U-Haul truck they rented us so would not use U-Haul again.
ROBERT MNick & Greg are great!
Dona MCustomer service great young refreshing!
MELISSA GKeep things the way they are. It all went well.
JOHN MUsed self checkout, easy to use and will use again!
ZACHARY SA bunch of kids were running the store, and it was somewhat of a mess...the back of the trailer was dirty and had plastic left over from the previous customer. Nothing was reviewed with me about the function of the trailer or any safety issues.
Kyle BGreat customer service!
Ashley GBoth people i interacted with were very helpful.
Travis CMake sure your dealers don't say they have of rentals available when they do not. And waste the customer's time. Then charging late fees and double his insurance after he had to wait 6 hours for the truck that he reserved the day before...
DWAYNE CGood drop off experience
David OThe location was supposed to be closed on Sunday, and I was planning to just do a mobile drop off. I went ahead and completed the mobile drop off, but there were several customer service reps there who helped me park the truck and who took the keys.
LESLEY EHave pick up trucks available y more locations.
SHIRLEY SThe staff was fantastic. They knew how to efficiently process the pick-up and make some changes I needed. i am not sure the gentleman's name at the counter but he was excellent
Anthony PFirst class service and equipment
KENNETH CThe staff was friendly and very helpful.Will definitely recommend this UHaul .
NANETTE CNo improvement necessary
CHAUNCEY HI want to know why I'm only getting $ 45,95 back. I didn't even drive it 5 miles. 4,5 to be exact. I also put gas in it at the Circle K right around the corner in it. I was told I would get most of my money back except the rental fee. It was returned in good shape with more gas than when I picked it up. I made 1 trip to Keypoint Storage and it's 1m1 miles from both of us. I was expecting all my money refunded except the rental fee. And now y'all are keeping $30ish more than expected. I've got pictures of the gas being right where it should be and a video walking around it. Please explain. I did take you insurance when infact mine would have covered it. I plan on using y'all again to move into my new place but not if you're going to charge me for bogus stuff. Please reach out to me via email address is as follows shaunatphelan@gmail.com. Other wise I will leave a real review. The store was flooded and I was just trying to help a local deal out some we all live and work right here. I do believe that you owe me money and I'd like it back the young man said it cost the same for 5 hours as it does for the whole night. Please explain the rest of the changes. And it was back early. I'm a good customer and I'd like to be treated as such
Shauna PEveryone and everything was great
KELLI PThe trucks here are never clean, inside or out. The first time I rented here it took literally 1 1/2 hours to pick up a truck (reserved), because of a walk in client that was trying to figure out a one way rental. Double Sorings storage in Farmington is great, the only time I use Johnson's hardware is when there is no availability at Double Springs, but I will likely go to Springdale and avoid Johnson's.
Glenda HThey provided great hospitality, knew there system well, explained the return process clearly, explained the contact sheet in the event of a flat or other issue, and he was not afraid of the work required to get me connected and on my way.
FLOYD SExcellent staff, friendly and professional. I will always use them for my UHaul needs
Cody CThere were some issues but they made it right.
JON DEven though there are signs that no smoking is allowed, it's obvious due to the smell that it has been smoked in. A good detail is needed. Also, for UHaul corporate, you should get all your trucks equipped with Cruise Control!
JOEL RGreat customer service, great location for my use
MICHAEL MExcellent customer service, we alot of rentals from them, never a complaint
Tommy HThe 2 young men who helped me were knowledgeable, very helpful, courteous and professional. I highly recommend this spot for Uhaul rentals! I will recommend it to anyone In here is looking for rental locations.
JOEL RDropped keys in the drop box
JEFF GFriendly, professional, attentive, knowledgeable service.
RAYMOND MFriendly and helpful at return . Great location to drop, closest to U ARK for our one way rental.
MARK MVery rude
Katelynn BNot anything I can think of except maybe a refreshment bar with milk and cookies.
EUGENE ASavannah was excellent and very customer oriented. The experience was first class and could not have been better.
BRIAN CThe van had a warning light that it needed an oil change. The van had a warning light that the tires were low. Luckily I only had to dive two blocks there and back. Otherwise I would have demanded another van. They also didn't have two hand trucks and gave me a useless appliance dolly. I think the kid was high.
Jennifer DFast, friendly, helpful service.
MARSHA SThe staff at Johnson Hardware in Fayetteville, AR is phenomenal. The always go above and beyond to be courteous and helpful. I rent a U haul van 4 times a year and will always use them as my rental source.
HEIDI NRenting the van was easy and I was out and on my way.
JOHN JWindshield was cracked in two places. Old food( French fries ) on the floor.
BARRY MEverything came out fine and clear about payment pickup and returned tank you very much
ADOLFO FS.O.
NATASHA WThey made returning very easy
Paige SThe defrost did not work in truck. also it had a headlight out. It made it hard to use the truck.
Lenessa DWe returned the equipment before the store opened, but someone did come out to move the truck.
Guy QYou can improve the experience of customers by having the equipment that they reserve there at the site they reserve it at.
STEVEN HI have been charged for every thing under the sun and the keep changing me like wtf is going on
Jason TReally easy to find and pick up the truck using the 24/7 service. Everything was clean and ready for us! Would have rated higher but they forgot to put a dolly in our truck.
Caleb BKeep the employees you have now. They were very personable and made the experience positive. Merci
JULIAN AThe service is very wonderful and awesome
CHERRIE B