Personnel at this location did not have an understanding of how to drop off truck. Had to call owner to provide instruction. I felt somewhat concerned about how this location was a safe operation.
MARK M
Customer Reviews for Js Market
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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Drop off was easy and straightforward
KENNETH MJ's was convenient, friendly and accommodating.
Michelle HThe area was clean and easy to spot the truck
TERRRANCE SAmy was great. I was panicking because I found in the middle of my move from Tennessee, I needed another storage unit. Amy reassured me it would be okay and got me 2 units next to each other. Great service here. Thanks Amy
RICHARD HThe online rental pickup was a pain. Asking for two referrals on a Sunday afternoon when no one was available to pickup the phone wasn't a good experience. There has to be a better way to validate customers. Next time I will not take the online option. I would rather go to uhaul location which has someone to receive customers
Jagadheshan CVery easy rental process. Made helping a friend move so much easier.
Jessica LOnly thing is have the people inform the customers to go onto the APP to finish with the rental and return. He just said, drop the key and leave. But in the APP (which we saw afterwards), said to finish the return via the app. He should tell the people to go into it.
Michelle HNo human interaction and site was slow to load-accomplish transaction.
Trudy HInstructions would not load without wifi. I had 2 "bars" on 5 G and it would not load
Jerry LThe location of the truck at pickup, was dark and made me feel nervous, luckily my large husband was with me.
Sandy TUsing the app to pick up was a nightmare. I attempted to use it 2 additional times as advised by UHAUL Rep to no avail. Jeff was able to manually complete my pickup as I emailed him photos of my ID and myself. Imagine if my pick up would have been after UHAUL customer service hours! I would have been out of luck. The return went smoothly however I did not receive an email or text that had been completed. Your customer service reps Jeff was extremely helpful. Brittany was also very helpful. Renee was helpful in assisting me with gauging the amount of gas to add to the truck. Thank you! Lynne Barbieri
Lynne BThe problem was not exactly a problem with Uhaul but the App would not work to sign out the truck. After being on hold for 15 minutes a customer service representative helped me get signed in to get my truck. Same thing when I brought the truck back. The Uhaul truck itself was very nice and clean. Customer service was great once I got through to them. I think it might partly be that location has poor cell coverage.
Rick DEasy online drop off. Good location
John S