Great job. Thanks . Fast service. I love it. I'm a customer for many years.
TIGRAN O
Customer Reviews for KASL Printing And Graphics Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Be more prepared. I booked at the Raymond location because it was 2 blocks away from me. Less mileage driven to save me money. I went inside after work to make sure everything was good. The guy said I'm good for mobile pick up. I go home change and come back. He forgot to leave the keys for me. I called 24/7 support. They had to direct me to a new location. I had to drive to another location out of the way, I don't think I should have been charged the full amount.
Brenda NFriendly service, clean vehicles, convenient pick-up location for east Pasadena.
BRUCE TI wish there was some heads up about not being able to use the buyback policy after hours. I am very upset about my experience.
KEVIN TThe dolly I ordered was not in the van bexuE the business was not open, I could not get one. I called customer service and it was a long process to find a dolly and we would have had to go out of our way to pick on up. Not good, people!!!
Roberta TUnsure of where to drop keys. The drop box was inside the enclosed fence area. Would be nice if the after hours drop box was on the outside of the fence. Besides that everything else was fine. Merci
Neil HThe keys were not immediately available. The staff at the location did not know how to assist as they were not trained in nail pick ups and it took U-Haul 45 minutes to figure out where the keys were
katie eI had a fantastic experience with KASL Printing and Graphics during my U-Haul truck pickup. From the initial phone call, the communication was clear and thorough, with detailed instructions provided. The entire process was seamless, and the professionalism and efficiency were evident every step of the way. When I picked up the truck, it was clean, ready, and exactly as ordered. I highly recommend KASL for their excellent service and attention to detail!
Ilario IThe pickup time was 0800, per U-Haul contract agreement. The U-Haul location didn't open until 0900, but U-Haul didn't inform me of that time. I had scheduled moving help for 0900, and because of the location's late opening, our whole move was delayed. It wasn't the new location's fault. The operator was courteous, but didn't have the boxes I ordered (which weren't on the U-Haul contract on his computer.)
JOHN SThe app requires a photo of your drivers license, and either your Passport or two phone numbers, or other verification method. It would be better if you could complete the verification when you make the reservation rather than on site at the lot.
Michael LThank you Jack for the great services you provided and the warm and helpful support throughout the process. We have already and will continue to recommend you to our friends and family members. You were Awesome to work with.
MARK DWe did not receive the utility dolly that we paid $7 for, but everything else was fine.
Aaron KVan could use a little washing and a little vacuum in the front.
DONG LThe 24/7 pickup was a total desaster! We lost 2 hours because the trucla weren't ready twice at 2 different locations and we ended up having to go with a smaller truck. Waites for ever to talk to someone on the phone and chat people werent very helpful/responsive and super slow.
Naomi SI had 3 different agents from U-Haul give me quotes for renting a truck on the phone and when I came to pick up the truck with the quote I was told it was impossible to get it as I was quoted. The manager went to bat for me and got management to give us a deal that was acceptable after arguing for over an hour. When we returned the truck management tried to over charge me $800 more but I had the printed contract in hand so they couldn't. Our local manager was awesome to us the whole time.
MARK DMy reservation was scheduled and confirmed for 9AM. I took rideshare over to the location because the lot wasn't large enough to leave my car there and the person opening the location arrived at 9:15AM. By the time I was able to take possession of the rental a half hour of my time had been wasted. The rental was dirty, inside and out and the customer service from the store associate who showed up late was in my opinion, atrocious. I use U-Haul frequently and usually have a good experience but the sub-par customer service and disrespect of people's time will have me renting from a different location in the future. U-Haul manager Jesus, came through in the end and sent a credit for the waste of my time which is highly appreciated. Thank you for making this unpleasant experience, right in the end.
MALCOLM WKevin was so helpful and informative. Thanks Kevin!
MATTHEW HThe man at the location was polite and tried to help. I am irrational with Uhaul and your self service app. 1. The app di not work for me and another customer picking up our vehicles at the same time. 2. We had to contact customer service. My representative was very helpful. It still took 1 hr from arriving to driving away with the vehicle. UNACCEPTABLE! 3. When returning the vehicle the app stated that Uhaul server was down. I left the vehicle but unable to access my account to complete the process. I retained the keys, luckily! 4. For 3,5 hrs I was either on hold (which I was hung up on), talking to representatives that were unable to provide guidance, or waiting for a cal back. 5. Was Finally able to get into my app the next morning while at the storage location and completed the return. Had I followed the representatives advice and simply put the keys in the box, I would NOT have been able to verify the mileage, etc. This was the second time thst I've rented from Uhaul through your app and both times have been a disaster. If you require customers to use your technology, then make certain that it works and your representatives know how it navigate it. I will never use or recommend Uhaul again!
Juan SThis is not on the location itself, but on the company as a whole. You guys really screwed me over. You called me the day before my move to tell me the truck I needed and RESERVED wasn't available anymore so I either had to go pick it up to a location an hour away from me or I had to suck it up and get a smaller truck. Which I obviously ended up doing because I was running out of options since it was THE DAY BEFORE. That forced me to get the small truck and therefore do 2 trips, spending more money in gas and more miles so you guys could get a MORE money, and on top of that, the location I picked it up from didn't have the 2 TV boxes I had RESERVED, din't have the dollies or the boxes I had also RESERVED. And I'm sure you guys are VERY well aware of this practice. I will never use Uhaul again.
Samuel MEasy drop location
annabella sI was surprised that I needed to provide a name of someone who would vouch for me.
Bruce TThey asked if it was ok if I would pick up through the up instead of in person due to an emergency. I agreed as I wanted to help, but I was never explained about the app process or the fact that I would need additional identifications, something that ended up causing me to wait an hour and a half in a 100 degreed sun with no shade, being late to where I need to go, and because of that losing hundreds of dollars. Of course, after getting to where I was heading, I found out that the equipment that I'd ordered wasn't in the truck, which caused me more time, more money on fuel and miles, and a lot more frustration.
Nadav SThe truck I ordered wasn't available so I had to take another car. The whole process took quite a long time and made me late.
noam iEverything went smooth. Friendly staff and great customer service.
William JStop trying to impose junk fees on people who return their rental on time but can't 'check in' because the app doesn't work. That kind of underhanded tactic is a disgrace
Christopher HThe only frustration was that "Safe Move" was automatically added for $15. But after contacting uhaul, it was later reversed.
BRYAN Kit was kind of a tight squeeze getting in the parking lot with the giant truck - but they were kind enough to park it for me
Ronald BKevin was very helpful, truck was great to drive. I left my phone cord in the truck. I'm wondering whether it's still there :-)) oh well.
Xiao LThe guy that helped me was really rude, I would not go back again!
christine eThis location was a bit inconvenient for me. I was required to use it because the truck size I needed wasn't available at my preferred location. Also, I prefer dealing with an actual person rather than the "online" checkout there. I felt fortunate to have picked the truck up on a Sunday morning when traffic is minimal. I would hate trying to get out of that small lot when traffic is heavier.
Sergio BJack was GREAT and a terrific rental experience.
Jack AI was quoted a price of $75, and reserved the truck at that price. When I arrived to pick up the truck, I told it was $150. Complete rip-off.
Michael MThe owner is very friendly and a joy to interact with.
PAUL BThe owner is very nice and super helpful.
PAUL BEverything was good and went well minus the start and end of this truck rental. I undertand the idea behind using an app or website to streamline rentals but neither of these options works good. Took me 30 minutes into my own scheduled window pickup just to confirm with your company. The app glitched/absolutely did not work. Would make me re-enter same info 3-4 times. And the website didn't help with making things any easier. It as well kicked me out of my current screen/progress simply to leave me wondering what's going on. I never had the chance to officially load up the pics at the end due to your app/website issues. I'd very strongly suggest getting that fixed as I was not the only customer that day who had connection issues. I think better can be done than that..
Larry DConvenient, reasonably priced. Very helpful!
LESLIE BVery friendly people
Kevin CReturned the vehicle at 4:55pm but they were already closed. Tried to use the U-Haul app to do a self return. Would take pictures of the equipment as the app instructed, but the pictures would keep disappearing. I took multiple pictures and they would appear in the app, but when I took the last picture, all the pictures I took previously would be gone. I kept trying and then the app crashed. When I started the app again, the dashboard did not have any current rentals and therefore I was unable to finish returning the equipment using the app. My internet connection was fine. App needs fixing.
Derek CThe truck's suspension was very rough and it did not have a smooth ride as I have had in other uHaul trucks.
Jason MPeople working there are incredible 👌
hagop kThe employee left the location early and we were expecting an easy check in. Instead of a few minutes, it took 45 minutes to get through gate, lock box etc
Emiky SJack was great. Very friendly and helpful.
Joh OVery friendly staff, smooth process, and everything was as I had reserved.
Stephen PThey were very helpful with all aspects of my rental. I will definitely rent from them again.
Michael SEasy place to drop off the rented truck.
Todd MMore professional atmosphere and not trying to charge extra at every turn.
Abel MRUDE service. Dirty uhauls. Store reeks of cigarettes. AVOID this location and drive 10 minutes to the Uhaul in Altadena off Lincoln for professional customer service and clean vehicles.
Tammy BThe truck had a couple of huge flaps of rubber hanging on the sidewall of one of the tires. The local guy checked with central and U-Haul could find no other 15' truck near me, so I had to take this one. They said to call U-Haul roadside assistance and they would change the tire. I called and they said they would set someone up. U-Haul texted me with the name of the private contractor tire company, Valley Commercial Tire, that promised arrival in 2 hours. After a while I called the private tire company in Sun Valley to see why they weren't here and they said it was too far for them and had cancelled with U-Haul. I called U-Haul again and they said they would send someone else out, South El Monte Michelin with an ETA of 90 minutes. I waited 90 minutes and they didn't show up and I was running out of time. So I drove 300 miles on the tire with huge sidewall damage. Thankfully the tire held up and I got to the rehearsal for my daughter's wedding with 7 minutes to spare. In addition to the tire problem, their padlock didn't work, the passenger side air conditioning vanes in the dash were missing making it quite uncomfortable for the passenger, and one of the wheels of their dolly barely turned. Also, after laboriously typing all this in, when I hit the submit button, it said this: There was an error processing your request Something went wrong on our end. Nous avons pris note de ce qui s'est passé et allons résoudre ce problème dès que possible. Please try again in a few minutes. 7e858647-ae97-4647-84cf-b09800df6f01
John TVery rude personnel. Truck was dirty. We returned the truck first thing in the morning. The guy who received the keys was mad because I dropped off the truck at 9:00. He wanted the truck earlier than that and their schedule it's from 10:00 to 5:30.
Christian LHagoup was great when we went to pick up the van on thursday. Very thorough with all the information we could possibly need. I was sorry he wasn't open for the return during the hours he said he would be, but I managed the self return easily. final submission was 3 minutes past the return time so I hope I'm not charged anything extra!
Carolyn cExcellent
Asbed BVery helpful
Brett ASite wasn't open/couldn't get furniture pads I paid for. Answered during check in that no furniture pads or dolly were available & I was still charged for them. Gate was closed when I came to return & had to manually open/wasn't clear it was unlocked
Jamie SThe car battery was essentially dead when I rented it out. After arriving at my first stop, the car battery died because I left the hazard lights on for 45 minutes. I had to wait over 2 hours for someone to come replace the battery before I could continue on my way, delaying my move by 2 hours on what is already a busy and stressful day.
Kevin BKeep doing the same at this location. Friendly and professional
puzant kIt wasn't so the much the location, though the agent's hours were not good for what we needed help with. The online experience was horrible, needed to talk to a customer service rep to get help in renting our vehicle, and it took us 45 minutes vs. the 10 minutes it would have taken with the old system of working with a real person behind the desk.
William OI like this location and the people but the truck was hard to drive. Hard to start - at one point did not start. Emergency brake hard to release. Super rattly and bumpy. Glad I was only local. Give them a new truck!
JoBea HGreat people great job
KEVORK KFriendly staff, very helpful
Brett Alarge graffiti on the side - too bad. Everything was great with the customer service - Only complaint was the A/C was not working - a hot ride home here in LA after a day of loading and unloading the truck!
steven nVery helpful and everything was great. Smooth check in and check out
Art GJack, the owner, was very helpful. I had a great rental experience.
JAY SThe location is good but only if you are picking up your rental from an actual person. Checking in and out through the app was a nightmare. It did not allow me to check out the rental and I had to call customer service. CS did help but overall process took 30 minutes. Same with checking in the rental. App would not work properly and I had to call CS again and wait 20 minutes for an agent to pick up. Would rather prefer a physical person to help and it would have been so much faster.
Hilda TI had a really hard time picking up the van. My reservation didn't give me the option to start the steps of picking up. I selected doing with my phone because the location was close on Sunday but I had to call customers service and wait almost 30 minutes until finally I could do it. So better organization with outside business rentals
Diana IExcellent customer service, fast and efficient.
ASBED BI had a complicated experience this location was not the best. There was a very big miscommunication with pricing and hours so I ended up being overcharged.
Faith WThis is my new rental vehicle provider, U-Haul and this specific location! Jack is the best!
Peter TThe location was closed for Armenian Christmas when we arrived for scheduled drop off. It wasn't clear where to park the truck or leave the key. However, while we were looking into this the manager came out solved the problem. He was very friendly and helpful.
David LEmployee arrived late and left early. Online checkout/in app did not work.
william jThe staff at KASL were fine and helpful, but the overall experience with U-Haul was extremely frustrating. I had to utilize the website for picking up the truck and it was terrible. It did not have my reservation listed, it was slow to load, kept crashing, and I eventually had to call U-Haul to have someone walk me through the online check-in. Then I tried to use the website to add an extra day to my rental and it was impossible to do so I again had to call someone. So overall the people were fine but the website was terrible.
JAY S