The location was closed for Armenian Christmas when we arrived for scheduled drop off. It wasn't clear where to park the truck or leave the key. However, while we were looking into this the manager came out solved the problem. He was very friendly and helpful.
David L.
KASL Printing And Graphics Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Pasadena, CA 91104
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Employee arrived late and left early. Online checkout/in app did not work.
william john H.The staff at KASL were fine and helpful, but the overall experience with U-Haul was extremely frustrating. I had to utilize the website for picking up the truck and it was terrible. It did not have my reservation listed, it was slow to load, kept crashing, and I eventually had to call U-Haul to have someone walk me through the online check-in. Then I tried to use the website to add an extra day to my rental and it was impossible to do so I again had to call someone. So overall the people were fine but the website was terrible.
JAY S.The truck had almost no gas when I rented itâ€"because the gas nozzle and tank had been knocked under the side skirt sometime in the past. It was incredibly dangerous to rent it, and when I went to fill it, I saw the damaged gas tank, which could not be filled, yet UHaul charged me for 45 dollars in gas, and another 30 dollars to fill it. I took a photo which clearly shows the bent gas tank and twisted, unreachable nozzle. I will report them to the local PD on Monday for the fake charges and unsafe vehicle. DO'NT RENT FROM THEM.
Keith C.I had a Great & Positive Experience overall during this rental effort! I was particularly pleased with your Representatives there at your KASL Printing and Graphics Location, who helped me, and proved to be exceptionally professional, patient, helpful and accommodating. They painstakingly and with a tremendous amount to patience, competence and detail assisted, processed, explained and walked me through the entire rental process. I found speaking and working with your clearly competent and experienced Representatives there, to be absolutely pleasing and rewarding. From beginning to end, I found working with and my experience in dealing with them, to be an easy, relaxed and informative one, which made my rental an effortless and relatively quick one. Overall the entire contact, effort and experience proved to be a positive, comfortable and an ultimately rewarding and most importantly a successful one. It is for these reasons and many more, that it is my desire now, for it to be entered into U-Haul's official customer feedback record, that I found both Hagop and Kevin, there at your KASL Printing and Graphics Location, to be an exceptionally helpful, thorough, knowledgeable, frank, courteous, patient, friendly and professional associates. Both Gentlemen proved to be an invaluable assets to your company and I commend both of them for their super professional, competent and accommodating service. U-Haul is in undoubtedly in very capable hands with these two Gentlemen dealing with your clients and are fully deserving of any commendations, promotions or accolades that can bestowed upon or to offered to them.
boghos P.