Best customer service
HUSAM O
Customer Reviews for Knowlton's Thunderheads & Racing Engines
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Nothing, it was perfect.
DANIEL WThe truck was nice but the gas tank was empty and tried to charge me for it.
Patrick BThe only way you could have made my experience go any better than it did, would have been, sending someone over to load/unload the trailer for me...Seriously, I was in a jam, so I stopped by to see if I had any options. From that point forwad, I was taken care of all the way to the finish line. And for that, I am extremely grateful. Thank you!.
COURTNEY MI ordered two. Dollie's and a furniture dolly, as well as 12-pads and none of those items were given to us. We did receive a speedy refund. This was very hard on the guys that's to help us move. Also, it really upset me due to us needed go a ovation other than the one I chose; the reason we were sent to a different location was because our chosen location did not have all he equipment ordered. I am highly disappointed and somewhat angry about this whole situation. My husband had a serious heart attack in May and we nearly lost him. That him and the others needed to physically lift and carry EVERYTHING is unacceptable.
LEANN TThe location was primarily a drop-off spot for rental equipment. There were two drop boxes for keys outside of the engine shop entry door. I didn't see a receptionist for possible rentals but I may have entered on the service end of the building. Once I entered the building, after listening to guys talk in the shop, the gentleman that came to the counter was helpful in providing directions on where to park the truck.
Stevan NSend me a bill for a drop off due to malfunction of the equipment. Highly don't recommend would like my money back to.
ROBERT LI like everything about this location - the people were great, the truck was in excellent condition and it is near my house. What I do not like at all is how U-Haul corporate handled my rental. First, I was changed to a location in Chisago City. I wanted to stay in East Bethel, but if that truly hadn't been possible, there are probably 50 places closer to my house than that. The only reason I can think to try to send me that far away is charging me $1,29 per mile for 60 additional miles round-trip Then, two people told me I could change it back to East Bethel on Friday. I called on Friday to do that - and was told that was absolutely not possible. Thankfully, somehow another dispatcher heard what happened and called to tell me I had been switched to East Bethel after all. Frankly, Uhaul corporate is making it hard to spend my money with you - a weird business model.
Kim HWay easier than I thought it could be. Great service and we will use again.
LAURA MThe staff was great! Store was cluttered. Had to cone here because my original pick up in Isanti did not have a 20 foot truck!
Kristen LU-Haul itself could do a better job explaining contactless pickup through the app as I was confused, but the location itself was great.
Caleb SFirst trailer Tail light inoperative. Second trailer tail light went out on our trip
FRED WVery accommodating owners. Trucks run well and are very clean.
Deborah mVery good people at the East Bethel location
sue fLocation isn’t the problem your overpriced crap is
Ben KI returned my rental outside of business hours and they checked me in by my return time. 👍
Matthew RLet them know if they are late returning the truck, they will be charged for another full day PLUS insurance!
RITA MEasy after hours drop off with no issues!
Brenden SDropped off after hours
Rick PI requested a truck with an appliance dolly, but there wasn't one in any of the trucks at this location. I also could not opt out if the insurance.
Beverly SHave the snow plowed out of the driveway.
Beverly SNothing, this was the easiest experience ever. Thank you and I'll be using this service again for sure. The van had tons of power and was a great driver.
Broc VThe truck was stuck in de snow due to it not being used in a while, attached is a copy of how dirty the truck was.it not allowing me to upload photos so if you can send me a link I will be glad to.
Barsay BGiven last notice instruction to drive 30 min out of my way to drop off truck in a parking lot with no UHaul signage. Terrible customer service.
William JI had to drive 25 minutes in the opposite direction to get the truck. I originally rented a truck from the uhaul closest to me. Although I was credited the miles It was an inconvenience and a last minute change of plans on our end.
ROBERT OVery friendly and very helpful staff to work with , I reserved the trailer for Friday but then realized I was ready for it on Thursday, I called them and they switched things around and I was able to pick it up Thursday morning. I highly recommend East Bethel U-haul.
Charlie BThank you for your excellent services.
Ka VThey were very accommodating to me and my situation!
Paul OVery nice people, made sure everything was safe for my trip.
ROBERT SVery helpful team! Made sure I was taken care of and had what I needed.
Kurt ZGreat to work with.
Thomas JEverything went well
MARK K