Customer Reviews for Kutsel 322 Auto Sales
(U-Haul Neighborhood Dealer)

Évaluation :

3

Not really another option for drop off nearby; but I probably wouldn't "recommend". Interior of offices was not particularly inviting, but the location served its purpose.

Évaluation :

5

No improvements, Just FYI that there was water/seemed like a leaky seal in the cabin somewhere above the drivers side. Just so you know! Thanks

Évaluation :

5

N/a

Évaluation :

5

Rep was kind and return process was a breeze.

Évaluation :

5

He made it easy to make the reservation, pick-up was smooth, and I dropped it off on Saturday after they were closed and placed key in drop box. I received my invoice on Monday morning. couldn't ask for anything more. Merci.

Évaluation :

3

I made a reservation at another please they said they didn't have the trailer I had to go to another place. The gentleman tried his best but we were close to 2 hrs trying to get my reservation through then he didn't have the adapter I need and he'd to run to a Napa to get it and come back and hook it back again. He was trying his best and I appreciated that

Évaluation :

3

Don’t go with the price they quote

Évaluation :

5

As far as dealing with a business this place with top notch hard find places like this anymore definitely will use this business location again could not have been a better experienceof been a better experience

Évaluation :

4

Location close when dropped off. Didn't see or talk to anyone.

Évaluation :

3

I Think They will Be Happy With the service

Évaluation :

5

I dropped off the U-Haul after hours. Found the key drop box very easily. Definitely has room to pull in and park.

Évaluation :

3

Reserved the Uhaul online opted out of the insurance because it was just a quick trip. Owner charged for insurance without asking if I wanted to add it. Just decided to eat the cost and go to the other provider across town if needed. Beyond that Van was clean and pick up and drop off was easy.

Évaluation :

5

This was a self return so there were no personnel on location.

Évaluation :

5

He was very helpful and friendly

Évaluation :

1

Pickup location scheduled me a drop off location 125 miles from my destination . While I was picking up the U-Haul I told him where there was a drop location near by and his exact words were "it doesn't work that way you tell me where your destination is and the computer finds the drop location " I had to call haul customer service from my destination and change my drop off to the one I told the guy about already it was less than 1 mile away customer service was very helpful but the whole experience was off putting because of Kutsel 322 auto …my destination was Belvidere,NJ and drop off was originally scheduled for Absecon ,NJ

Évaluation :

1

Take customer out to the truck when they pick it up and both look at the gas gauge , Then when they return it both go out and look at it again. When I picked it up, he never went out with me to look at it . we took a picture of it before we left, when we returned it, we put it right back to where it was . Then I went in he never went out looked at the gas cage just told me I'm good to go later on my credit card statement it showed they had to put five gallons of gas in at over five dollars a gallon came out to $26 something , I would never rent again.

Évaluation :

2

I was supposed to drop my rental off at 6pm, but when I got to this location they were already closed. Called the Uhaul number on the building and left a voicemail. No return call. Was stuck dropping this trailer off myself with no help. The trailer was very heavy and was almost too much for me to lift the tongue off my hitch. If I were an older person I would have been stuck there.

Évaluation :

5

the inside of the windshield and the driver's window need cleaned, there is a film on both. the gas tank was at 3/4 full, it would have been simpler if the tank was full.

Évaluation :

5

Quick and easy. Owner was pleasant(which is a welcomed change from most customer service people). Would definitely rent there again.

Évaluation :

5

Thank you!!!

Évaluation :

5

Rien

Évaluation :

5

Neither one of the mirrors would adjust. They need some penetrating oil at the base. Other than that, everything was good

Évaluation :

2

At the time of pick-up, I informed the nice gentleman who checked me in that I would be returning the trailer later that same day. When I went back to return the trailer, the access path back to the trailer drop lot, as well as the outbound path, were blocked with rental trucks. To make a long story shorter, I ended up with my truck and the front of the trailer plastered with frozen mud after sinking numerous times in snow and mud. It cost me $37 at a carwash after leaving there to get all the mud off before it froze on even worse. Was pretty frustrating and disappointing considering they knew I was returning later that day and yet, they blocked the path back to the trailers.

Évaluation :

5

The dolly had a bad wheel but managed to get the furniture moved with it. Otherwise everything went well.

Évaluation :

4

Tires were worn for winter weather

Évaluation :

5

Everything was fine

Évaluation :

3

Key did not work on the doors. I could start the truck just fine but the key would not lock or unlock either door. They key for pad lock didn't work either.

Évaluation :

2

We had to hook up our own trailer because the guy wouldn't go out in the rain. He said he would give us a discount but instead added $16 tow insurance that I didn't want or need.