They told me they would be sure I was not overcharged for mileage, and that they would check the truck in for me a day early as I returned it, but instead they charged the original estimated amount without doing anything that they promised. Basically a rip-off. They kinda just wanted me to shut up and go away. The regular person who handles it was out, but I was promised that all would be made right for me the next day when he returned to work...it was all a lie!
JEAN A
Customer Reviews for La Veta Oil LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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When I picked up the trailer, the first person was rude and disrespectful. The next, Steve was very courteous and helpful.
KENNETH HS.O.
ROBERT HTrucks are almost as high as paying a mover, but trailers are very much affordable.
BRIAN PIt was super easy to return the vehicle to this location!
Katherine AChris came back into work to help me because I was late and had come 150 miles. A truly professional move. Is highly recommend this dealer.
Russell GVery nice employees
Harry MHave people like the gentleman that served me. Was great.
Connie MMake it VERY clear that a picture needs to be taken of the odometer and gas level before you put the keys in the office hours drop box. It took me a full half hour to drop the truck off.
DEBBIE SCharged wrong price and listed return date incorrectly. Reps acknowledge the errors, but I cannot get it corrected.
Dwayne PIncredible service.
Michael cAucun
PHILLIP CTook over an hour to get into the truck. Only one guy could rent it and he ate fried chicken and talked to his friends while I waited for him to get it ready. He really didn't care. Pretty much rude and unprofessional.
Sheila VVERy Good
kenny sWe have NEVER been more disappointed with a trailer company than Uhaul. They can make a reservation they just won't hold the reservation! They had us drive 2 hours away (1-way) from our original pick up location and still had to wait another 2,5 hours till a truck was available. With gas at a all time high the extra travel was not properly reimbursed!! WORST EXPERIENCE EVER!!! And the call center was rude. We will NEVER promote Uhaul.
Lori TThe truck wasn't available at the time of our reservation. We understand that it is out of their control, we had to wait for the previous driver to arrive with the truck. However there was no communication that the truck hadn't arrived several days earlier like they had anticipated. We drove from far away to arrive to the pick up appointment on time and it was incredibly inconvenient to our move schedule to drive out there and have to wait for the truck.
Michael S