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Jeff B
Customer Reviews for Lanning Automotive & Tire
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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All good, except for our return trip when after putting gas in vehicle, the check engine light came on which was a bit worrisome. Called dealer to let them know. Also noted on the return information. But we made it back. Hope it gets checked out.
CHRISTOPHER OThe vehicle did seem to have a shock / strut issue on the front end. It was very uncomfortable when meeting any dips or rough areas on the interstate, which unfortumatley there are a lot of those in our area.
Michael HFast and convenient for a quick delivery job
TOMMY CI rented a cargo van and it was excellent shape and drove great. No problems with anything.
JUDITH K👍
CARLOS MVery efficient and easy to work with. The Pick-up and drop-off were seamless.
CHRISTOPHER WBoth customer service reps went out of their way to make my experience perfect. Kudos to them!
BRADLEY WSmooth rental with no problems
DAVID SI didn't see anything wrong with my experience.
TROY SThey the guys discussing
CYNTHIA TThe UHaul representative was efficient and really helpful. I was lucky as I was a walk in and got my trailer straight away. Booking was quick and efficient. I was on my way very quickly. This location has always been great when I need U Haul.
Stuart MNot a huge issue, but I needed pads and they had none. Called a 2nd location- they had none. Finally found a location in Indy that had what I needed. Easy check in; newer truck, very clean.
MARK SFix it All my stuff got wet since it leak
LUIS RNo damn way im.paying 250 cleaning fee! The truck wasn't clean when I picked it up!
BRENDA SPlus de parking
ERICK FThis location bills erroneous charges- charging for fuel upon return when there was more fuel on return than was in the vehicle upon start of trip. 2 same size vehicles rented went the same distance & interestingly enough- billed for 2 different fuel charges. This is the second time this same location charged for erroneous charges on rentals . I will NEVER recommend this location. Clerk did not check the vehicle in on return, just took my keys & said you are good, vehicle not checked in for 1hour 30 minutes + later. Poor customer service. U-Haul this is disgraceful to treat your customers like this- something needs to be done.
STELLA JThe clerk took my keys , did not look at the vehicle, charged me for fuel erroneously. Vehicles were returned with more fuel than I started with. 2 vehicles rented, filled up at start of trip, went the same exact distance, yet charged for fuel & 2 different amounts. Someone needs to explain that to me! This is the second time this same location charged me for charges that were false. Someone needs to investigate this place. I would NEVER recommend this location to anyone! I want the charges erroneously charged refunded. Time to contact my attorney.
STELLA JThe radio antenna was broken so we couldn’t listen to anything for 12 hours.
Aaron LDirty windows inside bad. Sounded like needs u joint or front end suspension work
ERIC HVery professional. Very understanding. Thanks lanning automotive. Sincerely Dustin Hardy
Dustin HWhen I returned the truck on 02/21/25, Lanning Auto & Tire was closed, so I did not have a chance to look at their operation.
CHARLES HTeam was very helpful and the scheduling process on line was very good.
Paul WShowed up at the scheduled time to pickup 20' reserved truck. Was told to go to different location from previous reservation, an abandoned building with trucks around but nobody to issue keys etc. After being on hold over 30 minutes with corporate they tried putting me in 10' truck that was too small. Nothing was prepped, snow and ice covering windows with no ice scraper available. Just given set of keys to go find the truck on my own in big lot with numerous trucks. What you could improve: Have employee retrieve correct truck, inspect it for any issues, and have it staged. Then bring the truck to the customer on time and ready to go
MATTHEW HThis location never have the equipment that I ask for and I never get an email or call ahead of time. I was charge a hold of 100 and was not warned about this until afterwards
AIMEE PMy elderly mother ordered this as a one way online for me and somehow we ended up with an in town rental and we're charged over 2k when I dropped it off. Terrible will never rent from U-Haul again. Also had safemove insurance and that should've covered it but didn't.
HEATHER SLannings has incredible staff, very helpful. Nice people.
JOSEPH BI need to review the APP but I was struggling with an unattended pickup. If the Location owner hadn't arrived early on a Saturday morning I wouldn't have been able to get my truck. Big thanks to him!
RANDALL NThe trailer wasn't swept out & clean when I picked it up so I had to sweep it out when I got home before I could load it. The man was nice and loaned me a dolly from their place since they were out of the U-Haul Dollies.
JAMES GQuick and easy check in and check out. Friendly staff. No problems. Je les recommande fortement.
Michael SEasy rental easy return
Wesley BAlways quick and easy!! Great customer service. Helpful and nice. Trucks are always available for pick up when scheduled.
SANDRA WNothing! Everything was perfect!
CYNTHIA OLocation is not the best but contact was fine with Google
TIMOTHY TArrange the rental for the trailer here and they were very helpful and answered all the questions I needed answered. When I drop the trailer off the mechanic even solved a dash light problem I had. We'll go to them again
WILLIAM CI picked up the truck it looked clean when I went to load it the entire floor and ramp where covered in oil I called your customer service and no one called me back I had to clean it up myself because all the locations where closed so I ended up putting more miles on it and having to pay extra
JAMES FI had to use the app to verify drop off of my trailer, but the app froze before I could upload my photos to verify drop off and when I restarted it, it said I'd finished the process and wouldn't let me add the photos.
ALEXANDER GMobile pick up did not work through app. I waited more than 40min over the phone to get drop box code and truck key.
Bruno BI don’t think there’s anything to improve
JAMES GEasy to pick up and drop off. Le personnel était amical et serviable. Will rent from here again.
Luke PThis location did a great job. Easy in/ out.
MICHAEL ORented a 10 ft truck. The only thing that would make it better is a pull out loading ramp. I was moving some heavy furniture, and a loading ramp would have made the process easier. Other than that, the truck was great.
JAMES LMy issue was the extra charge for changing from two days to one
Julia HFast & easy pick up. Truck was ready & clean
ELLY ONo comments at this time.
ALSTON CAs I was not experienced in parking the trailer, the location personnel helped me. Good customer service!!
Arun REthan, he checked us in and out is a good dude and very helpful.
GARY FTold Ethan bout how dirty the truck was he seamed he didn’t care
VICKI SThe folks at Lanning's were very helpful and answered all my questions. The truck that I received was great. I had no issues with it. It handled well. I was very pleased with their quality of service and the condition of the vehicle.
ERIC REvery one was very helpful to help with my limitations and found the right van for me just out of the way but understandable. Would definitely use again!!
Susan WHelpful and informative. Gave me info on where to take my Jeep for camping trips . Cool folks .
Cahn BUsed them before great people
David SS.O.
Wayne MClean the barnyard out.
Maria WMy truck did not contain the utility dolly. I want a refund for that
PRINCE H