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Joseph M | Expérience générale
Customer Reviews for Love Joy Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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He was so horrible; he charged us a cleaning fee even though the truck was spotless, and also charged for gas even though we brought it back as it was. This is the first time that this has happened to me. I always rent from U-Haul, but this location tries to take advantage of people. He was trying to force me to take the insurance even though I told him multiple times I did not want it. I will not come back to this location at all
abdel dProvide directions, the mapping doesn't work
Brett GGoogle Maps took us on an incorrect route to the Trader's World entrance, which made the location difficult to find. If possible, correct the location with Google.
Victoria BWell, I went to one store, they didn't have 10ft, trucks. Which I understand. Nothing u can do about that. So the other choices I had were mandated to be done thru the app, so I downloaded the app, had to put my card info in 5 or 6 times, went to the location they sent me to, was there 2 minutes before pick up time, and when it was time to pick up my truck, it wouldn't let me access the page, kept saying no service. It took forever to get a hold of somebody who could help. Had to enter through the browser. Now at this point I'd missed my meeting time at the storage unit, so had to drive more miles to get some things arranged, and didn't get the truck back til 6:30. But u can believe that y'all charged me, both for being late and going over the mileage. Both things that wouldn't have happened if the app would've worked right. No I wouldn't recommend y'all again. It wasn't a location thing, it's was uhaul in general.
Shane HFast response on short notice Thank you
GLENN MLack of personal attention. In-person hours only available to 12pm.
Steve GThe U-Haul app sucks! I had to go inside and get the truck checked out. Whoever is supposed to look at you picture and your driver's license must have been asleep because after waiting 10 minutes I gave up. There has got to be a better way! The people at the self storage were nice and helpful. No complaints with them.
barry bNo one would answer the phone, and no assistance for taking the trailer off the vehicle.
barbara cGentleman that took care of us was wonderful even after hours he made our day alot easier !!!
Kelly k | RéservationEverything was great. They were extremely nice and very helpful. Highly recommend this UHaul location.
dennis fExcellent service à la clientèle. I always receive timely responses to any questions.
Doug T | Expérience généralePhone call was unanswered. Message left was unreturned. Box had a slot for both key and contract, then web page said keep the contract, mixed messaging. GPS took us to the wrong location on a road that was named differently. By accident, I found the road with the facility.
Thomas SBasically had to connect trailer myself. Trailer wiring that connects to vehicle was broken into 2 pieces had to repair myself. Check in via phone would not work. Called the 1-800 number to check in lady said she could not check in all she could do is document. I asked her to email me something stating I had called and what it was regarding she stated she could not do that. I don't see why she could not do this with technology the way it is today. The rep I spoke with was Janie, this was Saturday 8/20/22 about 6:00 PM
Gary MYou folks were great!!!!! Thank you.
Robyn D | Expérience généraleThe gentleman who called us prior to picking up the truck was very helpful and personable. He made sure we had contact info of someone who could help us if we had trouble picking up the truck. He also gave us directions of how to get to the location, which was helpful because GPS took us to the wrong place.
Mary AService was excellent! Employee went out of the way to help me. They where closing but waited for me to drive to them and make a purchase before they locked up. Thank you for helping me
David WPerson helping me, location, equipment all great.
Beth DEasy to deal with. A great experience
Kevin H | Expérience généraleI had the best experience working with Love Joy Storage. The staff was always helpful and kind whether in person or via phone. The unit itself was wonderful and a great value!
Ellisa S | Expérience généraleEasy check out and drop off. Truck was clean and in great condition. Staff kind and helpful.
hans oYour staff were pleasant and a pleasure to work with. Staff always followed through with any communication or tasks.
Robert S | Expérience généraleThe mobile pickup option was a horrible experience. The website crashed every time it needed to load a new page. What should have only taken a few minutes to pick up the truck ended up taken a hour. It was frustrating enough to make me never want to use Uhaul again.
Alex FInitially I had rented an outside space for my camping trailer. I was informed it was in a flood plain. We I got home and told my wife of the spot I rented she said she would not be comfortable with storing our new camping trailer in a flood plain. Russell was very nice to deal with and very forthright about the flood plain. I never actually moved the camper into the spot. I tried several times to stop by and see someone there to cancel the rental. But was finally able to get in there this past Saturday. I know it's probably not going to happen but even a partial refund would be appreciated.
brian h | Expérience généraleVery easy to drop off trailer . In & out very quickly
Dave DThis was an easy process, phone call held the equipment, and the attendant attached the trailer for me. Easy instructions on returning it. I will definitely recommend them.
Heather RThe management here went above and beyond to make sure I had the right equipment and I knew how to operate it efficiently and safely. Great team here.
Kelly BThe blonde haired "tiger king, Joe exotic" twin 藍藍was Amazing! I mean he was someone friendly... might bring a case down for the three gentlemen who saved me money...I really appreciate you guys. Please call me as I could go on. Side note, the only thing that sucked, was uhaul underestimated my mileage..
JOHN S | Expérience généraleWe had our own insurance but was still charged for it. Location changed. Truck was dirty inside windshield was dirty. Truck was less than 1/2 tank of gas
ted sPlan on doing the self drop off. I called an hour before arriving, and again a half hour before arriving as per the instructions. Got a voicemail both times. Left the trailer outside the gated uhaul storage area.
Eugene BA good variety of different storage unit sizes, at more reasonable prices than a lot of other storage facility companies.
benjamin f | Expérience généraleConvenient and quick process for a same day rental! Even had a tow hitch for me to buy at a good price, as I had left mine at home!
Tyler B24/7 needs to better explained or less steps
Thomas Lcould never get ahold of any one both on site or when we called them. voicemail is always full. no dumpster on the premises, storage unit flooded and the workers basically shrugged. pricing was lower than other storage facilities but that was obviously for a reason.
Cidney F | Expérience généraleVery cooperative!
JAMES K | Expérience généraleProcess was easy. The person that called my reference could have been more pleasant and not hang up as soon as my friend said he know me. Would rent this way again. Asking me to see if the roof was damaged without any way to see the roof is kinda silly though.
Johnny HChanged the automatic pick up and drop off. It's a pain in the rear. And make sure people know that you have to pick the equipment within a certain time or it gets cancelled. Also , u haul needs a number they can call and not get put on hold for 20-25 minutes. I was so aggravated by the time we got the truck, I was ready to scream! I hope this helps with the automated service!
DIXIE AThe young man that helped me return my trailer was very pleasant and helpful.
Michael CThe truck had a smell and wandered all over the road. I feel the renting of this uhaul was far too expensive. I expected to pay a lot less and get a lot more with uhaul. Very disappointed. I will give Penske or enterprise a shot next time I am in need of a rental box truck.
David RThe representative spent over 45 minutes trying to get information on the computer. She tried using both her cell phone and desktop computer. Once input, she was unable to get the system to print the agreement. I'm not sure if it was the Internet causing problems or her desktop. She did everything she could to provide good service.
Leslie CIt was hard to find a U-Haul facility in Middletown Ohio area that had the required equipment. Notably, a facility in Miamisburg Ohio was particularly NOT helpful. My next contact was with a facility in Lebanon Ohio and although they did not have the size trailer needed, she found one in nearby Monroe Ohio. She was VERY helpful.
DAVE RThe drop off location was not printed on the contract nor the location as I requested, which caused extra mileage and a day later for drop-off of the unit.
Joshua Bnew trailer first rate
Donald BThe fuel tank should have been full, NOT 7/8 full whatever that is. Less than 100 miles Driven needing very close to 18 gallons of fuel to fill it upon return. Truck was clean. Checkout and check in were easy enough. Truck was comfortable. Other than receiving truck NOT completely full of fuel I have nothing to be critical of.
Clarence SRuss was very professional and courteous. The whole experience was great...
Jeffery WSpots are a little tight to back a camper into.
Michael D | RéservationExpand hours of availability.
Douglas RFacility could use an update. Is old and small. Russ was communicative and helpful.
Sharon LThe check out took a very long time. Needs to be expedited!
LYNNE HMaybe adding a little gas to the truck before we pick it up, but everything else was good.
Marshall HKeep up the great service!
James MHad trouble with the access code to get into the yard. Had to be wait until the office opened up to get a new code. John was very nice and helpful.
Jennifer LFacility was easy to access with moving truck. Upgraded to a larger unit within minutes.
Cheryl G | RéservationVery nice people and a convenient place
KENT H | Expérience généraleThis location was super nice. My over all experience with uhaul was trash. Person working here fantastic!
Jessica SGood job
Dzhaid DI payed for an adapter I wasn't able to get because U-Haul switched my regular location next to my house to one across town. Not any one persons fault I feel but my 1st bad experience
Gregory FFound out after everything was unloaded that it is in a floodplain so had to make sure we had flood insurance on our personal policy
Howard DTony was very helpful and willing to go the extra mile to make sure things were ready.
bobby gOnly issue was that van had been smoked in.
Matthew RCourteous Professional staff. Clean facility and equipment...
Giang TCould not get access to storage area or the ability to get someone to acknowledge my reservation. went another location for storage
Privacy R | Premières impressionsWe have not been yet.
Privacy R | Premières impressionsSo far so good. Unit was ready and in good condition. Worked great doing all rental information online/phone.
Privacy R | Premières impressionsI am very pleased with the gated entry.
Privacy R | Premières impressionsWorried somewhat as the gates were open when entering and exiting
Privacy R | Premières impressionsI could not get into the gate I had to call them on sunday and get a temporary gate and still dont have a way to get in
Privacy R | Premières impressionsThe instructions were excellent, and the unit was very clean, with the exception of a few items left there by a previous occupant.
Privacy R | Premières impressionswe reserved and moved in the same day. was at gate with first load when we receive the call back. no one was on site but was given a code after payment made
Privacy R | Premières impressionsThe unit seems secure and is about what I expected. The associate helping us was disorganized and the move-in process took longer than it should have.
Privacy R | Premières impressions